plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/5/2025 1:09:49 PM ________________________________________________________________________________________ RefNo: CA - 15060 Gender: Male Age: 46 Designation: Manager Highest Education Level: Graduate - Degree Current Gross Salary: 46500 46500 /Annum Expected Gross Salary: 50000 50000 /Annum Preferred Location: Any Notice Period: 30 Days Education Details: B.Sc (Physics) with Computer Programming and System Analysis from Motilal?s jHunjhunwala College (Vashi), Mumbai University in 2001 Skill Sets: Excellent team player, processing strong team building skill. Strong analytical and interpersonal skills. Quick decision and making skills. Ability to impart training to new hired executives and motivating team members to achieve Quality, productivity, and organizational objectives. Clear understanding of Back-end processes. Fine-tuning and implementation of various processes to improve Customer Satisfaction. Experience in implementing customer support processes in telecom sectors. Ability to work logically and methodically to define processes and implement methods to resolve customer issues and queries related to different services offered by the company by using the resources to the level best to give appropriate outputs to the organization. Working knowledge on CRM tools such as Clarify, OSS tools as clarity. Technical on hands experience on Network Management Systems. Work Experience: 23.8 Work Experience Details: Manager- Human Resources & Administration Since June 2007 Company Profile: Engaged in duty free & duty paid imports of wines & spirits, perfumes, toiletries, cigarettes & beverages for supply to foreign going Merchant Vessels, Indian Naval Ships, Coast guard Ships, Embassies, Diplomatic Missions, Star hotels, Pubs & Restaurants & Domestic Market under license procured from Customs department, Govt. of India Job Profile: Implement HR best practice and strategy within the organization and lead a team of HR staff. Address and satisfy the strategic needs of the business. Implement designs and development, execution of organizational, effective, development programs. Help drive the business forward whist managing complex employee relations issues. Management and delivery of high performance generalist HR service across the territories. Strategic business objectives are support through provision and application of HR solutions. Effective?s recruitment of best skilled quality individuals throughout the company. Lead influence, change management initiatives, & coaching the team. Manpower planning & Recruitment Employee Relations HR Policies & Procedures Orientation, On-boarding & Retention Analysis Implementation, Networking, negotiating & team Management dispute resolution Training, development, performance Employment policies & laws management, benefits administration, compensation Manpower Planning & Staffing: Effectively manage the HR budget while ensuring the high level of employee engagement. Employee requirement cost center/profit center. Closure ? email offer / formal appeal/employment agreement. Talent Acquisition: Responsible for end to end hiring & complete recruitment life cycle for sourcing the best talent from diverse sources like job portals, social networking sites, references, walk-ins etc. To prepare the hiring plan, understanding the job specification, description & posting them. Handled mass recruitment drives of 10 posts therefore the interview line up went up to 200 candidates. Manage recruitment cycle like Induction Joining/Handover/introduction with the senior colleagues of the respective departments. Compensation & Benefits management/training /development Appraisals/ rewards & recognition Career development/ Succession plan Payroll Management/ competitive analysis Formulate, implement & review HR policies/ procedures Enhance employee performance/alignment with corporate objectives. Promote core values/staff engagement/price & sense of belonging Provide advice/ support to management on HR related issues. Manage investigations/disciplinary/guidance/on individual/employee cases/ meet the requirements of the board policies/best practice/ employee legislation & grievance matters. Ensure that the staff updated on key business and organization values. Provide support to staff on HR issues, as and when required. Administer the evaluation of all learning and development activities. Maintain training records for all staffs and assist with any training initiatives, as required. Warning letters to the employees not following the rules and regulations as per company policies. Gather and analysis market data to measure the competitiveness of the compensation and benefits package & make recommendations as appropriate. Assist with the annual salary review process, as and when required / Manage HR trends throughout the organization /provide management information on Key Performance Indicators. Arrange internal transfer of employee from HO to regional office by arranging second-ment contracts or revised employment terms. Organizing felicitation ceremonies (LSA- long Service Awards), cultural events & employee contest. Exposure and experience in blue collar workforce. Compensation & Benefits: Salary increment letter/ permanent job offers letters. Resignation letter acceptance, Letters of authorization & declaration, Experience letters, Service confirmation letters. Base Pay Commissions Overtime Pay Bonuses, Profit Sharing, Merit Pay Stock Options Travel/Meal/Housing Allowance Benefits including: dental, insurance, medical, vacation leaves, Bank /Salary Accounting Process: Co-ordination with bank executives in opening the salary accounts. Verification and submission of documents to bank Representative for completion of account opening process. Updating & co-ordination with account department regarding the same. Attendance leaves, payroll management, statutory compliance (EPF, ESIC, P.T, P.F). Analyze, monitor & to update leave and outdoor records for H. O and factory. Also shift duty records for plant of all the employees through biometrics record pull. Cross-checking the attendance of employees in the system for final salary processes. Tracking early leave, late marks, and attendance, leave managements of application from different staff, acceptance of leave application as per the circular and internal policies. Co-ordination with the HOD?s for the approval of the backdated leave application. Preparation and approval of holiday list yearly. Meeting for employees with excessive absenteeism, late-mark, early mark, and irregular attendance. Circular: New joiners circular, congratulations circular, salary increment criteria, welcome circular, exit circular, warning/discipline circular, early leave on the basis of other condition/ weather conditions/donation circular/holiday circular. Conducting activity oriented programs like team building, trust building, relationship building activities on monthly basis to enhance the morale among the employees. Employee of the month reward (ideas) schemes. Credited with the successful introduction of ?Employee suggestion scheme? and ?Employee engagement surveys which result in improving the production area and utilization with minimum defects & costing cutting in terms of in hiring resources. Also ?Employee referral program? which result in cost cutting in terms of hiring and brand building internally. Policies: Implement of marriage policy, faculty, and staff assistance policies. Arrange of compensations & benefits policies. Implementation of ID cards policies, Introduction policies, mobile phone policy, travel policy. Welcome Process Welcome kit and ID card/ arrangement of new ID card. To co-ordinate with IT department for access card activation, e-mail id creation, extension number, and system access creation. Visiting cards, stationary on account and the process of requisition slip. Exit Formalities: Proper assess in retention of an employee, if required. Proper method followed in case of integrity, fraud, and theft, Resignation acceptance, relieving procedures, notice period, handover status. Full & final settlement of employee?s after resignation. Miscellaneous HR exercises: Understand motivation levels of the employee. Maintenance & regularly update master database of each employee and candidate. Escalate employee grievance or queries to managements. Providing & replacing the access card to the employees. Acceptance of outdoor slip?s with HOD?s approval. Database maintenance:- Employees database maintenance (soft copy as well as hard copy). Maintenance & updating of documents and files on regular basis. Administration Duties: MIS Reports & AMC To co-ordinate with H.O for arranging vehicles for new hire pick up, arranging food & accommodation. Monitor the contractor, contract worker compliance, & license renewals. General preparation of MIS reports on monthly or yearly basis. Sending reports to the concern authorities. Requisitions/ Chq. release: Preparation of requisition slip?s for various bill payments. To check every vendor bill be cleared on time. To co-ordinate with account?s department for the status of bill pay. Hike amount and hike % on every bills. Necessary step are took to avoid the hike % occurring in the bills. Monitor all the chq. Dispatched from the accounts team and scanning to be done for reference. Vendor Management: Management of different vendor?s services a. Newspaper vendor b. Stationary c. Courier d. Printing Vendor Regular observe/ tracking the consumption of printing activities. Track the utilization of different vendor?s product on regular basis. Comparative rates chart from different vendors. Electricity Management: Monitor usage of electricity in the office premises. Detailed electricity consumption should to mention in the sheet. To track bills online, if not delivered to avoid late payments. Hike in units consumption every month and checking the same. Communication Management:- Company provided mobile bills of the employees paid on time. Check the present credit limit and request for increase, when required. To browse website of various telecom service provider?s for any updates and new offers. Track records of direct debit amount for payment of bills belonging to higher authorities of the organization. Emails/ reminders towards telecommunication service providers for soft copy of the bill once it?s generate to avoid late charges. Software process: Reports provided by extension software & tracking call details of the employees, if required. Updating the extension list & number?s in software records. Co-ordination with the IT dept. for sending the call details to every department. Extension modification form to duly fill for new hire in the company. Facility Management: Update use of various facilities in the company and set facility standards in consultation with location seniors ensuring that the standards are not compromise by anybody in any manner. To check regular renewal of the AMC with the vendor?s/ track record of services rendered by the vendors. Solving the issues faced by the departments on urgent basis/confirmation on the work done. Manage vendor for AC?s / chair?s & table/Electrical gadgets & services/PCI services/digital services/ television services. Hard service?s such as building, external infrastructure, mechanical non-functioning &electric service. Assigned renovation and interior decoration work of office & guest house. Manage housekeeping &pantry management. Checking reports from house-keeping supervisor/pantry staff?s on cleanliness and hygiene factor. Policies & circular?s for housekeeping & pantry staff in office premises. Checking records of services done on daily basis. Prepare guidelines for house-keeping staff. Safe House Management: To co-ordinate with safe house-management agency?s for shifting of the files. Coding of the circular to be sent to the different department for their records/coding of the files sent by safe house team is to be saved and produced when required. Safety & emergency management: To report incidents, injury, & illness to concern person. Safety rules should be followed and to circulate to the staff?s. Penalty?s for disobeying the safety rules. Checking fire extinguisher & fire safety equipment?s in the premises. Conduct mock drill /safety education & training. Security and Surveillance: Tracking the movement of the sensitive areas in the premises, maintain check in/out register and outgoing incumbent. Ensure that only authorized persons allowed entry with pass subject to approval via. Intercom. Audit?s for proper functioning of CCTV, fire extinguishers, safety alarm & access system. Board meeting & arrangements Required arrangements to be finalize for the board meetings & conference. Arrangements of allocated conference room, meeting room, seats arrangement, its backup, display of the digital board. Manage media arrangement. Miscellaneous administration exercises Monitoring, identifying, resolving issues arises for the smooth functioning of the process, departments. Administration rules/regulations to be implement at the concern department. Government Authorities: Liaison with all govt. related agencies whenever required e. g RTO, passport, shops, & establishment, BMC, police, telephone. Ensure to maintain cordial relations & rapport with these said agencies. Sr. Team Leader - Operations Dec 2003 - June, 2007 Company Profile: Manufacturer of mobile phone and other products like FWP,VPN and Broadband etc. Job Profile: Impart training to newly hired agents. (C-sat, empathy, new product updates) Managing operation floor by monitoring service levels. Minimizing fatal and non fatal errors by coaching team members at one to one level. Providing performance feedback and setting future goals of the team members. Achieving Customer Satisfaction(C-sat) goal set by the organization. Geographical escalation and follow-ups with Town Offices. Conducting appraisal for the Team members. Providing hands on assistance to the team in case of problems, both through direct intervention and monitoring. Ensure Service & Answered Level Adherence. Daily reviews to keep the Process on daily improvement Ensures Regular training/ Counseling and motivation of team members. Handling ACD to maintain Service Level -/ - Answering Level. Ensuring achievement of all system, team and individual Customer Service goals and standards. Reporting process failures to management. Reports Making of Team Members such as Quality, AHT, Release data etc. Coordinate outage schedules, change documentation, and notification. Interview, evaluation, hire, lay-off, promote and reward employees and applicants or effectively and to recommend such actions to the next level To facilitate teamwork by working with other supervisors/leaders to ensure the effective day-to-day operations of the call center. To take review of daily processes and give feedback to CSAs. A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through & escalate issues as appropriate. Always aware of internal and external developments in specialist areas. Ensuring customer business & processing requirements documented & socialized. Acting as the Single Point of Contact (SPOC) for Asset for the entire Team. Process implementation as per the requirement in the Department. Checking that the shrinkage is less than the given parameter. Also to revert the issues on mail whenever required. Meeting the Clients of the process for any updating.. Started in Dec-2003, in ECFU ?billing Transferred to Billing-Escalation-- Desk. Includes giving proper resolutions to customer which includes good product knowledge. Service reconnection as per the process. Gained good quality results while on job. Appreciated by managers and Team Leaders for good performance. Also have the knowledge of Back-office in the network-Connectivity department. For e.g. Star codes, coverage, HLR, SMS. Sr. Medical Representative June-2001 to Dec. 2003 Company Name: Indchemie Health Specialties? Pvt. Ltd. Company Profile: is a pharmaceutical company and a sister concern of alkem group which deals with the medicine as per the needs for the patients therapy. It was fully fledge with the general, diabetic, gynecology as well as pediatric product as per the needs. Job Profile: Job Profile includes meeting 240 doctors per month. Increasing the prefix target of the organizations through prescriptions & achieving it. Explaining the doctors & professional the specialty of the product & creating need. so that the prescription shouldn?t return. Explaining the same to the team members. Maintaining good interpersonal skills. Responsible to handle a team of 3 members for their growth. Interface between the Area Managers & the Medical .Rep. Providing feedback based on their performance on parameters like handling call, relationship with the retailers & preparing proper D.S.R. Was responsible for taking meetings on every week based upon the market strategy. Responsible for explaining the products in a proper way as doubt by the new M.R. For achieving a monthly prefix target this requires good communication and inter-personal skills Sr. Verification Officer Feb 1998 to March 2001 Company Name: Platinum Marketing Pvt Ltd. Company Profile: is a leading company with a strong commitment towards the customer service. ICICI provides a comprehensive range of financial services, personal financial services, commercial banking, corporate, investment banking and markets, private banking, and other activities. Job Profile: Joined as a Sales Executive for tapping the customers for ICICI Achieving the targets as required by the bank. Promoted in the Verification department due to good performance and good incentives. Here job includes verifying the details of the customer as per the documents given. Was an interface between the bank and the executive and the customer. Became a Sr. Verification Officer as completed two years. Was handling a team of five members and training the new-comers about the job profile. Successfully completed three years in this organization. Achievements: Best performance awarded from the CEO ICICI Bank for the best implementation of the customer care process. Rewards and recognition for value added service in the month of May 2003. Future Goals: Prospects ________________________________________________________________________________________