plastemartjobs.com

Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 2/5/2025 5:30:33 PM

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RefNo: CA - 11465
Gender: Female
Age: 48

Designation: Executive

Highest Education Level: Graduate - Degree

Current Gross Salary: 250000 250000 /Annum 

Expected Gross Salary: 300000 300000 /Annum 

Preferred Location: Any where in India

Notice Period: 15 Days

Education Details: 
Bachelor's Degree in Arts (BA) 

Skill Sets: 
Communication skills - verbal and written

Listening skills

Problem analysis and problem-solving

Attention to detail and accuracy

Data collection and ordering

Customer service orientation

Initiative

Work Experience: 20.9

Work Experience Details: 
Customer Support Executive.

Since Feb 2012

Company Profile:  Plastic Precision Injection Moulds & Moulded Components along with Gas Assist injection moulded components for Automobiles, Consumer durables, Office Furniture, Defence Ministry & packaging products.

Job Profile:

Deal directly with customers either by telephone, electronically or face to face 

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries 

Provide pricing and delivery information

Process orders, forms, applications and requests

Organize workflow to meet customer time frames

Keep records of customer interactions and transactions

record details of inquiries, comments and complaints

Record details of actions taken

Maintain customer databases

Manage administration

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service process

Preparing the Quotation & approve.

Check the Purchase Order and approved

Maintain the details of Export materials



Senior Executive

Feb 2011 to Jan 2012

Company Profile: Leading manufacturer of saw blades used in a variety of industries.

Job Profile:

Preparing the Quotation & approve.

Check the Purchase Order and approve.

Reporting authority for Bill, Invoice, Inward & outward

Stock supervision.

Maintain the details of Export materials.

Coordinating the Customer pertaining to the dispatched materials from our factory.

To prepare the Commercial Invoice & Tax Invoice of goods.

To prepare the Annexure for job work



Team Leader  

From Apr 2005 to Jan 2011

Shri Ram Value Service Pvt Ltd

Job Profile:

Involved in the process that starts with the receipt of application forms for Debentures / Fixed Deposits from Branches till final dispatch of Debentures / FD certificates. In course of this process, I have handled certain tasks which include: 

Scrutiny of the applications for its completeness.

Updating of Debenture Package in System (Live system-online package) applications received.

Scrutiny of the certificates generated by EDP department with source document (i.e. Application Forms), and

Coordinating the authentication and dispatch of certificates.

Handled the customer inquiries and grievances pertaining to Fixed Deposits / Debentures.

In Refund Department :

Keeping inward entry after receiving requisitions for payment from all the branches.

Making maturity/part payments, foreclosures cases and funding.

Handling daily expense vouchers and miscellaneous expenditure, incentive given to branches, agent commissions given on deposits and debentures.

Generation of funding reports

Submission of commitment reports to Banks in respect of daily payments. 



Office Assistant Cum Coordinator

Apr 2004 to Apr 2005  

Dream House Interior Decorator

Job Profile:

Involved in the process that starts with the receipt of orders till dispatch of orders.

In course of this process, I have handled certain tasks which include: -

Maintaining record of orders received from various companies.

Generating Sales Invoice 

Placing orders in Siemens of required materials.

Sending quotations to clients.

Coordinating with clients and handling their queries.   

Future Goals: 
To utilize my skills gained by Experience, education, training and my creative thinking and mould a challenging & progressive career with an organization, which will contribute, to the organization?s achievements.
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