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Download Date: 2/5/2025 11:36:49 PM

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RefNo: CA - 32102
Gender: Male
Age: 55

Designation: Head of Quality Assurance

Highest Education Level: Post Graduate Diploma

Current Gross Salary: 1410000 1410000 /Annum 

Expected Gross Salary: 1800000 1800000 /Annum 

Preferred Location: New Delhi

Notice Period: 30 Days

Education Details: 
PG diploma in business administration year 2000 

Skill Sets: 
Key Result Area

Reduction of Internal Under Hold from 2% to 1% through rejection analysis in(India). 

Reduction in Customer Complaints by more than 50%. 

Successful handling of internal and external audits 2nd Party & 3rd Party. (All Companies). 

DOJO ROOM implementation in under the guidance of Maruti

IATF 16949:2016, ISO 9001: 2015, ISO14001:2015 & ISO 45001:2018 from TUV Sud

South Asia Pvt Ltd implementation

Vendor development for Nickel Chrome Plating & Hot dip galvanizing in (M/s Sage Metals Limited). 

Experience in dealing with Automotive as well as Non-Automotive Customers.

Work Experience: 32.9

Work Experience Details: 
Head of Quality Assurance

From Mar2019-Present

Company profile- Plastic, Packaging & Containers, Manufacturing, Miscellaneous Building Materials (Flooring, Cabinets, etc.) 



Job profile- 

Played a key role in reducing the customer complaints by more than 50% & Significant

improvement in QKPI & Trackers related to Quality Department i.e. Customer Returns,

Internal Rejections, COPQ, and various other parameters.

Handling Internal as well as external Audit including customer audits for ISO9001:2015 &

ISO22716:2008 & and leading Management Review Meeting.

Line Trials and change control initiation till closure as per success criteria & New Product

/Mold validation as per AQP (Qualification Process).

Business Process Mapping through implementationAPM2 (Process Management

Module) as a coordinator.

Supplier Quality including Supplier NC Control & Supplier Audits as per Plan.

Testing of product as per as per Inspection & Test Plan as per customer requirements.

Implemented 5S in QA Lab right from scratch with Visual standards . SOP

Deployment & Adherence to GMP as per protocols in entire plant.



Senior Manager-QA

From 01/03/2018 ? 11/10/ 2018

Company profile- Manufacturer of four wheeler front headlight led bulb, car maintenance service & four wheeler back light



Job profile- 

Single window for all customer related quality issues including audits, CAPA submission,

PPAP approval for new products for all customer like MARUTI, HMSI, YAMAHA,

MAHINDRA, RENAULT, HYUNDAI MOBIS, PREET TRACTORS, AND MANY MORE)

Implemented (ISO-9001/IATF-16949) & EMS (ISO-14001) & ISO45001:2018 in the Plant

from TUV independently.

Testing of products as per customer specification both internally as well as from out sourced Lab

Zero Defect Implementation and DOJO Room implementation along with Maruti independently.



DGM- Quality Assurance

Mono-chem Graphics Pvt Ltd

08/07/2013 ? 06/01/2018 (4 years 7 months)

Handled 2 Plants i.e. Manesar and Mayapuri with a team size of 25+ People.

Single window for all customers for all quality related issues for various customers like

(MARUTI, HMSI, YAMAHA, MAHINDRA, NEW HOLLAND, RENAULT, PIAGGIO, HONDA

CARS, HSPP, SMG, AND MANY MORE)

Successfully handled all customer Audits related to Quality, Safety & environment.

Leading QA Deptt for preparation of QA Documentation like PPAP, 8D ,5W1H, A3

Sheet, submission and approval from customers.

Preparation and implementation of action Plan to improve the Vendor rating in Maruti &

various other customers.

Handled & implemented QMS (ISO-9001:2015 /IATF-16949:2016) & EMS (ISO14001:2015) &

HSE(ISO45001:2018) as a management representative independently

Testing of products as per customer specifications (In house lab as well as outsource) Use of

problem solving tools (5-Why, Fish-bone etc) to reduce downtime & improve productivity



Head of Quality Assurance

M/s JBM Auto Limited

19/12/2011 ? 19/10/2012 (11 months)

Customer Complaint handling from Tata Motors San-and Plant & preparation and

submission of PSR (Problem Solving Report) with Countermeasures and 

implementation action Plan. Handled Customer Audits and submission of CAPA based 

on audit observations.

Implementation of QMS i.e. ISO/TS16949:2009 & ISO 9001:2008 as a MR

Responsible for Incoming, In process and Final Inspection & Man Power deployment in each shift .

Deviation Approval based on criticality of NC.

Calibration of measuring equipment?s as per Plan & testing of products as per customer

specifications



AGM-QA

HINDUSTAN MOTORS LTD

16/09/209 ? 17/12/ 2011 (2 years 4 months)

Effectively handled all customer related issues in Ambassador Car & LCV Winner related to

technical issues i.e. Engine Clutch, Suspension etc and aesthetic Issues like denting,

painting at dealer end and preparation on action plan along with inter departmental teams.

Analysis and action plan on items coming under warranty & take up improvement

initiatives based on data. Leader for Task Force for all such quality improvement initiatives.

Responsible for Incoming, In process and final inspection & Leading QA department

for Quality Review Meetings. Supplier Evaluation, Supplier Audit & Supplier

Upgradation based on business needs.

Successfully handled QA related issues in Press Shop, Weld shop, Assembly Line, and

implementation of action Plan based on feedback from internal as well as external customers.&

Calibration of measuring equipment?s as per defined frequency

Annual QA Budget Preparation and manpower management.



QA Manager

Hero Motors Limited

10/01/2007 ? 31/01/2009 (2 years 1 months)

Handled Hero Honda for Both Gurgaon and Dharuhera plants for all quality related issues

audits, PPAP approvals, DOL audits and submission of CAR (Corrective Action Requests)

along with counter measures and maintained CID & BOP PPM with in the customer targets.

Internal quality functions

in Press shop, Weld Shop, Powder coating shop etc. Handled Internal Audits of QMS i.e.

ISO9001:2008, MRM & certification audits from certifying agencies. Supplier Quality Audits as

per plan,New Product Development as per APQP maintenance of balanced Score Card.



Deputy Manager Quality Assurance

Rasandik Engineering Industries India Limited

21/9/2002 ? 08/01 2007 (4 years 5 months)

Responsible for customer complaints handling from Maruti as well as various other customers,

PPAP Preparation and approval, Improvement in vendor rating by proper implementation of action

plans at MSILCAPA Preparation in A3 Sheet and submission to customer. Handled, ISO/TS

16949, ISO14001 audits. Preparation of all QMS & EMS related data like internal audits, MRM etc.



Senior Quality Assurance Engineer

Sage Metals Limited 16/5/1997 ? 19/9/2002 (5 years 5 months)

Responsible for 100% inspection /random inspection of parts before dispatch. Customer

complaints Handling and submission of CAPA. Receiving inspection, In process and final

inspection as per control plan. Development of Vendors for Nickle chrome welding and

galvanizing. Represented company during product audits from UL(Underwriter

Laboratories) & CSA (Canadian standards Organization),QMS implementation as per

Quality Manual and SOP's, Internal Rejection &customer return data maintain in Excel

Sheet .calibration of measuring equipment?s.



Junior Quality Assurance Engineer

SML ISUZU Limited/ Swaraj Mazda Limited 10/01/1995 ? 31/03/1997 (2 years 3 months)

Responsible for quality functions in Axle shop, Machine shop, Engine shop, Assembly line, warranty

analysis, PDI, Vendor audits etc.



Junior Quality Assurance Engineer

Kamla Dials & Devices Limited -10/12/ 1991 to 03/01/1995 (3 years 2 months)

In process Inspection, Final Inspection and PDI of products



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