plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/6/2025 2:11:37 AM ________________________________________________________________________________________ RefNo: CA - 6739 Gender: Male Age: 44 Designation: Executive Highest Education Level: Masters - Degree Current Gross Salary: 300000 300000 /Annum Expected Gross Salary: 400000 400000 /Annum Preferred Location: India Notice Period: 15 Days Education Details: MBA in Marketing From Peoples Institute Of Management From Barkatullah University Bhopal With An Aggregate 71%. Aug. 2007 (PGD-PPT) Post Graduate Diploma In Plastic Processing And Testing From Central Institute Of Plastic Engineering & Technology in July 2004 Three Year Integrated Bachelor Degree In Science (B.Sc.) From Avdesh Pratap Singh Universality Rewa With An Aggregate Of 64%. July 2002. Higher Secondary From Sarasvti Higher Secondary School, With An Aggregate Of 60%. March 1999. High School From Sarasvti Higher Secondary School, With An Aggregate Of 71%. March 1997. Skill Sets: I have good knowledge in sales & marketing As Well as production also i have knowledge specially in PP material because i have work with chair plant. I am very passionate person if i ll get any of the work i will do very honestly. Work Experience: 20.5 Work Experience Details: Zonal Operation Executive in Customer Service Delivery (CSD). Satna Cluster Since August 2007 Company Profile: Leading telecommunications company Current Profile: Responsible to manage maintenance successfully Appoint and manage service franchisees, agencies, AV agencies, retention and retrieval agencies as per SCM chain. Ensuring Customer satisfaction & Services. Responsible for Circle effective MTTR of customer complaints & maintain the SLA. Create & follow processes for customer service and use that analysis to improve results as per ISO-9001 documented. Transition, Coordinating the smooth transition / transfer of customers, Ensure customers shifting, are met within the designated SLA, and customer activation process as per time line, Responsibility of after sale service, Service Assurance, customer service & operation. Ensure timely resolution of complaints/requests/enquiries, Handle service delivery, Handle Customer Support functions, Handle service delivery through service retail Training on boarding/refresher of all zonal cross functional customer touch points Retention & relation activities and targets, Prepaid Verification, Operations, Taking care of customer queries, retention, and activation for prepaid customers. Taking Care of all customer service & delivery activity for the region. Taking care of customer queries, retention, and activation for customers. Responsible for processing customer requests for new connections, service changes and requests for additional services. An installation processes, order entry, facilities assignment, number blocking, loading, dispatch and service activations. The post-installation team facilitates provisioning of value added services and other services such as shifting on request from the customer. Allocate data and constantly follow-up with the collection agency to achieve the set targets. Train and motivate the agency field collection executives. Working with in the CSD team, presenting Performance Reviews, Handling all the operations related responsibility, Handle Customer Service related issues, Ensure timely resolution of complaints/requests/enquiries, Handle service delivery, Handle Customer Support functions, Handle service delivery through service retail Training on boarding/refresher of all zonal cross functional customer touch points Retention & relation activities and targets, Prepaid Verification, Operations Sales Development Manager (SDM). From Jan. 2007 to Aug. 2007 HDFC Standard Life Insurance Worked Profile: Working for Sales & business of Life insurance assigned by BM. Appointing the Financial consultant, training given about new or existing product to all team members. Deploying the business from the team. Responsible for generating and growth of business in the assigned region by BM. Identify potential Financial Consultants (Insurance Agents) based on agreed profiles and ensure recruitment in accordance with the business plan. Initially, for the first three months to achieve targets of direct sales and recruit the minimum expected number of Financial Consultants. To identify more Financial Consultants and to complete recruitment of the financial consultants as expected and communicated by the management, within the given time frame. To achieve minimum expected sales target on a consistent basis through own team of Financial Consultants. To continuously review performance of own team of Financial Consultants and to improve their productivity on an on going basis. Provide training and monitor development needs of financial consultants in the team; provide feedback on financial consultant's performance, particularly those with less experience. Production Engineer. From Aug. 2004 to July. 2005 K. P Polymer Ltd. Ltd Worked Profile: Working for Customer Operation for all the Electricity related issues, Login the complaint in system & same hand-over to the field team for resolution with in SLA, spare availability as per Quality Standards. Responsible for Performance improvement in the Bhopal MPSEB ZONE. Analyze customer satisfaction and suggest ways & Follow up for the timely completion of Preventive activities. Responsible for Zonal Customer Operation & Services for Electric Connection Sales service & operation, complaint management, End to End operation, Customer Satisfaction, Technology update, Service activation, delight and field support, Adequacy of resources for people, systems, Executives and Escalation Management. MIS, TT tracking, and Customer complaint report. Responsible for service support to customers regarding their initial queries as well as their complaints. Working with a team of developed and maintained ensure customer complaints are resolved with in SLA and achieve high level customer. Fault diagnosis and troubleshooting On-line, Troubleshooting and technical support to Remote Stations. Customer service and operations, Coordinating the smooth transition / transfer of customers, Ensure customers shifting are met within the designated SLA, and customer activation process as per time line, Responsibility of service, Service Assurance, customer Service & operation. Ensure Quality audits are carried out as per schedule Future Goals: Become a middle management of the company,To work as a senior professional in a technology driven industry and lead Team of professional with sheer confidence and hard work, contributing to the growth of the organization ________________________________________________________________________________________