plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/6/2025 1:41:09 AM ________________________________________________________________________________________ RefNo: CA - 16263 Gender: Male Age: 39 Designation: Manager Highest Education Level: Masters - Degree Current Gross Salary: 6800000 6800000 /Annum Expected Gross Salary: 750000 750000 /Annum Notice Period: 30 Days Education Details: MBA (Marketing and Retail) From Institute of Business and Media,Noida, in 2009?2011 with 5.5/8 B.Tech (Electronics and Communication) from?Punjab Technical University in?2004?2008?with 76.7% Skill Sets: Professional Summary Competent professional with 4.5+ years of experience into E-commerce & Software Industry, qualified in PGDBM into Marketing and Retail and B.Tech in Electronics and Communication. Committed towards work, highly organized with positive attitude with continuous learning skills, able to set effective priorities and handle multiple assignments under high pressure within tight deadlines. A proven, demonstrable, track record in driving incremental growth partner relationships. Good networking skills and relationships management. Work Experience: 13.9 Work Experience Details: Manager Business Development & Operations? Since?February 2015? Company Profile: This is an?E-Commerce company ? Job Profile: Working as a Manager Business Development and handling Gourmet, Health & Wellness, Tour & Getaways, Adventure category for Delhi, Mumbai and Bangalore location. An effective leader and communicator working with top notch partners for Business Alliances with partners like The Lalit Hotel, Taj, Westin, Gagan Narang ?academy, Kosmoderma and other well known brands in India Cross marketing promotion to include extra appeals to the product they offer and generate ?win-win? situations that offer value not only to both partnering companies but also to their customers. Ability to maintain multiple projects simultaneously with high degree of accuracy and attention to details. Organize work to meet deadlines and work independently. Ability to understand partner business priorities, identifying opportunities for the creation of value for Partners and Customers both. Proven track-record of doing business with key Strategic- Alliances partners across Pan India. Develop shared business plans and driving standards adoption leading to joint engagement in the field. Drive and engage Sales teams to work on/support alliance partner opportunities. Act as a co-ordination point and main driver for joint alliances between organization and Partner. Responsibility for signing the right mix of vendors, adding unique/ wow experiences, driving margin improvements and delivery top notch customer experience. Work closely with Marketing and Sales team in proposal making for the assigned category. Handling team of Interns working on different categories and guide them to find out the top notch partners for Giftxoxo experience category. Develop and Maintain reports, queries using Microsoft services and ensure proper validation. Actively participated and appreciated by the Co-founders to decide the name of the application software that will soon be seen on play store and apps store. Demonstrates excellent customer service, communication and time management skills. Maintain relationships with business partners to stay current on their offerings and be an accurate source of information for our guests. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Able to problem solve and make decisions under pressure Day to day management of all post-order payment, fraud & supply chain process and business. Manage the overall backend operations. Handling customer queries and resolving customer complaints. Ensuring quality of delivery. Ensuring achievement of desired customer achievement. Develop strong relationship with clients to ensure high level of customer satisfaction.? Take proper follow-ups with the courier company, so the courier should be reached on time without fail Marketing-Alliances & Operations May 2012 to Feb 2015 Company Profile: This is an?is a website dedicated to ?Luxury experiences?. The site is targeted towards overseas and domestic shoppers for gifts. Gift experiences include several categories such as gourmet, spa, adventure sports, weekend getaway, dance, music, art, Entertainment etc. Experience Providers/Partners are handpicked to ensure premium quality experiences are guaranteed for customers Job Profile: Spearheading efforts as a part of Founder team and worked from scratch to start up the concept to Indian market along with the owner. Responsible for identifying profitable premium business partners PAN India in various domain like Adventure, Gourmet, Hotels, Entertainment, Gift cards, Salon &Spa, Art & craft, Sports, products etc. by doing primary and secondary research. Responsible for meeting with top notch people (Director, Head- Marketing, Marketing Manager, COO, General Manager), sending proposals to create business opportunities for both the partners. Responsible to retain business partners for generating business and improving processes by maintain sturdy relations with the business partners and colleagues. Maintains updates to the partner of the latest developments of their alliance account; provides feedback to the partners if needed; produces high-quality leads through constant engagements with partners. Completion of all partner sign up formalities including contracts. Create a strong pipeline and database by maintaining accurate records of all the partners in excel. Proper co-ordination with the teams of SEO (Search Engine optimization) firm in terms of uploading contents of the premium partners and keep reviewing the website for any modification requires in terms of prices and services. ? Gather data on competitors and analyze their prices, model, and method of marketing and distribution. Facilitates single point of contact for marketing communication with business partners on programs. Operations:- Demonstrates excellent customer service, communication and time management skills. Maintain relationships with business partners to stay current on their offerings and be an accurate source of information for our guests. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Investigating and solving customers' problems, which may be complex or long-standing problems. Follow up with emails/ calls by being personable to ensure everything have been resolved. Responsible to provide good service and quick reactions to product enquiries can convert to immediate purchases. Receives processes and verifies the accuracy of orders from customers utilizing the Organizations internal CRM and customer purchase orders. Initiates required action for response the customer service requests for order changes; including the maintenance of order/ customer information files and communicates changes to the appropriate personnel. Responsible to co-ordinate with the business partners to provide quality service to guests. Reconciling different issues that arise during the work flow within the department at different level. To develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to the customer. To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards To ensure all pickups are performed on time to meet committed service standards and the documentation is correct. To ensure timely and accurate communication of information which affects service quality To manage and control costs whilst ensuring that operational service standards are continuously met in order to maintain budgets Prepare month end reports for Accounting Dept. Facilitates single point of contact for our services with customers and partners. Get knowledge of product line, prices, and delivery time; drop ship items, various marketing promotional services, and similar data, as required. Assistant Manager ? Pre Sales ? Feb 2011 to April 2012 Company Name:?Unistal Systems Company Profile: One of the World's Leading Organizations providing highly differentiated Data Recovery applications with a global footprint of 5,000,000 user licenses in more than 35 countries. Established in year 1994, the company is headquartered in New Delhi-India. The company has its Software Development centers in New Delhi, Noida, and Pune. Job Profile: Spearheading efforts as Assistant Manager and taking care of pre ?sales activities for entire North India. Developing a competitive business development and sales strategy, uncovering/ creating new opportunities and identifying dynamic and flexible solutions Efficiently handling new customer relationship by handling Client visits explaining them about our product and solutions and conducting a live demo at client`s place Leading efforts across reviewing & assessing the feedback from the prospective client and efficiently providing responses to close the sale at par with mutual satisfaction Acting as Pre Sales Consultant for new and existing technologies and handled on-line demo to overseas clients in Dubai and USA Training the new members of the team and competently maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving customer problems & concerns Introducing new concepts & formulating plans to promote sales & revenues, enlarging the core market base of the company based on market research data Meeting the set targets and to generate business for the company in the assigned area, made all possible efforts to meet the customer requirements to the maximum extent to establish healthy business relation and securing repeat business Conducting business analysis on strategic parameters, identifying gaps and redesigning business process/ related documentation for improved operational efficiency.? Strengthening lead generation process and conducting prospect research to identify potential customers. Initiating dialogues with prospective clients and suggesting cost effective solutions to meet customer?s specific needs. ? Professional Achievements:- Joined as the First team member of DelightGifts and worked independently for complete one year along with The Director of the company and brought 100 plus premium partner like Oberoi Hotels, Taj Hotels, DLF restaurants, Sanjeev Kapoor?s restaurants, The Lalit etc. Within a short period of time and bring them live on board for DelightGifts. Get positive feedbacks and appreciation emails on regular basis from the customer for the services provided with immediate responses, closing the loop etc. Appreciation by the ?Director and Head Alliances? for my performance and taking accountability. Closed the deals with Ferns & Petals, Hero Honda, Pulsar Knowledge Center and Isckon Temple within a short period of joining with the organization. Credentials of playing a key role in giving demos and presentation of the product at Prime Minister`s Office. Actively participated and appreciated by the Co-founders to decide the name of the application software. Projects Undertaken:- Title: ? Market Study and Strategic Business plan for Nature fresh Olive Oil in Hotels & Restaurants Organization: ? Cargill India Pvt. Ltd., Delhi ? ? ? Duration: 6 Months ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Description: The project aimed at, Data Analysis and market study of olive oil industry Preparation of Strategic plan and identifying business prospects such as hotels, restaurants, caterers, pharmaceutical companies etc. Devise and evaluate methods and procedures for collecting data (such as surveys, or questionnaires), or arrange to obtain? Presentation of benefits of the product to the prospective clients and establishing contacts? Core competencies include: Business Alliances Operations Management ? ? ? ? ? ? Marketing Strategies ? ? ? ? Pre-sales Consultant? Database Management ? ? ? ? ? Customer Relationship ? ? ? ? ? ? ? ? Negotiations? Key Skills:- Able to work closely with other professionals as part of a team? Strong influencing and communication skills? Ability to pick up new skills and knowledge quickly. Can function in a fast-paced environment.? Thinking laterally to create options and solutions.? Able to work on multiple projects simultaneously? Positive ?can do? attitude towards work.? Ability to organise & prioritise workload within any setting.? Future Goals: Involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can. ________________________________________________________________________________________