plastemartjobs.com

Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 3/10/2025 5:11:57 AM

________________________________________________________________________________________

RefNo: CA - 10950
Gender: Male
Age: 41

Designation: Manager

Highest Education Level: Graduate - Degree

Current Gross Salary: 600000 600000 /Annum 

Expected Gross Salary: 800000 800000 /Annum 

Preferred Location: Any Where

Notice Period: 30 Days

Education Details: 
B.B.A in Computer Application From Annamalai University in 2009.(2 Year Degree)



I.S.C From St. Thomas Boy?s School in 2004?With 60.2%



I.C.S.E From St. Thomas Boy?s School in 2002 With 58%

Skill Sets: 
Computer Skills :

Known O.S. ? Windows 2000, Xp.?

Software Knowledge ? Microsoft Office 2000, Xp, CRM, TIPPS, ? ?(POS) Point of sale, LMS (lead Mangement System), Clarify , Dss portal, and UCS.

Work Experience: 18.4

Work Experience Details: 
Country Manager

Since?July 2009

Company Name:?international trading in different range of commodities 

Company Profile:?handling Sales Teams of 5-6 Local Marketing Executive for Metal, Non-ferrous Metal, Chemical & Polymer items

Job Profile:?

International trading in various commodities handled by us / our Principals from time to time.?

Job requires sourcing as well as locating buyers through various means, sending offers, finalizing contract & follow up for execution and payments.

Keep up the export of product?s handled through identifying and proper follow up of the existing and new clients and creating healthy business relationship with existing and prospective clients.

Negotiation with client?s on product grade, L/C follow up, Amendment Follow up, Shipment on time payment, delivery, standard, incoterms etc.

Mapped new markets for Polymer item like PVC Resin, HDPE, LLDPE, LDPE, Pet Resins, EVA, GPPS, HIPS, Aluminum Ingots, Aluminum Sheets, Aluminum Wire rod, copper Cathode, Copper Rods,

H.R Coil and several Steel Items, Raw Cotton, & in chemical like soda ash light, SSA 99%, VAM, MEK in Bangladesh, India, Nepal and Srilanka.



Personal Key Competences

Proactive and Fast Learner, with Strong Communication and Leadership Skills?

Able to take responsibility for actions and outcomes and persist despite obstacles

Working in teams

Customer Service Support

And Training Courses





Customer Care Executive -?Four Months

Assistant Team Leader -??Six Months

Team Leader -?Six Months

Company Name: Impex InfoTech ltd.(TATA INDICOM)

Job Profile:

As a Team leader in Impex Infotech Ltd.

Managing three different processes of four circle (kolkata, Rowb, Bihar, and Orissa.).

Achieving Service level and answered for all the Processes.

Managing daily call flow of more than 18000 calls.

Current Team size of 30 of CCE.

Managing Crisis situations such as Bandh disruptions.

Working out ways on Rostering for Utilizing manpower through accordance to call flow and crisis.

Contolling Absenteeism and Attrition.

Quality, maintain an optimum level.

Balance between AHT Quatily.

Prepare daily report on Team performances.

Coaching weak performers to enhance their performance.



Sr. Customer Care Executive

11 Months

Company Name:?Caretel Info Tech Ltd. (Reliance process).

Company Profile:

Job Profile:

Handling the entire floor of 170- 200 agents.

25-30 agents in the team

Responsible to take all the escalation calls from the agents.

Update the team on every product updates through Briefings.

Collecting and Escalating the Day-End Floor Issues, Attendance, cab delay.

Ensuring that the Targeted Service Level with the Client in met on a Daily basic.

Handing the Team in the absence and Leave TL?s.

Future Goals: 
Seeking A Fulfilling And Challenging Position That Allow Utilization Of My Skills And Provide Experience In The Position Of Team Leader In Call Center & Marketing In Various Commodities Handled By Us / Our Principals From Time To Time.
________________________________________________________________________________________