plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/5/2025 11:35:16 PM ________________________________________________________________________________________ RefNo: CA - 14383 Gender: Male Age: 53 Designation: Supervisor Highest Education Level: Post Graduate Diploma Current Gross Salary: 1 1 /Annum Expected Gross Salary: 1 1 /Annum Notice Period: Days Education Details: Auto Electrical Engineer from Military Certificate in 1996 Army Special Force from Military College, Graduate in 1994 Diploma Business Management (BM) in 1993 Secondary Education from Kenya Certificate in 1990 with Grade B Skill Sets: Sales & Marketing Logistic and Supplies Front / Back Office Functions & Operations and General Administration Work Experience: 20.2 Work Experience Details: Sales Executive / Logistic Supervisor 2007 to Sept 2014 Company Profile: Cargo Transport, Refrigerated Trucks, Cold Stores Job Profile: Prepared and shipped merchandise for customer shipments. Received and unloaded incoming freight. Updated and maintained physical and perpetual inventory. Utilized inventory management systems. Analyzed data to monitor performance and planned improvements. Reviewed logistical problems and recommended solutions. Possessed a commitment to quality and continuous enhancements. Identified equipment and supplies from internal and external sources to complete orders. Coordinated equipment servicing and repairs in the shop and field. Performed monthly inventory cycle counts and annual physical inventory. Responded to incoming customer calls to address equipment, service and contract issues. Provided timely review of service related paperwork to determination eligibility for billing when required Manager Logistic / Sales and Marketing Feb 2005 to Aug 2007 Company Profile: East Africa's largest alcohol beverage company. We produce and supply outstanding brands of beer, lager, spirits and adult non-alcoholic drinks. Job Profile: Act as main point of customer contact Manage liaison with suppliers and origin stations Provide shipment information to customers Liaison with different departments within the company to facilitate shipments Assist in tracking shipments and providing alternative information Provide transportation information and manage billing information Manage quality control by ensuring that all shipped orders are in working condition Customer Services Nov 2003 to Jun 2005 Company Name: Silver Springs Hotel Job Profile: Welcoming arriving guests, as they check-in the hotel, and also walk in guests. Handling guests problems and ensure that the best solutions are given out. Manning the switchboard. Handling enquiries and providing the right company information, including selling of other services offered in the organization. Handling overall Office Administration functions entailing communication instruments, procurement of office stationery and general and confidential company enquiries. Preparing and maintaining relevant documents such as letters, notices and reports. Managing internet, email, courier and fax related operations Sales Executive / Loan Officer September 2003 Company Name: National Bank of Kenya Job Profile: Managed all aspects of location and cultivation of new deposits and loans. Played a key role in generating over $100,000 per month in loan/investment referrals. Served as a key member on the sales team. Exhibited exceptional level of customer service on a daily basis Tasks and Responsibilities Dealing directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries, Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage administration and customers accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints and record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions and provide feedback on the efficiency of the customer service process Future Goals: To successfully and effectively contribute to the growth of a company/ organization through professionalism objectives and creativity, while ensuring customer satisfaction support the growth and profitability of customer service industry in line with the expanding my horizons by putting to use every skill I have to better the organization and myself to leverage the organizations competitiveness. Ready to learn and expand in different new fields with flexibility. ________________________________________________________________________________________