plastemartjobs.com Email: jobs@plastemart.com, hr@plastemart.com Download Date: 2/6/2025 1:28:33 AM ________________________________________________________________________________________ RefNo: CA - 9708 Gender: Male Age: 52 Designation: Senior Executive Highest Education Level: Graduate - Degree Current Gross Salary: 31000 31000 /Annum Expected Gross Salary: 60000 60000 /Annum Preferred Location: Riyadh Notice Period: 90 Days Education Details: BS In Chemistry From King Fahad University Of Petroleum & Minerals, Saudi Arabia. Skill Sets: Management by objectives. Data driven decision making. Management by emotional intelligence Excellent presentation skills. Member of toastmaster club (Ibn Zahr) as competent communicator . Details: Been the best speaker for successive 5 public speaking competition. Leadership and team motivation. Building team work atmosphere. System thinking. System development validation and optimization. System auditing and assessment. Excellent Communication and presentation skills. Creative and analytical thinking. Multi task fulfillment. Conflict management. Implementing system troubleshooting techniques. Problem solving and decision making etc. Work Experience: 26.4 Work Experience Details: Customer Services Executive (Polycarbonate/ Bis-phenol A) Since May 2010 Company Profile: One of the leading company providing engineering thermoplastics solutions in the Middle East. Job Profile: Perform market demand planning. Perform sales process (order to cash). Handling customer complaint process. Develop relation with customer. Perform Deal negotiation with customer. Product marketing and introduction. Analyzing and verification of purchase order. Creating sales order in the SAP. Coordination and following up the sales order with all parties such as plant, customer, logistics, and documentation. Analyzing and verification of sales information such as incoterm, delivery information, and payment term. Analyzing and verification of documentations of the sales order such as packing list, bill of lading, manifesting list, nomination list, invoice, and certificate of analysis. Analyzing logistics information such as OBD information, shipment information, rout, transportation zone, incoterm. Validation, Creation and updating customer master in SAP. Analyzing pricing formula. Perform pricing process in SAP such as final price, discounting price, marketing fee, man price. Reading and analyzing market update/outlook reports. Analyzing product datasheet. Technical Marketing polymer SBU (PP, PE, PVC, PET) May 2009 ? Jun 2010 Company Profile: One of the leading company providing engineering thermoplastics solutions in the Middle East. Job Profile: Visiting customer for customer complaint resolution, Establish, maintain and update the data base of all product related data and information, customer complaints / satisfaction and competitor product information. Handle the entire internal process of customer complaints resolution (polymer worldwide). Facilitate and follow up the corrective actions. Provide the technical support for product change/new product projects. Handle polymer product safety approval and certification. Handle GMP certification and training for affiliates. Implement benchmarking studies of products against competitor products. Implement test method harmonization among labs of polymer manufacturers. Leading quality committee that report the product quality status to the value team. Approving the technical decision regarding the customer complaints. Budgeting and cost estimation of the annual expenses. Providing the plans, job assignments, and control documents and plans. Auditing the technical center process against the ISO9001 standard. Initiating development program and projects for all technical center system systems and assets such as manpower development programs, system upgrading program etc.. QA Lab Manager (Lab and Online analyzer) 2001 - May 2009 Company Profile: One of the leading company providing engineering thermoplastics solutions in the Middle East. Job Profile: Leading and managing the technical process for the lab and analyzer. Providing the resources and assets to the lab and analyzer. Providing the plans, job assignments and control documents and plans to the QA lab and analyzer. Budgeting the lab and analyzer (annual budge, fixed and variable cost). Auditing the lab process against the ISO 9001 standard. Providing the quality and safety standard such as ISO 17025, ISO 14001 etc. Initiating development program and projects for all lab systems and assets such as manpower development programs, system upgrading program etc.. Providing technical studies, feedback, advice and support for the plant, polymer SBU, and affiliates. Leading the lab and analyzer process in special plant, and products events. Leading the product quality committee. Approve the product quality decision and certification. Reporting the product quality insight to the business committee. Chemist (Polypropylene (PP)/ MTBE) 1998 - Aug. 2000 Ibn Zahr, (an Affiliate of SABIC) Performing analysis of MTBE, Polypropylene and utility samples using several equipment. Example: GC, colorimeter, Density meter, PH, Conductivity, MFR, X-ray fluorescence, FTIR, UV-Vis, NMR etc. Performing calibration and troubleshooting of the MTBE, PP, and Utilities. Providing the technical support and studies to plant. Providing the technical Contribution to the technical teams of plant upset, product failure, customer complaints etc? Developing the required procedures, documents and technical guidelines to the lab operation and technical teams. Providing the guidelines to the Lab operation in terms of safety health, and environment aspects. Auditing the lab department against the company safety rules and regulations. Auditing the lab process against the iso9001 standard. Providing the technical contribution to product development, plant production maximization, and new product projects. Providing hands on training to technicians, supervisors, and specialists in the technical aspects: Example: installation and operation of new lab equipments, new analysis techniques, etc. Providing the technical advice to the online analyzer. Technical leadership of lab activities in special plant events such as shutdown, start-up, test-run of new/ improved products etc. Future Goals: To acquire a position in an organization, which will utilize my diverse skills in a professional based environment and offer challenge and advancement opportunity to grow within the organization. ________________________________________________________________________________________