plastemartjobs.com

Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 2/5/2025 5:22:20 PM

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RefNo: CA - 11639
Gender: Female
Age: 39

Designation: Executive

Highest Education Level: Graduate - Degree

Current Gross Salary: 20000 20000 /Annum 

Expected Gross Salary: 25000 25000 /Annum 

Preferred Location: Mumbai

Notice Period: 90 Days

Education Details: 
Bachelor of Business Administration in June 2006 from Gujarat University

Higher Secondary Certificate (HSC) from Gujarat Board, Ahmedabad, India in 2003

Primary Education at Gujarat Board, Ahmadabad, India in 2001



Skill Sets: 
Skills:

Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint, Outlook, Word Perfect

Have a good accurate typing speed of 80wpm 	

Have good English-language skills both verbal and written

Capable of working under pressure and meet deadlines as scheduled with quality in work 	

Appointment Setting

Capable of taking care of customer service activities 



Computer Skills: 

Microsoft Office tools namely Microsoft Word, Outlook, Excel, PowerPoint and usage of Internet Explorer



Work Experience: 16.8

Work Experience Details: 
Sales Coordinator 

Since Nov 2011

Company Profile: Manufacturing, exporting and supplying a wide range of Hydrocarbon Fluids like Aromatic Solvents, Aliphatic Solvents, Oil field chemicals, Thinner, Adhessive Solvents, White Oil and Mineral Turpentine Oil (MTO). 

Job Profile:

Maintaining and updating the database regularly

Communicating with and within the sales team to gather information useful for the management in research and planning.

Process orders and follow up on order acknowledgement

Working closely with and within the departments and helping in co-ordination for sound functioning of the organization

Coordinating and responding to all requests of internal meetings by making appropriate arrangements for it.

Support by involving in handling of sales and administrative reports and confidential documents and agreements.

Maintaining a peaceful and efficient work environment.

Responds to inquiries regarding products, rates, policies and procedures.

Coordinate with sales and operations personnel to analyze pending bills and resolve issues.

Administers all sales tracking and management reporting and assists with the coordination of sales meetings and activities.



Team Leader - Supervisor (Operations)

From Feb 2010 ? Sep 2010

Company Profile: Specializes in facilitating Customer Retention Management programs and strives to create a dialog between organizations and their customer base.

Managing Team for better Customer Service

Coordination with Back end Support For Customer Pains

Extensive Floor Support & Extreme Escalations

Process Standardization

Tracking Documentation & MIS Reporting & Take Necessary Actions

Ensuring Smooth Operations & Appropriate Delegation

Leave & Roster Management

Knowledge and Empowerment of the Agents

Presenting Weekly  / Monthly Review Reports To Management

Maintaining the required Service Level and ensure the maximum utilization of work stations

Keep up with the required scores of External and Internal Quality Audits

Control Attrition and ensure the required man-power within the team

Responsible for Employee development

 

Team Leader (Operations)

From Apr 2009 - Feb 2010

Pace Setters Business Solution Pvt Ltd.

Job Profile:

Handling First bill call process

Handling 11 members team in FBC process

Maintaining Daily reports

Dividing number allocation to agents

Train new agents: Help all agents for customer query

Responsible for team target & call quality

Also taking care of other process in absents of floor other team leaders



Customer Care Executive

Feb 2007 - Apr 2009

Pace Setters Business Solution Pvt Ltd.



Future Goals: 
To create a significant value for the organization through application of my personal & professional understanding of customer services, accounting & administration duties with a professional objective to achieve short term & long term organization goal & the personal objective to take on grater responsibilities & prove my abilities.
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