• Gender: Female
• Age: 42
• Designation: Executive
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Thane
• Work Experience: 18.8 Year(s)

Education

Graduation in the year 2005 from CHM College Ulhasnagar Maharashtra, India

Skill Sets

Analytical
Organized Approach
Multi Tasking Ability

Work Experience

Executive
From July 2019 to till date
Company profile - Leading player for carbon black with customers across the globe. It is India's largest carbon black manufacturer.

Job profile -
Co-ordination bill of Lading to confirm of International customer sales, regarding billing, dispatches & purchase order.
Timely Punch the sales order in SAP. With proper guidelines.
Co-ordination Purchase Team for Material availability.
Co-ordination with logistics team to understand the vessel schedule. ETD & ETA
Co-ordination with finance team for inward and outward money adjust in customer A/C
Co-ordination with customer to follow-up with the Sales Manger’s outstanding follow-up for.
Coordinate with customer/Sales Team for feedback of overdue /over credit and taking approval from top management to release the shipment.
Co-ordination with documentation team for all export document provide timely, like
BOL, COA, COO certificate from chamber of commerce.
Co-ordination with CHA, forwarder, and shipping lines for Bill of lading correction if any

Officer Sales Service Support Coordinator
From 2018 June to July 2019
Company profile - leading brand in home appliances and global brand in providing engineering solutions.

Job profile -
Co-ordination b/w sales, service regarding billing, dispatches & purchase order.
Co-ordination b/w service engineer on daily basis, with current location, and as
Per current location sending deputation letter to customer.
Handling weekly service billing of all engineers, and Monthly reports like Free service reports, engineer Utilization reports, provision reports,etc.
Co-ordination with customer to follow-up with the service outstanding and sales outstanding follow-up for machinery related.
Coordinate with customer/Sales Team for feedback of overdue /over credit and taking approval from top management to release the shipment.

Worked with Delta Power Solution.
August 2014 to June 2018
Working with Delta Power Solutions TPS -Executive Sales Support/Project Coordinator-order processing, tender work, weekly/monthly reports/ client support & coordination, Handling Telecom related Projects etc.KEY RESULT AREAS
Co-ordination b/w sales, production & finance regarding billing, dispatches & purchase order and Communicating with customer regarding delivery of material.
Daily basis Follow up with Supply Chain for dispatch the material on consignee address and daily review on inventory, Material Allocation & discuss with sales people.
Knowledge of Sales Tax (VAT/CST etc); sales process and documentation (Freight Terms / Octroi / Entry Tax/ Waybill – Esugam etc.
Co-ordinate with the credit controller & assist in monitoring & controlling the Receivables. Ensure that documents for credit customer with Overdue outstanding are released after a valid approval or collecting the dues.
Generate the AR weight age for every customer in SAP.
Co-ordinate with Sales/Customer Service team for outstanding amount and update to customer.
Weekly sending dunning letters to customer to approach timely payment of overdue invoices. Personal Information
Support sales with providing company finance related information and activities.
Post ASN for some major customer after dispatch the material from factory and inform accordingly their logistic team Customer Like AIRTEL/BHL/BIL/ NSN/ INDUS TOWER LTD. etc.
Working on Projects(PAN India)like RELIANCE 4G, , BSNL ,etc.
Working on SAP CRM (R3 module). Keying Sales Order (Domestic & Export) in SAP CRM & also Keying Scrap Order and FOC order in SAP.
Follow up C form for All West Region

Customer Care E-MAIL Unit Reliance BPO PVT Limited Kopar khairane,A
pril 2013 to August 2014
Handling Billing & No Supply related complaints escalated tothe Customer Care’s ID Corporate.care@relianceada.com.
Resolve complaints.
Maintaining the highest level of Quality to ensure customer satisfaction.
Ensure that the issue is resolved completely.
Escalate Customer’s Issue to Higher Authority

Senior CSE MACD Department Reliance BPO PVT limited Kopar khairane,
May 2007 to August 2012
Ensure quality scores to be maintained consistently as per the standards.
Ensure SLA adherence.
Suggest process improvements.
Responsible for Managing High End Escalated Field & Chairman’s Office Billing Issues by Getting Resolution from Business.
Responsible for preparing Weekly & Monthly TTs SLA trend MIS report and Ageing Data for operational resolution.
Preparation of Weekly, Monthly, daily, Quality Report of MIs Reports.

Customer service Executive (CSE).
December 2005 to April 2007
Trouble shooting customer complaints and providing resolutions to customers as per their complaints.
Reversal of Adjustments as request by Concerned Dept./WW/TO.
Ensure customer complaints are resolved within the stipulated time frame.Rewards & Recommendations:
Certificate of Best CSE for Supportive Performance in the year 2011-2012 (Reliance Info streams PVT Ltd.)
Certificate of Best performance from Head of Department (HOD) for demonstrating excellence in Product knowledge & Process in 2012. (Reliance Info streams PVT Ltd.).