• Gender: Male
• Age: 43
• Designation: Manager
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 16.8 Year(s)

Education

Pursuing 3 year EMBA program From Indian Institute of Technology, Kharagpur with specialization in Marketing (expected time of course completion in May 2015

B.Tech in Polymer Science & Technology From Calcutta University in 2007

Skill Sets

Key Competencies:
Communication skills
Team work
Technical & analytical acumen

Work Experience

Assistant Manager, Customer Services (Marketing)
Since July 2012 
Company Profile: Leading polymer manufacturer
Job Profile:
Technically establish the performance of new products at customers’ end through validation trials
Timely attend and resolve customer complaints; provide customer support and help the sales team to achieve the set targets
Provide support to prospective customers for new projects
Regularly interact with customers, machinery manufacturers and the plastic fraternity for product promotion and brand building
Bridge the communication gap between Plant & the customers

Assistant Manager, Product Development & Technical Support
Apr 2009 to Jun 2012
Company Profile:  Leading polymer manufacturer
Job Profile:
New Grade Development & Product Quality Improvement
Product design, compounding & lab trials
Product establishment trials at customers’ end
Performance monitoring through regular customer interaction
Customer complaint redressal
Performance validation trials
Technical analysis of quality complaints
Lab testing and analysis
New / Alternate additive vendor development
Lab scale compounding of product formulation
Performance analysis: Physical, mechanical & Optical properties
Market Segmentation Analysis: Sectors – Raffia, Injection Molding, Blow Molding, HMHDPE Film
Interact with customers in different regions
Understand the technical requirements of the grades
Highlight the untapped potential in different sectors
Knowledge dissemination
Conduct Product Knowledge Programs for Mktg., Mfg., other functions

Officer, Product Development & Technical Support
July  2008 to March 2009
Haldia Petrochemicals Limited
Job Profile:
Attend customer complaints
Testing and analysis (data interpretation) of Polynesians
Physical, Mechanical & thermal properties
Theological properties
Additive Characterization tools
Product Consistency Analysis : Quality Monitoring
Third party testing of product properties & certification
Conformation to Integrated Management System : ISO 9001, ISO 14001 & OHSAS 18001
Competition analysis:  Bench marking study
Evaluation of competitor grades vis-a-vis incumbent
SWOT analysis
Conduct project work for summer trainees

Management Trainee, Product Development & Technical Support
July 2007 to June 2008
Haldia Petrochemicals Limited
Job Profile:
Learn the different product attributes: PP (Homopolymer, random copolymer & impact copolymer), LLDPE & HDPE
Testing of customer samples & polyolefins
Physical properties – Melt Flow Rate, Density, COF, etc.
Mechanical properties – Tensile & Impact properties
Thermal properties – DSC, TGA, HDT, VSP
Knowledge on various testing standards like ISO, ASTM, BIS, etc
Learn the different polymer processing techniques
Extrusion : Blown film, TQPP, Raffia, EBM, Pipe processing
Injection molding
Rotomolding
Thermoforming

Functional Training:
Sales & Distribution module of SAP
Lab equipments operation: XRD, XRF, Capillary Rheometer, HPLC
Basic operation of Novolen gas phase process (PP), Mitsui (HDPE), Spherilene Swing (HDPE / LLDPE) & Spheripol II (PP) plants, fundamentals of grade transition, polymerization, extrusion & bagging

Achievements:
Successfully established the PP raffia and injection molding grades of HMEL at customers’ place in Eastern India amid quality competitors like RIL, HPL & IOCL
Top scorer in the examination at the end of management training induction program in Haldia Petrochemicals Limited
Represented the department in Management Training presentations
Won 2nd prize in Quiz Contest held in “Polymer Quest 2006” at IIT, Kharagpur
Achieved the highest marks in B.Tech course and topped the class

Future Goals

To take up new challenges and responsibilities with success by dint of hard work, knowledge, skills and experience