Ref. No. : JA - 5686 - Relationship Manager  (Marketing Sales Service - Plastic Raw Materials)  at Plastemart Jobs, Bangalore, Mumbai & Delhi

Plastemart Jobs
Job Title
Relationship Manager 
Job Description
Know the Products :
Basic information of Manufacturer, Grade number, Datasheet, Port of Shipment, Loading per container, its critical requirement etc
End user Application
Identify Key Competitors and basic information as in point
Comparative advantages over competitors
Quality wise (technically)
Shipment wise, payment wise and service wise

Know your targets
Set your targets based on customer base and product market
Take into account historical figures with a common pattern witnessed

Develop customer base
Target to develop the customer base 4-times your sales target.
Regular contact and sharing of information
Periodic customer visit for relationship maintenance
Periodic customer visit with Senior Manager / Country Head

Check on demand
Weekly / monthly affair based on product type
To be in line with your sales target and customer capacity/consumption

Check on competition
The offers
Activity with status
Any new entrants

Inquiry Submission
Detailed inquiry should be submitted (Customers name, grade, terms, critical requirement is any, who are we to compete in particular with and validity)
Check on offers

Follow up for the offers
Analysis the offers to be reasonable in line of market situation
Get convinced of the offer

Sales conclusion
Get convinced with the offers to be reasonable in line of market situation
Offer to strategic customer first and then to general
Conclude sales within the time frame
Get order confirmation in writing if the customer is first time or if customer has proven track records of reversing decision

Bird eye’s view on after sales service
Ensure CSR’s smooth process with customer and keep regular checks
Intervene if customers L/C’s is not established within the speculated time. It is your responsibility to get the L/C
If L/C is not opened within the speculated grace period, inform your superiors immediately
Intervene if L/C is not amended within speculated time
Customers feedback

Be easily available for
Senior managers
Management when they need
CSR for guidance.

Sourcing : (Only if you are assigned too)
Updates on market to suppliers (Weekly / monthly)
Demand forecast
Get allocation and competitive prices (Weekly / monthly)
Bi-Monthly telecom with key people on the company

Today’s report - Daily
Weekly customer visit plan - Weekly
Weekly market report (Product wise - where applicable) - Weekly
Monthly demand forecast (Product wise – where applicable) - Monthly
Month closing reports - Monthly

Languages to be known: Good in communication. In writing communication to customers in English, Spoken language in Hindi and the local language 


About Company
A Global Trading and Distribution Company for Polymers, Plastic Films, Chemicals and related Machinery.


Job Type
Minimum Education
Min 25 And Max.30 Years
Work Experience
5 to 6 Years

Based On Experience

Job Location
Bangalore, Mumbai & Delhi
Contact Details
Plastemart Jobs
K Shah
36, Sarvodaya Industrial Estate
Mahakali Caves Road
Andheri (E)
Mumbai - 400093





Copyright © 2003 - 2015 Smartech Global Solutions Ltd. All rights reserved. Designed by