• Gender: Female
• Age: 30
• Designation: HR, CLIENT SERVICE REPRESENTATIVE, PROCESS TRAINER
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 8.8 Year(s)

Education

B.COM from R.A. PODAR COLLEGE, MATUNGA MUMBAI UNIVERSITY in 2016 with 77.54%
H.S.C from R.A. PODAR COLLEGE, MATUNGA MAHARASHTRA BOARD in 2013 with 81.67%
S.S.C from KUMUD VIDYA MANDIR, DEONAR MAHARASHTRA BOARD in 2011 with 93.45%

Work Experience

HR, CLIENT SERVICE REPRESENTATIVE, PROCESS TRAINER
Since JULY 2018 ON-WARDS
Company profile- developer of software solutions

Job profile-
Handling day to day operations of the HR functions and duties.
Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
Assisting PAYROLL MANAGER in Salary Release and Compliance Work.
Compile and Update Employee Database. (Hard-copies and Soft copies)
Familiar with SPINE & SENSYS Payroll Software.
Attendance and Leave Management in HRM Software.
Preparation of Various letters viz Offer, Appointment, Confirmation, Incentive, Increment, Warning and Absconding letter, Experience, Full and Final Settlement etc.
Prepare MIS Reports for Monthly Basis and other HR related reports.
Assist in FNF settlements of resigned/Left Employees; Taking Exit interviews on call, whenever required and issuing relieving letter & letter of experience with Senior’s approval.
Arranging Employee Engagement activities like Fundoo Fridays or Festival Occasions to create an efficient and conflict-free workplace.

Reporting to Director

Key Highlights: CLIENT SERVICE REPRESENTATIVE
Identify and assess client service requirements to decide further action plan.
Understanding Client requirements in detail through an email or telephonic discussion.
Attending Training, Learning Client Process, Preparing Standard Operating Procedure (SOP).
Providing accurate, valid, and complete information by using the right methods/tools. Organizing
Follow up with clients to ensure quality of work is maintained.
Responding quickly to client and willing to go that extra mile to complete work assigned by client.
Attending customer queries & complaints, handling client escalations with TAT.
Providing appropriate solutions and alternatives within the time limits; follow up to ensure
resolution, keep records of interactions and process.
Build sustainable relationships and trust with clients through open and interactive communication.
WHEN CLIENT IS ON-BOARDED SUCCESSFULLY, INITIATE PROCESS TRAINING TO NEW JOINERS.

Key Highlights: PROCESS TRAINER
Conducting Backoffice Customer Service and Documentation Training to New Joiners & Freshers.
Identifying Training Needs and Train New Hires & Existing Resources if required.
Manage Knowledge Check and process training for New Hires
Ensure successful execution of training needs Measure program training effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support
that focus on performance improvement of the candidate.
SOFTWARE KNOWLEDGE:
ACCOUNTING – TALLY, QUICK-BOOKS, ZOHO, AFSYS, CARGO-WISE
DOCUMENTATION – E FRIGHT SUITE, IES, AFSYS, CARGO-WISE

DURATION : APRIL 2017 TO JULY 2018
Company profile- been offering manpower solutions to many organizations
PROFILE : HR, ACCOUNTS, PAYROLL & COMPLIANCE, ADMINISTRATION

Key Highlights:
HR Operations:
Employee On boarding for different Site locations and MIS update of new joiners.
Compiling documents of employees as per site, preparing ID cards, Uniform Issuance.
Providing deduction details of left employees viz. Uniform, BGV, Medical) to Payroll Dept.
Preparation of various letters viz appointment, reliever and replacement, warning and
absconding letter, reward & recognition, suspension etc.
Reporting IN-OUT Time of field staff on daily basis and updating to Operation Manager.
Support to Police Verification and Background Verification process of Employees.
Payroll:
Collecting Attendance records of the site employees from Supervisor, Follow up if any missing.
Checking attendance, calculating days, days input in salary sheet for Salary Month
Excel salary processing and update the date to Bank for salary release.
Salary Provision and Release Entries to make in Tally (NEFT, SB, Cheques and Cash etc.Filing of documents related to salary records.
Compliance:
C/F days as per salary sheet into PF & ESIC sheet of the salary month
PF ESIC Excel Workings (Calculating Statutory deductions like PF ESIC PT.)
Generate UAN, ESIC IP Number of New Joiners With reference to KYC.
Statutory Payments to be done before 15th of every month and Challan Generation.
Processing PF Withdrawal Forms, PF Transfer Forms, Joint Declaration.
ESIC IP update, TIC Generation & updating as per KYC, Generating Form 37
Preparing Compliance Audit Documents, Attending Audit Meeting at Client Place if required.
Preparing compliance documents supporting to client invoice.

Accounts:
Daily bank reconciliation and updating bank entries in Tally Software.
Booking of Expenses, Purchases throughout the month.
Booking of Vendor Bills & Invoices i.e., Excel and Tally entries
Preparing Accounting Reports in Excel and submit to Management for review.
Processing Vendor payments as per credit period due date.
Payment entries to be taken in Tally, Filing of Bills and Statements to respective Folders.
Administration:
Other administrative work such as vendor management, inventory management, Inward &
Outward stock record etc.
Handling stationary & Pantry material for internal office staff.
Updating MIS tracker for uniform inwards, outward records on weekly basis. Preparing
recovery statements through uniforms returned by left and resigned staff.
Handling repairs and maintenance of inventory and assets of the company and scheduling
Vendor visits on client site as and when required.
Keeping track of bills and invoices of different vendors and submitting the same to Accounts
Staff for payment purposes with supporting proofs.
Reporting to General Manager

COMPANY NAME : KENSERVE BUSINESS SOLUTIONS
DURATION : APRIL 2016 TO JULY 2017
PROFILE : TRAINEE IN HR, ACCOUNTS AND ADMIN WORK

Human Resource
Resume search for clients on the portal.
Telephonic interaction with candidates and scheduling Interviews.
Maintaining Resume database.
Print n issue offer letter, appointment letter with Manager’s approval.
Mass Mailer for various positions.
Maintaining Employee Database in Excel.
Maintaining HRIS and trackers
Employee information file.
Coordination with HR about the interview process.
Recruitment if required.
Admin
Handling calls
Maintaining contact list for all vendors and Employees.
Attendance and Leave management of Employees and report to
Accounts Dept. for Salary Preparation.
Outdoor activities- Banking, Courier.
Preparing Petty Cash processing in excel and reporting to Accounts dept.
Asking for quotations from various vendors for comparison & finalizing the best deal.
Maintain documentation as assigned from time to time.
Office Coordination, general administration.
Reporting to HOD.

HR Professional with 5 Years of overall experience into Recruitment & HR Operations and
Client Service Representative & Process Trainer into Back office Customer Service &
Import Export Documentation plus cross functional experience into Accounting, Lead
Generation, Business Operations, etc.
I am keen to learn work in new field and willing to achieve success in my chosen field of expertise
by optimum utilization of my abilities and keeping an open frame of mind to learn constantly. This
dynamism obtained by working in an organization would assist me in gaining work proficiency,
enriching my knowledge, and facilitating a constant career growth.