• Gender: Male
• Age: 50
• Designation: Department Head
• Highest Education Level: Post Graduate Diploma
• Current Gross Salary: INR  8 /Annum
• Expected Gross Salary: INR  10 /Annum
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 24.7 Year(s)

Education

Pursuing PGDM in Operation management from Welingkar Institute of Management & Research, Mumbai

Professional Diploma in Quality Management from AIMA-CME, New Delhi in 2001

Post Graduate Diploma In Plastics Processing & Technology from CIPET, Bhubaneswar in 1997.

B.Sc from Utkal University, Bhubaneswar in 1995

Skill Sets

Over 14 years of experience in the areas of Quality Assurance , Quality System Activities , New Product Development & Vendor Development on the Plastics Injection Molded component manufacturing industries.
Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.
System Coordinator (Documentation / Implementation / Training / Audits / Action plan / Effectiveness Verification)
Skilled to analyze the process to solve the market complaint.
Proficient is use of computer application like MS - Word, MS-Excel etc.
Core member of team towards establishing Process and concepts

Work Experience

Quality Assurance / New Product Development Head
Since December 2002
Company Profile: Manufacturer of injection molded plastics products the consumer market like Casseroles, Water bottles, Tiffins, Flasks etc.
Reporting to: Director / Plant Manager
Job Profile:
Quality Assurance & Control through the implementation of preventive & corrective actions to reduce cost of quality.
Review & Implement actions to resolve market complaint
To design & Develop of Jigs to control quality parameters during & after mounding.
Imparting quality training & conducting product quality audits for continuous improvement to enrich quality system.
To derive & implement quality standards for new product development & packing etc.
New supplier development & imparting training to meet quality requirements .
To develop new product after taking trial with various cycle time & weight to meet the proper specification.
To certify the cost of new products.
Handling of PET Stretch blow molding & injection molding activities.
Planned and executed (for increasing productivity).
Provided onsite training.
Served as mentor to junior team members.
Prepared & presented technical proposal for clients.
Followed checklists to verify that all important parts were examined.
Developed and managed companys first formal employee communications system to distribute company news and critical information.
Wrote newsletter marketing copy and presentation materials for special projects.
Created new processes and systems for increasing customer service satisfaction.
Developed, implemented and monitored programs to maximize customer satisfaction.
Interviewed, hired and trained new quality customer service representatives.
Addressed negative customer feedback immediately.
Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch.
Helped achieve company goals by supporting production workers.
Identified inefficiencies and made recommendations for process improvements.
Coordinated closely with quality control regarding products awaiting dispositions.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Trained new employees and explained protocols clearly and efficientl
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.

Engineer (Quality Assurance & Quality System)
Feb 1998 to Nov 2002
Company Profile: Manufacturer of Injection Molded Plastic components to customers such as M&M, Telco, Onida, Whirlpool etc.
Reporting to: Manager QA / MR
Job Profile:
Quality Assurance & Control through the implementation of preventive & corrective action and mistake proofing activity to reduce cost of quality.
Setup approval for the prior quality conformance to the continuous production in PRS, PMA & STD.
Review & implement actins to resolve customer complaint.
To design, develop & validation of gauges & fixtures to control critical / special characteristics of product.
Implementation of SPC / SQC techniques such as process capability studies (CPk), Control Chart, multivary chart etc. to optimize external failure as well as internal failure.
Imparting TQM / TS-16949 awareness / benchmarking , training & conducting quality audits for continuous improvement to enrich quality system.
Get various quality activities such as FMEA, PPAP, APQP implemented through CFT for the striving of TS-16949 system requirements.
To derive & implement quality plans / standards for new product development i.e plastics raw material, master batches, packing etc.
Edited and revised all marketing content to guarantee the highest quality of writing.
Lead auditor for the development of quality system within the organizations.

Achievements
Awarded the best Trainee Engineer of the year , 1998
Trained & developed a team of 5 people.
Developed new strategies for effective quality assurance.
Saved on a lot of cost for the company

Training Attended
Internal Audit of Quality System as per QS 9000: 1998 requirements from VP Productivity and Services Pvt. ltd., Nashik.
Telco supplier development training as per QS 9000:1998 requirement from OMNEX, Pune
Internal Audit of Quality System as per TS -16949 & ISO 9000:2000

Highlights
Knowledgeable of quality control standards
Process Certification
Knowledge of 5S methodology
Dedication to product quality
Conditioning & quality procedure expertise
System coordinator
Corrective & preventive actions to resolve the market complaint

Accomplishments
Process Improvement
Created new departmental procedure manuals.
Assessed organizational training needs.
Quality Assurance
Streamlined QA process to increase efficiency and reduce new product rollout time by one week.
Documentation
Wrote and edited documents to keep staff informed on policies & procedures

Future Goals

To build career with an increasing responsibilities, developing product, increasing productivity, growth, advancement, recognition and to have challenging assignments in a dynamic environment that would require leadership skills and team building skills.