plastemartjobs.com

Email: jobs@plastemart.com, hr@plastemart.com

Download Date: 2/5/2025 2:26:24 PM

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RefNo: CA - 32204
Gender: Female
Age: 35

Designation: Tour Assistant in Operations Department

Highest Education Level: Graduate - Degree

Preferred Location: Mumbai

Notice Period: 30 Days

Education Details: 
T.Y.Bcom

Skill Sets: 
TECHNICAL SKILLS :

Certified Live well Avation Academy Course.

Certificate in Travel & Tourism Diploma.

Proficiency in MSCIT (Maharashtra State Certificate In Information Technology)

Ms-Word, Ms-Excel, MS-Powerpoint, MS-Access Internet.

Work Experience: 13.9

Work Experience Details: 
Tour Assistant in Operations Department.

From 02nd December 2013 to Till date.

Company profile -  leading destination management company operating tours from all over the World



Job profile - 

Walk in / Individual FIT /corporate/ bookings.

Checking Online flight schedule / Fares thereafter Coordinate with the Airline Dept.

Costing & Invoicing, preparing a customized itinerary for FIT and GIT.

Manuallaya resort information and bookings and guiding the client

Hotel assistance during check in and check out and on Sightseeing. 

Coordinating with the Tour Guide?s and Transporter?s to ensure the Operations runs smoothly.

Handling documentation of foreign exchange, outstation visas

Coordinating sales person and negotiating rates



JR .Executive in Operations-I (World)

From 12th March 2013 to 30th November 2013

Company profile - Indian based company which carries on the business as general travel passenger, tourist and transport agents.



Job profile -

Daily monitoring. - Roomlist, Status of the tour etc.

Correct system updation.

Co-ordination with supplier?s w.r.t.Star cruises, GIT's & few world tours

Co-ordination with Tour Managers before, on & after tour

Information to supplier regards to any changes in tour.

To ensure all the services are confirmed.

Co-ordination with seniors in case of any problem (in office & on tour)

Interdepartmental co-ordination (Air,VISA,Operations 2,Sales etc)

Sending & receiving correct blocking & service confirmation from suppliers.

Timely actions during on tour emergencies



Worked with RHS HOLIDAYS .

Designation : Tour Executive 

Department : Andheri (Manali Resorts Head Office)

From 02nd February 2010 to 09th March 2013

JOB RESPONSIBILITIES :

Tour Coordinator Domestic & International Packages.

Manali Resorts Booking

Preparing Bills/Receipts/Credit notes including Domestic & International Tickets.

Costing & Invoicing, preparing a customized itinerary for FIT and GIT



Worked with AIR INDIA As a Customer Service Agent(C.S.A) at Chhatrapati Shivaji 

International Airport Andheri Terminal B in Departure Section. From past 2 Years.

Worked with MALAYSIAN AIRLINE As a Customer Service Agent(C.S.A) at Chhatrapati Shivaji 

International Airport Andheri Terminal C in Departure Section.

JOB RESPONSIBILITIES :

Departure & Arrival Meet & Assist

Taking care of the passengers from the time of arrival till the time of their departure.

To Escort the First Class & Business Class Passengers

Foreign Licensing

Special Handling & Unaccompanied minors Handling

Attend Inbound call of Flight Departure & Arrival Enquiry

Supervising the Baggage check and boarding process at departure and arrivals.

Providing Quality Service to passengers at the Terminal as well as on board.

Situation Handling in case of cancellation of voyage or any other situations related to the 

passengers.

Handling corporate bookings, Bulk bookings, and Group booking . 

Responding to customer?s queries, suggestions, Complaints solving customer grievances 

verbally and through mail.

Maintaining the customer?s database.

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