plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 4/3/2025 3:51:03 PM ________________________________________________________________________________________ RefNo: CA - 28037 Gender: Male Age: 48 Designation: Manager Highest Education Level: Diploma Notice Period: 30 Days Education Details: Instrumentation Engineering From Mumbai University, Mumbai in 1998 Skill Sets: Project Delivery, ISO Audits, MIS Reporting, Quality Control, Material Management, Key Account Management, Tactical Planning, Customer Relationship, Training & Development, Inventory Management, Analytical Problem Solving, Facility Management, Team Management, Operation and Administration Cost Savings /Control, Initiatives Work Experience: 25.2 Work Experience Details: Manager ? ERP Project & Support Since Jun 2018 Company Profile: Leading College of Engineering Job Profile: Leading ERP Implementation project for the Deemed to be University across all functionalities ranging from Online Admission/Registration, Academics, Exam Management, Staff/Student Management, HR, Fees, Library, Transportation, Hostel, Stores/Inventory, Staff Leave/Payroll, Attendance Management, etc. Managing full cycle of onsite implementation like System Study, Preparation of Project schedule, Master Data collection, Data Porting. Determining scope of the project and set deadlines, assign responsibilities and monitors progress for the ERP systems. Leading the implementation of new organizational process aligned with ERP configuration. Ensuring that project/department milestones/goals are met and adhering to approved budgets. Determining scope of the project and set deadlines, assign responsibilities and monitors progress for the ERP systems. Managing department heads to identify process gaps, trouble shoot work arounds and prioritize. Managing multiple modules to make sure the completion of work within the defined scope, budget and time. Providing solutions for technical, functional & data related issues not directly handled by the system. Communicating with developers, business analysts and stakeholders to understand deliverables. Creating functional plans and communicate recommended changes to business teams. Responsible for providing application administrator rights to ERP end-users. Training & guiding employees to understand their Work Flow and Processes. Responsible for providing ERPs technical and business process support for end-users. Work to tight deadlines and ability to deliver under pressure. Providing user support with regards to all aspects of core system, development, configuration and workflow. Co-ordinate with ERP Development Team and ensure Implementation schedule is being followed effectively and efficiently. Co-ordinating internally and ensure the ERP users are able to adapt and use the ERP correctly. Ensuring timely and successful completion of implementation activities as per schedule. Record, Maintain and Follow-up on technical issues and their solution. Working cohesively with delivery team and extend contribution around solution and mapping of business requirements. Participating in requirement elicitation and business mapping processes Analyzing all the documents that are required for the progress of releases such as Functional Requirement Specifications, System Requirement Specifications, and change request. Evaluate and recommend changes to current and future ERP system requirements to meet organizational needs. Communication plan for detailed information to respective stakeholders. Project Coordinator Jul 2017 to Jun 2018 Company Profile : Providing services like custom application development, web services and eCommerce website development. Job Profile : As ERP (SaaS) Project coordinator for an IT start-up:- Project plan outlining for multiple functions- tasks, activities, dependencies and time frames. Resource planning based on teams expertise, plan with on time deliverables. Risk plan highlighting potential risks and mitigation action, acceptance plan listing criteria?s to gain customer acceptance. Communication plan for detailed information to respective stakeholders. Monitoring and controlling the deliverables, performing phase wise review. Releasing final deliverables to customers, releasing project resources, closure communication. Post implementation review through feedbacks and initiating corrective actions to resolve and mark noticeable learning for future implementations. Design effective and efficient after sales service support. Being SPOC initiate and plan monthly, quarterly, half yearly and yearly management meet for both side parties to improvise service quality. Single point of contact for all stake holders internal as well as external. For Business Development activity ? With customer centric approach, identify and create potential market for the software/hardware services. Develop and grow market for managed IT services. Bridging the gap between customer expectations and service provision. Half yearly & yearly budget planning with sales forecasting. Overseeing the development of the market for planning and marketing. Assistant Manager ? After Sales Services(Projects) Jun 2016 to Oct 2016 Company Name : Reliance Retail Ltd Job Profile : Define project scope, goals, deliverables in collaboration with senior management and internal/external stakeholders Accountable for day-to-day business operations and customer service management on PAN India level. Managed a team and guided the team to follow processes and policies includes management, reporting, information flow, business process and organizational planning. Handled operations with cost control measures, planning and budget allocation to run effectively and efficiently. Actively accomplished overseeing ordering, track supplies and inventories. Involved in hiring, training, directing. Conducted and provided training to the staff according to company policies and procedures. Instrumental in project coordination as single point of contact to client and company in its team. Involved in resource and issue management with training and project delivery management. Responsible for operational strategies in lieu with organizational vision to translate goals into results with quality, speed, dependability, flexibility and cost. Maintained higher standards of service and support delivery. Assistant Manager - Operations Mar 2011 to Jun 2016 Company Name : Gabriel Management Consultancies Job Profile : Account and delivery management for ERP support projects in shared support services & Operations. Involved in hiring, training, directing &, scheduling finances. Observed the performance of supplier in order to ensure quality support and services. Oversaw working of administrative staff and confirmed documentation of all system procedures. Delivered high service quality standards with minimal escalations. Involved in resource and issue management with training and project delivery management for 7 key accounts. Organized management review meetings & coordinated with internal and external stakeholders to develop business relationship. Assistant Manager ? O & M Sep 2009 to Feb 2011 Company Name: Reliance Communications Ltd. Job Profile : Involved in the operations of O&M (Fuel Operations), Contracts CORE Group SAP MM Support PAN India level. Lead SAP Coordination to ensure system update in Materials, Stock/Inventory, Financial Reconciliation, Services, etc. Oversaw operations by monitoring and controlling periodically to enhance overall performance. Monitored budget requirements/enhancements, account settlements/reconciliations with clients and vendors for a smooth flow of SAP support service. Communicated with various departments such as commercial, accounts, procurement and SAP development team. Generated various reports as required by the management. Co-ordinated and followed up from NHQ to all over circles (All states). Provided SAP support to all circles (all states of India) for MM and FI (Budget issues). Team Lead ? Functional Role (SAP) May 2007 ? Sep 2009 Company Name : ABM Knowledgeware Ltd. Job Profile : Handled team and delivery management for MCGM ? SAP support project activities. For better business sustenance ensured higher level of customer satisfaction with quality service and on time deliverables. Planned, Handled deployment of Consultants at 40+ odd locations across Mumbai. Ensured proper planning and providing training to end users and consultants. Managed Front End Support to End users and other Consultants. Responsible for Change Request as per Client requirement/UAT. Involved in Material Management especially purchasing documents, Contracts, Tendering Process and Inventory Management and coordinated to fulfill the requirements. Operations Engineer Aug 1999 to May 2007 Company Name : Owens Corning India Ltd. Job Profile : Managed unit operations with adherence to quality-safety-environment and partly supply chain management. Involved in manpower and contract management in line with ISO requirements. Calculated performance of contractors and co-workers with help of standard check list and observation criteria?s. Provided scheduled trainings and awareness sessions. Evaluated performance of contractors & co-workers with help of Standard checklist assessment & observation criteria. Handled annual expense budget, monitored all expenses and cost within budget. Project Engineer Aug 1998 ? Aug 1999 Company Name : Tyco Engineering Job Profile : Assured proper planning, designing, installation, configuration and commissioning of systems in projects. Accomplished projects for setting up Electronic Systems (Fire Alarm, Security Access Systems). Participated in pre-sales with the marketing team, to understand customer needs. Involved in Manpower management, Procurement in lieu with Project requirement and Project Completion with Customer satisfaction. Noteworthy Accomplishments Accomplished successful completion of 15 ERP educational modules implementation project of 14 months completed within 9 months effectively and efficiently. Played a key role in business sustainability for consistent 3 years. Improved customer service factor resulting to an increment of customer satisfaction by 25% Optimized consumption of material lead to savings of INR 14 lacs per annum. Energy control initiatives generated savings of INR 9 lacs per annum Summary Seasoned and accomplished Professional with over 20 years of experience in Tactical Planning, Project (SAP & Non SAP- ERP) Delivery, Client Account Management, improving Operations efficiency, Team Building, Continuous improvement and Office Administration. Delivering skills with a thorough knowledge of standard office practices and procedures with trouble shooting and problem solving skills. Thorough cognition about working efficiently and courteously with various levels of staff, management and diverse individuals. Strong supervisory, relationship management, communication, quick to learn, vital decision maker and proven interpersonal skills. With an appetite for learning new skills and employ active listening skills enhances to determine the client?s desires in order to ensure clientsatisfaction. Successful in administering budgets and developing improved processes to meet short and long term objective. Experienced in operations restructuring to address business growth, reduce cost and improve service. Good administration and organizational skills, with ability to anticipate and plan requirements to support all aspects ofsenior management?s work, including meetings and expense reporting. Ensure ontime deliverables in collaboration with senior management and stakeholders for as per SLA. Proven experience working with senior management in a fast-paced and rapidly changingenvironment. Conversant with Windows, ERP ? SAP ECC 6.0, MS ? Office (Word, Excel & PowerPoint). Future Goals: ?Aspiring senior level assignments in a reputed organization to leverage my expertise and experience to enhance progressive growth and success with the organization and thereby be a valuable asset for the organization. ________________________________________________________________________________________