plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/5/2025 6:26:38 PM ________________________________________________________________________________________ RefNo: CA - 35469 Gender: Male Age: 44 Designation: Manager ? Sales Coordinator Highest Education Level: Post Graduate Diploma Preferred Location: Thane Education Details: 2004: Post Graduate Diploma in Business Management (PGDBM) with specialization in Marketing from V.P.Ms Institute of Management Studies, Thane, for academic period (2002:2004) With First Class. 2002:Graduation from B. N Bandodkar College of Science (Statistics), Thane (Mumbai University) with Second class. 1999:H.S.C. from St. John the Baptist Junior College of Science, Thane (Mumbai University) with Second class 1997:S.S.C. From Holy Cross Convent High School, Thane (Maharashtra Board) with Second class Skill Sets: Computer Skills :- SAP, Oracle(Order processing), MS Office Work Experience: 20 Work Experience Details: Sales Coordinator From - Sept 2012 till date Company profile - producers of high quality folding cartons working with customers across industry segments. Job profile - Leading the Sales Support team in identifying & correcting critical issues, overhauled operating processes & systems. Motivate & support the team & boost their enthusiasm to handle concerns, escalations & workload if any. Understand the clients requirements/ needs and transitioning the processes in line with the guidelines specified by the client Setting up systems, procedures, MIS & controls for a robust backend to support customer Serving as single point of contact / interface for supporting customers, managing beneficial relationships with key customers Support Sales Team in developing new products Handling all phases and reporting progress to the customers Ensuring speedy resolution of queries & grievances to maximize customer satisfaction levels and maintaining excellent relations with customers to generate avenues for further business Continuously working towards improvement of customer service level Some of the key clients which I am handling are Mondelez (formerly known as Cadburys), Procter & Gamble, LOral, Colgate & others SKF, Haldiram, Bikaji.3. Sr. Executive - Customer Service. From - Sept 2004 till Sept 2012. Company profile -manufacturing company specialized in the design and manufacture of a wide variety of labeling Job profile - Strengthen the product gross margin by giving ideas of re-engineering the product without negotiating the quality. Train the team to get the best out of each one of them. Training the new jonnies in CS Department Visiting Customers / Vendors. Building Rapport with the customers via email & phone. Developing New Accounts /programs. Building a potential business. Order Processing & Order Execution. Maintaining various reports on timely basis Successfully completed projects for Various Corporate buyers like Wrangler, Target, Bed Bath Beyond, Belk Stores, Kohls, and K-Mart Sears etc. to develop & grab the business opportunities. ________________________________________________________________________________________