Highest Education Level
Graduate - Degree
Current Gross Salary
INR 300000 /Annum
Expected Gross Salary
INR 350000 /Annum
B.Tech in Electrical and Electronics From Christ college of engg & technology, Pondy in 2015
Diploma in Electrical and Electronics From S A Rajas Polytechnic College, Kanyakumari in 2012
12th From A.T.H.S.School, Gujarat University in 2009 with 45%
10th From A.T.H.S.School, Gujarat University in 2007 with 41%
Experienced professional with expertise in business development, market research, technical skills, business strategy, customer service and digital marketing.
Passionate about research, data gathering, client communication
Provided innovative business development approach to generate more business and retain more clients.
Workaholic individual with result oriented attitude.
Basic Knowledge about Microsoft Office, SAP, Windows O.S.
Work Experience Details
Service Controller (Coordinator)- After Sales & Service
Since Jul 2018
Company Profile: Largest producer of plastic water tanks.
Job Profile :
Working as Service Coordinator for Pan India customer complaints. Timely resolving of complaints.
Coordination of Water Tank installation services, getting their requirements, Preparation of Quotation, followup with customers, material dispatch for received installation order.
Inventory monitoring of Installation materials at store.
Arrange for quotations from vendors for required materials. Comparison of quotations, evaluation of received quotation and forwarding to purchase department.
New material purchase requisitions. Full fill requirements of field team for required materials.
Coordinating with distributors and Branches to settle the Transit Damage materials received at distributor level, tracking of documentation. Submission of Transit Damage claim to insurance department.
Processing of Authorized Service Centre Claim- Monthly in Warranty complaints attended claims.
Providing materials required to authorized service centres for attending complaints and installations.
SAP maintain – Installation order , service Payment collection and invoicing for installation orders.
Deputing service executives for installation at site in coordination with branch offices of company.
Coordinating with Quality department for complaints related to Manufacturing defects, provide replacement to customer through distributor.
Resolving of Escalated matters received from V.P., President, C.E.O. & Above on priority basis.
Apr 2015 to June 2018.
Company Profile : Manufacturer of Tissue Paper Making Machine, Waste Paper Recycling Machine & Toilet Roll Making Machine.
Job Profile :
Worked as Service & Installation.
Co Ordinate with customer Pan India Level.
Looking for challenging career options in organisation of high repute where I can work with full enthusiasm in a challenging atmosphere and utilize my skills and knowledge for organizational growth.