• Gender: Male
• Age: 28
• Designation: Deputy Manager
• Highest Education Level: Masters - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 6.7 Year(s)

Education

M Com Graduate

Skill Sets

Computer Skills:
Well versed with Microsoft Word, Excel, PowerPoint.

Work Experience

Deputy Manager
From Aug 2018 - till Date
Company profile- Indian banking and financial services company

Job profile-
Attending notices received from various legal authorities.
Understanding the requirements of the notices and reverting back to the authorities.
Understanding the current trend and mode of operandi for fraud and highlighting the issue to senior management to minimize the risk factor.
Ensuring notices are auctioned within the given specific turnaround time.
Cyber cell asking to investigate the cases and to retrieve information accordingly U/s 91 crpc and to refund the fraud amount in presence of court order.
As per the requirement from legal authorities following actionable are taken.
(Blocking of cards, stop cheques, freezing the accounts, marking lien in the accounts)
Handling current account NOC cases.
Worked on applications like Finacle, DOTNET, TBMS,SEIBEL, Vision plus,Kraman.

Customer Service Associate (Inbound Service)
Job profile-
Handling Wealth and Privy Clients
Joined as privilege banking officer & delivered exceptional customer service to the Bank’s most preferred category clients
Devoted special emphasis to improve Net promoter score for the team.
Audited service requests data raised by officers and feedback provided for accuracy.
Analysed daily reports & provided team statistics for best output towards customer experience.
Trained and mentored 15 officers and provided technical as well as operational guidance.
Handled On job training during this period.
Handling sensitive disputes.
Retaining customers and de-escalating issues.
Assisting customers for Credit cards.
Maintaining team MIS in terms of FTR on calls, NPS, sales, Quality and AHT.