plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/5/2025 11:26:27 PM ________________________________________________________________________________________ RefNo: CA - 29787 Gender: Female Age: 37 Designation: Sales Co-ordinator Highest Education Level: Diploma Preferred Location: Mumbai Notice Period: 30 Days Education Details: Diploma in Industrial Electronics from V.P.M?s Polytechnic, M.S.B.T.E. Board, Mumbai in 2007 10th from Saraswati Secondary School, Thane, Mumbai University in 2004 Skill Sets: Additional Qualification 2008 Completed Course in Industrial Automation from Lelaiee Control, Thane (w) 2010 Attend the 5 days full time training at Siemens Pvt. Ltd., Pune on PLC and SCADA systems. 2012 Attend the 8 days full time training at Godrej, Vikroli on tea-coffee vending machine installation, assembling and Troubleshooting. Skills Quality Management Production Planning Training & Development Facility Management Material Management Sales & Service Management MIS Reporting Work Experience: 16.6 Work Experience Details: Sales Coordinator From July 2016 - May 2020 Company profile- one of the leading players in the Vending Business with more than two decades. Job profile- Sales productivity Monitoring & analysis on monthly basis leading to improvement Field staff quarterly incentives disbursement on a quarterly basis Aid in preparation of annual field target setting exercise Preparation of MIS Prepare proposals, requisition for new demo & installation, vendor registration form, Tenders Daily attendance of sales team, coordination for new requirement , Existing client issues & new demonstration Follow up for just dial , India mart enquiries, & convert in to the business Coordination between service team, account team, operation team to execute the sales operation, reporting to national head Preparation of annual & quarter sales data for better performance , Attending annual, quarterly sales meeting Highlights: Got the appreciation from the Management for long term services of 3 years in a organization for sales department with very sincerer manner & with proactive way. Service Coordinator From Nov 2015 - June 2016 Company profile- neutral service provider in the field of IT, telecom , Security surveillance, Home Automation and other areas. Job profile- Handling Customer calls; logging complaint calls; Assign the call to the Engineer Coordinate with service engineers to attend Service calls / Back office Coordination Conveying via call/email of cost / estimated visit /resolution time to the client Estimation, planning, scheduling, coordination of required technical manpower and spares (materials) for all under-warranty , OOW and AMC clients Liaising with Procurement to ensure in-time material ordered for service / repair as required Coordination between multiple clients / client vendors and tech team for project and service calls Coordination between Branches / client / Logistics / vendor Ensuring service call is resolved at earliest and daily reporting of the same to management Long Term Responsibilities :- 1) Being the thinking & analysis backbone of the tech-team to provide all appropriate back-end support Taking inputs from tech-team and using these inputs to fine-tune processes related to service activities Reports preparation. ETE (End to End resolution) or TAT Re-repair PPMC (Parts Per Material Case) FHT (Field Hold Time) for spare consumption Provides information resolves problems and advises customers on product or services ensuring customer satisfaction Reviews calls received, schedules service, and Making engineer schedule for every day and align for onsite service Maintain data of every case of day to day in excel like closing cases , active open cases , quotation cases Track every open case Keep customer information Excellent communication and good customer service skill Highly confidential and ability to complete tasks within deadlines Handled the responsibility of responding to incoming calls in the help desk Good knowledge of HP warranty / out of warranty process Handling HP ADP (Accidental Damage Protection) and DOA (Dead on Arrival) process. & Taking approval from HP and coordinate with engineer & updated Customer till call closure. Service Coordinator Feb 2014 - Nov 2015 Premium Tech Solutions Pvt. Ltd., Vikroli, Mumbai Handling service department of company for pan India locations Daily prepare schedule for engineers call allocation Handling wise track software to update the daily complaint, installation and preventive maintains of UPS batteries for existing 1200 customers and also for new customers Coordinate with customers regarding daily calls logs and PPM Daily reporting to operation manager and directors Prepare monthly service report and quarterly presentation related to the work efficiency and productivity Meat to customers for monthly review meeting Coordinate with logistics and warehouse team to arrange spare parts and standby units Maintaining asset details for AMC Customers Follow up with 35 engineers in all over India Coordinate with APC, Exide, Sukam, Quanta team for warranty calls issue Operations Manager Jan 2012 - Feb 2014 Little Eden Facility Solutions Pvt. Ltd., Vashi, Navi Mumbai Leading a team of 10 people. Maintaining daily vending machines and material dispatch schedule Allocating vehicles and manpower for dispatching Preparing complaint data related vending machines and assigning to technicians for the same Organizing MIS report Following technicians for check-list and PPM work Developing job cards of all staff Managing stock and sales report of vending machines and spare parts Prepare orders of spare part for the machines assembly from vendors Creating purchase order form to sustain monthly stock Liable for reporting Seniors and Manager on daily basis Interacting with marketing team for new orders Preparing monthly feedback report of client Accountable for arranging monthly training to the technicians from vendor and vending machine demos & exhibition as per the desired requirement Highlights: Got the appreciation from the Management for handling vending machine department in proper manner and perfect stock management. For positive results of vending Machine prepare new check list of PDC (Pre Delivery Checklist), Client Feed Back Report. Facility Engineer Feb 2010 - Dec 2011 Integrated Facility Life Cycle Management Site Location : Dr. L H Hiranandani Hospital, Powai , Mumbai Data analysis of engineering operations-resource power consumption, FWS, DWS and LMO Preparation of documents for building management system, daily complaints analysis and maintenance of monthly training records Conversation with the client for daily/weekly planning and for major issues related to the systems like civil work, UPS system, medical gas plant system, RO plant system, DG sets and other facilities of hospital Follow-up of vendors for repairing work or breakdown calls Documentation of ISO and NABH check list and also for engineering operations-resource Preparation of monthly attendance of all employees and MMR for every month Effectively checked daily all technicians and engineers log books for everyday work planning Actively took a round on all floors & met to senior nurse or respective department staff to observe all technical problems faced by them Developed a snag list of the problems & same was distributed among the technical staffs to resolve the issue Assessed manpower recruitment and employee?s uniform/Id's on site Tracked all preventive maintained schedules and organized schedule for same for in-house team and for vendor Trainee Project Engineer Aug 2008 - Dec 2009 Expert System Vashi, Navi Mumbai Worked with this organization is the experience of automation industries for Development of SCADA and PLC software's, Detailing, Documentation, panel Testing, Commissioning of various plants and control projects. Work with following automation projects Software's GE Fanuc, Siemens, Allen Bradley, Abb Ltd. Followings are automation projects with expert system Delta Revamping with PLC - Alkyl Amines Chemicals Pvt. Ltd. Furnace Automation - Samrat Furnaces Pvt. Ltd. Blue Star Pvt. Ltd.- Air Handling System Vinati Organics Limited-Pilot Plant Automation PLC Training Panel - Rashtriya Chemicals & Fertilizers Ltd. HMI Training Panel - Dolphin Offshore Enterprises (India) Limited Production Supervisor (Trainee) July 2007 - Aug 2008 Protolab Electro Technologies Pvt. Ltd, Mahape Navi Mumbai Working on Darren Testing kit Software Testing various type of Membrane keypads on darren software Profile Summary A dynamic individual with 9 years of experience in Resource Optimization, Documentation, Material Management, MIS Reporting, Training & Development and Team Management. Skilled in handling CAD, quality management, production planning, Wise track, Darren, CRN, HP CSN software and facility management. Hands-on experience in the field of manufacturing membrane and in creating keypads for Electronic industries, also in IT, UPS and batteries, inverter, Vending Machine service industry Abilities in preparing daily report of engineering operations analysis and also including daily power, water consumption and daily work status. ________________________________________________________________________________________