• Gender: Female
• Age: 30
• Designation: Customer Support Staff
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 9.5 Year(s)

Education

T.Y.BCOM

Skill Sets

MS-CIT Government course Passed.
English Typing with 30 wpm (69%) Marathi Typing with 30 wpm (72%)

Work Experience

Customer Support Staff
From 12 Oct 2021 to till date
Company profile- leading brand for a wide spectrum of industries, including architectural, electrical, industrial,

Job Profile:

Process the orders to manufacturing in time after receipt of the order from Export Marketing & coordinate with manufacturing to ensure production in order to meet the orders.
Co-ordinate with outside Inspection agencies, internal Quality control department and Manufacturing for approval as per agreed standards as and when required.
Co-ordinate and follow up with Packing, Branch Accounts and Logistics in order to ensure complete dispatch of the material as per customer’s order.
Co-ordinate with Excise and Branch Accounts to ensure proper documentation as per order terms including LC and send the same to Export documents teams.
Update/inform Export marketing on status/progress in execution of orders for advance information to customer.
Co-ordinate & ensure time execution of sample orders.
Interaction with Clearing House agents for Pre & Post shipments
Follow up shipments and containers status
Payment follow up with customers
Preparation of Reports-Sales Plan, Cash Flow, Dispatch plan

Sales Coordinator
From 14 Oct 2020 to 09 Oct 2021
Company profile- leading manufacturer and supplier of cable ties, special purpose ties, metal tooth ties, automotive ties, stainless steel ties,

Job Profile:
Attending enquiries received by Email and Phone Calls
Preparation of quotations for new enquiries/ tenders from customers in SAP.
Sending the order acceptance to the customers after reviewing the orders in accordance with quotation and sending the Proforma Invoices for advance payment.
Preparing sales order after receiving advance payment.
Coordinating with factory for despatch schedule.
Coordination for transportation with Plant logistics and transporters.
Handle the processing of all orders with accuracy and timelines.
Respond to complaints from customers and give after sales support when requested.
Preparation of despatch and collection reports.
C form follow up
Arranging the samples from Plant as per customer request,keeping track on samples and sending samples to customers.

Qureishi Enterprises
Designation-Sales Coordinator/Tender Support (From 24th Oct 2016 to 05th Oct 2020)

Job Profile:
Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
Preparation of quotations for new enquiries/ tenders from customers.
Sending the order acceptance to the customers after reviewing the orders in accordance with quotation and technical documents submitted and negotiated.
Preparing proposal, work order and Sales invoice.
Procurement of material, placing PO and SO, coordinating for material dispatched & deliveries for material.
Compile sales activities by coordinating with Purchase, Technical, Warehouse and Logistics departments.
Handle the processing of all orders with accuracy and timelines.
Respond to complaints from customers and give after sales support when requested.
Searching for online tenders on portals.
Preparation of documents for online and offline tenders of Government utilities.
Preparation of Bank guarantees and follow up for expired Bank guarantees.
Online and offline tender submission.
Preparation of documents for clarification queries raised by the utilities
Maintain tender status record.


RR Kabel Ltd
Designation-Sales Coordinator(From 10th Aug 2015 to 15th Oct 2016)
Job profile:
Coordinate with Sales team by managing schedules, filling documents and communicating relevant information.
Ensure the adequacy of sales related equipment or material.
Preparation of proforma invoice.
Store and sort financial and non-financial data in electronic form and present reports.
Handle the processing of all promotional activity with accuracy and timelines.
Assist the preparation and organizing of promotional material for events.
Ensure adherence to laws and policies.
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Completing the administrative needs of Sales Department
Making follow up calls to confirm requirement and delivery dates of promotional materials
Payment follow up with customers
C form Follow up