• Gender: Female
• Age: 44
• Designation: Executive Sales & Service Administration
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  610000 /Annum
• Expected Gross Salary: INR  750000 /Annum
• Preferred Country: India
• Preferred Location: Thane
• Work Experience: 23 Year(s)

Education

B.Com, S.N.D.T University

Skill Sets

Software Proficiency -
MS Office, Tally, ERP, SAP (Sales & Accounts) Module & Internet Applications & CRM

Work Experience

Executive Sales & Service Administration
From June’15 to March 21
Company profile - Perfect solutions for warp knitting, warp preparation for weaving and technical textiles.

Job profile -
First level support customer hotline.
Escalation of critical issues to management.
Handling Engineer issues related Attendance, System (laptop) and Payment.
Responsible for service operations, administered various issues and queries for all Indiia.
Maintain timely engineers client visit schedule & tour plan.
Timely Executing Sales / Service Orders in SAP package & closed on timely basis.
Timely revert to customer for Engineers visit schedule, Parts order & dispatch status.
Timely issue part to customer for warranty machine.
Preparing dispatch order in (FACT Software) system & follow-up with factory for dispatch.
Follow up with store person for ordered part Inventory as well as monitoring stock.
Preparation Proforma invoice for customer (out of warranty machines).
Follow up with account department for customer payment refund as well as Invoice.
Timely follow-up for customer outstanding.
Handled technician Expense vouchers.
Handling Auditor stock query.
Responsible for technician/ foreign guest Hotel/Air/Car bookings.
Follow up with headquarters about India customer / Engineers quarries.

Sales Coordination
From May’14 to May 15
Company profile - Provides metal decks, steel channels, c & z purlins, steel beams and roofing accessories for high quality building solutions.

Job profile -
Responsible for pre-post sales & service operations, administered various issues and queries for all region.
Maintain timely sales person client visit schedule & expecting order list & tour plan.
Timely Executing PO & Sales Orders & dispatch orders in Tally package & forward to plant for production.
Timely follow-up for production, dispatch & transport.
Timely follow-up for Road Permit, payment & C forms.


M/S. NILKAMAL LTD & Nilkamal Bito Storage System Pvt Ltd
From Jul 08 to April 14
Senior Officer Sales Coordination, Reporting to the VP (HOD)
Responsible for the pre-post Sales & Service Coordination for Entire North & East Region.
Provide after sales services to the clients while ensuring timely service delivery, Manage the distribution system of the
company and maintaining smooth operations across the units.
Responsible for developing communication, enhancing trade recommendations, service level adherence & expansion.
Manage the professionals engaged in sales functions, providing technical guidance to the team while setting performance
parameters, deadlines & work delegation for them & providing them various accolades to motivate them on regular basis.
Maintain timely MIS & database reflecting the trends & developments of the company regarding sales, business
development, vendor reconciliation, etc for budgetary & strategic review to enhance the business of the company.
Responsible to measure, manage and improve service call response time and effectiveness to ensure dealer technical
inquiries are answered promptly and accurately
Timely Executing Orders, Billing & Stock Transfers in SAP Package.
Competently maintaining highest standards of customer service giving preference to customer satisfaction & promptly
resolving customer problems & concerns; visiting customers while ensuring that all their needs are identified and
contractual obligations being met.
Business acquisition of key accounts with long term & sustainable buying potential to maximize revenue generation
Map business dynamics with continuous monitoring competitor moves, product evaluation and changing needs for
realigning strategies for business development
Achieving operational efficiency levels, executing cost-effective procurement while improving bottom-line performance
Procuring material from the vendors in right quantity and right prices, attaining a good margin including the profitability and
allocating them in right quantity to generate profitability, Instrumental in Negotiating prices for Purchase of Capital
Equipment from International vendors (China).
Draw up plans for cost effective buying through long term procurement strategy in coordination with different agencies
involved
Develop and maintain the purchasing system and enable the control of all purchasing activities. Responsible for material
procurement, price negotiation, analysis of purchase requisitions to ensure compliance with organization's standards
Managing alternate vendor sources for cost-effective procurement of goods & optimizing inventory hold up and scheduling
the line of delivery through effective management and keep track of Vendors / Supplier for timely delivery of products.

M/S. Roop Telsonic Ultrasonix Limited
From Jun 04 to Mar 08
Sr. Sales & Purchase Co-ordination / Front Office (EPBAX),
Reporting to the Manager

M/S. ARVIND TRADING CO
Jan 01 Mar 04
Purchase Officer & Sr. Admin Officer, Reporting to the Managing Director
Managed daily operations, administered various issues and queries and provided solutions for them for quality assurance
Collated purchase requirements from stores and follow up with the suppliers for the delivery as per agreed delivery terms
Managed the inventory system of the outlet, placed orders to restock the merchandise while managing the outflow and
inflow of the inventory by recording the day-to-day transactions
Deftly overseen entire spectrum of functions pertaining to Purchase, Stores and Inventory coordination while ensuring
smooth working all the time.
Coordinated with local suppliers to find out the pending orders on day-to day basis.
Efficiently passed all the Billing & Purchase entry in SMART package.
Spearheaded efforts across developing alternate sources of supply through market research to derive substantial economy
in purchase operations.
Managed diverse accounting functions including preparation of vouchers and error-free entries in Accounting Package,
updating Purchase, Daily Cash & Bank Book, Banking functions, Bank Reconciliation and follow-up with Debtors and
Creditors
Handled payments of vendors, Bank A/C & as well as maintaining the Bank Book; deftly coordinated with accounts office
and looked after the arrangements of funds.
Performed the entire gamut of accounting functions encompassing varied report preparation, accounting control & liaising