Ref. No. : CA -
28134 (Sales and Services - Others with 17.3 years in Plastic Industry)
Highest Education Level
Graduate - Degree
Current Gross Salary
INR 1750000 /Annum
Pursuing MBA in Operations From NMIMS, Mumbai.
B.E. From University of Mumbai, in 2002 with 50%
Strong analytical & technical skills,
Teamwork skills and
MS Office, Internet, CRM, Outlook Email.
Work Experience Details
Since May 2019
Company Profile: Offers innovative, scientifically-validated ingredients to address complex challenges for customers in the dietary supplement, food and beverage space
Support to achieve sales and market profitability by working closely and communicating effectively through CRM with supply chain, production, regional logistics, QA, and finance teams on issues pertaining to inventory, cost and quality.
Act as the first point of contact for cases of escalation and Responsible for liaison between external & internal stakeholders to understand any technical /quality, Business Operation challenges.
Collate and process sales forecast for all SKUs based on demand variability as per the standard process to ensure timely forecasts are sent to head for review.
Conduct weekly meeting with SCM & productions teams to discuss & manage Demand Supply planning related activities for Europe, US & AMEA customers e.g. updated contractual conditions, specific pre shipment sample requirements, necessary declarations, Indian government customs authority certificates, Supplier Management data. Forward all information proactively and systematically to teams to keep all relevant cross-functional partners up to date.
?Sensitizing cross-functional partners for Procurement related practices & processes in order to support SCM to maintain best inventory levels.
Conduct meetings fortnightly with respective region’s Sales teams (Telephonic/ Teams calls) to discuss information received from customers, product availability, any supply challenges & finalize the sales forecast.
Analyse the trends, identify opportunities for improving the accuracy of future sales forecasts & provide long term forecasts for annual budgets and long range planning.
Conduct forecast review meetings fortnightly with supply planning & Category manager teams to discuss & identify major forecast changes, to review past forecasting performance & process the statistical forecast in collaboration with team to ensure timely forecasts are sent to management.
Conduct joint meetings to Follow-up & understand the status from all participants to ensure that the actions discussed & agreed in the forecast reviews are on right track & executed in a timely manner.
Execute the demand forecasting process for new product in coordination with sales, product management, R&D teams etc. to estimate the demand both pre and post launch to ensure timely launch of new products/line extensions.
Track and monitor key metrics for FG inventory levels through SAP for the region and manage subsequent actions for those materials (liquidating stock, selling to outside parties) in consultation with Supply chain & manufacturing head.
Provide support to SCM management to reduce inventory pile up by sharing the trend and forecast reports.
Ensure smooth execution of customer service activities through CRM like customer enquiries, orders, Sending Quotations, PROFORMA Invoice, Technical & Quality Specifications, product drawings and Samples in coordination with team.
Payment follow ups & Coordinating with Finance Dept. for settling of payments / commission remittances and informing customer / Agent.
Take ownership of customer’s issues for Product complaint management through CRM, Investigate and resolve product application problems by conducting root cause analysis in coordination with Quality, production & commercial teams in timely manner.
Active Participation in S&OP, Sales Budget & Sales Forecast presentations, financial activities, change control management process as a Reviewer.
Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers.
Updating product knowledge with support of technical, quality teams for effective customer interaction.
Assistant Manager-Technical Services & Business Planning Support.
Oct 2009 to May 2019
Company Profile: Leader in Pharma drug delivery, Personal & Home care, food & Bevereges & Injectables. Aptar’s innovative spray and lotion pumps, dispensing closures, metered dose inhalers, Dry powder inhalers, aerosol valves, Dermal lotion pumps, Eye Droppers and other dispensing accessories bring convenience and style to a wide range of products used by millions of people every day.
Support Aptar customers in technical matters relating to Drug-closure compatibility, Packaging recommendations, Component processing, Functionality, Product/packaging development, Extractable/leachable and other test requirements, Complementary systems, such as devices, safety administration systems, etc.
Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects.
Work closely with all other members of Global Technical Customer Service team to assure open communication and a high level of effectiveness. Work with global colleagues to streamline recommendations and customer experience.
Act as a liaison between customers, Sales and Aptar Analytical Laboratories / Integrated Solutions
Support development of commercial strategies for products / services and customers.
Customer Complaint Management: Registration of customer complaints in CRM & resolving upto customer’s satisfaction in coordination with QA & QC teams.
Work closely with QA and Operations on change control and assist customers with technical aspects of change and FAQ as needed
Involved actively in the full customer lifecycle with a goal to make customers successful and increase revenue and retention.
Conduct technical seminars / symposiums with customers, Educate customers on product applications, Share industry insights with customers.
Attend and participate in tradeshows, Exhibitions, conferences and seminars, with presentations to customers / industry as needed.
Explore untapped and potential Customers (Lead Generation) for future growth opportunities for establishing new client base in the Country, thus promoting Aptar pharma as a business partner.
Coordination with Customer service team to keep track of day-today activities like Shipments, Regulatory Queries etc. with Global SCM teams.
Co-ordination with cross functional teams for order execution including new Product launches & with Alliance team for smooth supplies to the clients
Coordination with Sales to validate GBU sales forecast for all SKUs and make suitable corrections based on demand variability.
Developing and maintaining good relationships with vendors and distributors such as CMOs, CROs, injectable, liquid filling line (Groninger, Bausch & Strobell, Optima) Tube filling line manufacturers (Nordan, Capmatic), aluminum can, plastic & Glass bottle manufacturer to get better service and avoid bottleneck for customer.
Maintain and improve product knowledge of the sales force and sales managers and to continually update knowledge on the product, competitors and therapeutic area to achieve targets for sales and market penetration for all assigned product/s (i.e. entire portfolio).
Reliability Engineer (Reliability Systems).
May 2007 to Oct 2009.
Company Name : Skf India Ltd.
Company Profile : Leading global supplier of rolling bearing and seals. Along with a varied range of products it also offers extensive solutions and services in this area.
Analyze machinery health problems though a variety of PDM technologies and recommend proper repair actions by means of comprehensive analysis reports.
Responsibilities for Preventive maintenance of glass line, SS, MS reactor, Centrifuges,. FD column, Boiler. Main. Of cooling tower, all types of pumps, all utilities like brine/chilling plant, VAM, and air compressor.
Responsible for carrying out preventive maintenance and planned maintenance of all HVAC Equipment's like Air Handling Units, Forced Draft Ventilation, Chiller as per the schedule.
Responsible for Preparation of Documents like:
Preventive maintenance SOPs (Standard Operating Procedure) for Engineering.
Preparation and Maintains of Preventive Maintenance Schedule and its checklist
To assist in making the Reports / Documentations and submit to MES department
Corrective & Preventive maintenance of Air Compressors, Cooling Tower, Boiler ID & FD Fans, BFW pumps, Centrifugal Pumps, Air handling unit, vacuum pump, boiler, Chilling Plant, DG sets, vertical pumps, Glass lined reactors, Agitators etc.
Preventive maintenance of pharmaceutical plant machineries like granulation, blender, rapid mixer granulator, compression machines, coating machines.
Train in-house testing engineers and other personnel in multiple PDM technologies for quality control purposes and new PDM Technicians.
July 2002 to Apr 2007.
Company Name : Rotomech Automation Ltd.
Job Profile :
Analyze machinery health problems though a variety of PDM technologies and recommend proper repair actions by means of comprehensive analysis reports. Quote, sell and manage PDM programs and services to prospective and current Customers. Provide on-call predictive maintenance services and field balancing.
Day to day job planning and trouble shooting. Execute shutdowns job for keeping the critical equipment in good health and ensuring target equipment availability.
Corrective & Preventive maintenance of Various Utility Equipment Like Air Compressors, Air Dryer, Cooling Tower, Boiler ID & FD Fans, BFW pumps, boiler, Chilling Plant, DG sets, vertical pumps, blowers, Glass lined reactors, Agitators etc.
Monitor the maintenance contractor performance to ensure that the maintenance plans and standards are fully complied with responsibilities.
Prepare sales action plans and schedules.
Implemented Proactive Reliability Services from the developmental phase in Prestigious Corporate Clients like M/s. ONGC, M/s.Ordnace factory, M/s Hindalco Industries Ltd. etc.
Best Execution award for Implementation of 24x7 Proactive Reliability Maintenance in M/s. ONGC Limited (Offshore platforms & Rigs in Mumbai high region)
Best Proactive Reliability Maintenance Execution excellence award for handling various customers in 2007/2008.
Training & Certification
SPIN Training: Using Personal Selling Skills to Promote Pharmacy Services Everyday encounters with patients offer valuable opportunities to build demand for pharmacy services and impart the value of pharmaceutical care
ISO 15378 : 2015 GMP Guidelines for the pharma primary packaging materials by SGS.
Workshop on personal Branding-
Master the Brand Called YOU – This personal Branding Workshop, is where participants discover their brand, create a personal brand positioning and with that understanding leverage their brand “YOU” which helped myself to grow personally and professionally.
Training on Safety such as Fire Fighting, First Aid, Sea Survival Course, Helicopter Underwater Escape training.
?Aspiring to pursue challenging assignments with value driven organization in Sales Operations verticals to achieve professional excellence with optimum utilization of my skill knowledge and experience by contributing to the continued growth and success of the organization.