• Gender: Male
• Age: 43
• Designation: Department Head
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Preferred Location: Anywhere
• Work Experience: 22.5 Year(s)

Education

Pursuing Business Management from XLRI Jamshedpur
Master in Lean Thinking Six Sigma Black Belt from Indian Institute of Enterprise Management Hyderabad in 2007.
Graduate with commerce from Gossnier Collage, Ranchi, with 71% in 2002.

Skill Sets

Highly developed communication skills (written and verbal) in order to communicate in a variety of methods across all levels and departments so as to get various parties buy in to support a common objective.
Lateral thinker, with ability to instigate and manage change.
Evidence of ability to build and maintain relations with business units frequent liaison with middle and senior management.
Excellent planning and organizing skills Proven experience in change, problem-solving management and process re engineering. Ability to recognize areas of improvement and suggest / implement feasible solutions. Self motivated and focused to achieve the end goals. Ability to work under pressure and tight turnaround times with the ability to multitask and deliver quality output.

Work Experience

State Head (Jharkhand) - (Marketing & Operations)
January 2008 till date
Presently working with a global leader in home appliances and appliances for professional use,
Job Profile:
Champion Lean Six Sigma quality across teams and individuals to achieve department and centre objectives of revenue, customer service, cost and turn around times.
Ability to mentor Green Belt projects and lead Black Belt projects.
Envisage the quality framework for the business and drive the strategy effectively to improve customer service and generate business wide satisfaction.
Initiate and drive Lean Six Sigma awareness and culture within the Centre and be the champion of change.
Ability to inspire and drive change with the buy in of the management team.
Ability to innovate and think out of the box have passion about doing things differently for the better and thinking and executing in a manner that helps change the game.
To work in an environment devoid of teams under direct control and yet through other team s drive Quality awareness and projects across the center.
Drive Best Practice replication opportunities across the centre and GSC as applicable.
Manage and drive assigned six sigma projects effectively and ensuring that challenges are handled with minimal guidance. Build professional relationship with External Business Units to manage quality issues effectively in liaison with Operations in the GSC.

Senior Sales Manager
March 2007 to June 2007
Worked with Max Newyork Life Insurance Co. Ltd.
Company Profile
Max India Limited is a multi-business corporate, driven by the spirit of Enterprise, focused on Knowledge, People and Service oriented businesses of Healthcare and Life Insurance. Max also maintains interests in Clinical Research, Specialty Plastic Products businesses and Telecom services. MNYL is one of Indias leading private sector financial services and banking companies, in term of net worth. With capability to provide all asset management and life insurance, proprietary investment and other activities in financial services; we are a full spectrum service provider and offer end-to-end solutions covering a wide range of industries. It has a delivery capability of capable employees at full utilization
Job Profile:
Work direction and development for a team of financial advisors. Assist with training and identify training needs within the group and provide feedback Monitor schedule adherence of the advisors and advise the leadership team of issues negatively impacting service levels.
Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the m

Sales Manager
February 2006 to March 2007
Worked with Reliance Life Insurance.
Company Profile
Reliance Life Insurance, which is one of India`s leading Insurance and investment processing unit, an associate company of Reliance Capital Ltd., a part of the Reliance Anil Dhirubhai Ambani Group.
Job Profile
Work direction and development for a team of financial advisors.
Assist with training and identify training needs within the group and provide feedback Monitor schedule adherence of the advisors and advise the leadership team of issues negatively impacting service levels.
Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the monthly target status group and manual processes.
Provide performance feedback to the advisors.
Act as a central point of contact to reporting and escalating system issues to sales team and the leadership.
Visits on escalated calls, assess customers support needs, and handle accordingly.

Senior Associates (Training and Operations)
January 2002 to February 2006
Worked with WIPRO BPO.