• Gender: Male
• Age: 42
• Designation: IT Account Manager
• Highest Education Level: Post Graduate Diploma
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 18 Year(s)

Education

PGDCM from Chetana Institute of Management & Research, Mumbai in 2004-2006.
B.Com from Chetana College of Arts & Commerce, Mumbai University in 2001-2004.
HSC- Commerce from Chetana College of Arts & Commerce, Mumbai University in 1999-2001.
SSC from Maharashtra Board in 1999.

Skill Sets

Technical Summary
ERP Application : MS DynNAV 2009, Oracle EBS suite, Infor LN-DMS, In4Suite, Site Customized ERP
ERP Operating Sys : Cloud Based (SaaS), Web-Based and Windows Based
Programming Languages: C, C++, HTML, PHP, JAVA, VB.NET, ASP.NET Framework
Database (DBMS) : MS SQL Server, Oracle, MySQL, MS Access
Software & Application: ERP, WMS, Bar-coding, Attendance & Bio-metric System, IMS, MS Office, Adobe Flash & Photoshop
Operating System : Windows 10/8/7/XP, Windows Server
Hardware : Maintenance and Troubleshooting
Other Skills : Data Analysis, Research, Problem Solving.

Core Competencies Overview
Capable IT Project Manager & Team Leader to make strategic plans, proper resource allocation, leadership and ownership towards stake holders & IT Vendors coordination
Excellent communication & Interpersonal skills with strong analytical, problem solving abilities &functional Industrial process knowledge
Ability to handle multiple project/assignments effectively

Work Experience

IT Account Manager
From (July 2019 - till date)
Company profile- leading ERP software & solutions provider for Real Estate, Construction and Infra businesses in India. It provides complete web-based & cloud based (Saas) ERP solution as named ‘In4suite ERP’ consist of various module as BD, Projects, Execution (Engineering and Purchase cycle), Pre & Post Sales, Finance, HR & Payroll, BI, Customer Portals (CRM) and Mobile Apps (Android, iOS) along with several Add-on automation and Integration features to make business process more digitalized.

Job profile-
Lead Operation Team including Enterprise Software Consultant and Support & Implementation executives
Serve as the lead point of contact for all 45 active customer account management matters
Build and maintain strong, long-lasting client relationships
Responsible for end to end software solution deployment and post GO live hand holding at customer sites.
Negotiate AMC contracts, Change requests and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Gathering software requirements from client, prepare required definition documents (BRD) deriving the scope of delivery
Ensure the timely and successful delivery of IT solutions according to customer needs and objectives.
Develop new business with existing clients and/or
identify areas of improvement to meet sales quotas
Managing ERP software Training for customer as & when needed
Promoting & endorsing Add-on automation software products and Integration features to make business process more digitalized
Collaborate with sales team to identify and grow opportunities within the territory
Assist with challenging client requests or issue escalations as needed
Collaborate with pre sales team for a product demo and features presentation to the customer
Frequent coordination with internal product owner for timely delivery of solution(Hot Fixes) committed towards escalated Issues & client request
Clearly communicate the progress of weekly/monthly initiatives to internal and external stakeholders.

IT Manager - Support,
From (Mar 2018 - Jun 2019)
Company profile- IT solutions company dedicated to helping Equipment Dealers and Rental companies achieve profitable growth. One of the largest In-for LN ERP– DMS (Cloud based Dealer Management System) Practices in the world.

Job profile-
Lead a team of ERP Application Hyper-care support (Techno Functional) post GO Live for global customer
Managing 35 active customers, where each customer having avg 10 different location/ branches worldwide
Global help-desk 24x7 Operation for web-based In-for LN ERP(DMS)& other web applications
Like: BI, CRM, Portal
Working on end to end ERP software Support Project Management, Software Issues tracking, Coordination with clients, managing teams and resources, conducting training and demo with users, managing timelines and ensuring the delivery within the scheduled time
Periodic meeting with client for escalated issues, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and task allocation.

Jaquar & Co. Pvt. Ltd., Mumbai, Assistant Manager – IT (ERP), (Aug 2013 - Mar 2018)
Key Result Areas:
Lead point and key responsible for smooth functioning of ERP Software & IT Infra setup at all 6 branches & warehouses in west-India region with count over 450 users & 35 channel partner (Dealers)
Application Product Training & development and Implementation across various modules [SMS, DMS, MIS, DRM, HRIS and CRM & Company web portal]
Managing end to end ERP software and IT Infrastructure support Management, Software Issues tracking in Incident management tool, Coordination with users & stakeholders, managing teams and resources, conducting software demo for new users, managing timelines and ensuring the resolution delivery within the scheduled & committed time
Coordinate internal resources and third parties/IT vendors for the flawless execution of assigned projects in compliance of SLA as per business process and organization standard
Work with developers to understand development limitations

Godfrey Phillips India Ltd. Mumbai, Assistant Manager - IT, (Dec 2011 – July 2013)
Key Result Areas:
Leading IT Team and responsible for smooth functioning of complete IT operation
Managing IT Infrastructure, Desktop & Network support including IT Assets & Hardware Inventory
Responsible for Oracle E-Business Suite ERP and WMS Application support & Implementation
Analyze and implement custom developed software applications like: Gate-pass Management and Barcode and Bio-metric Attendance system
Working as a key member in requirements mapping and preparing a software requirement specifications
IT Infra/ERP Vendor development & management, Managing Network service providers and Facilities Management Service (FMS) providers in line with SLAs, quality of service and other deliverable.

ETA Engineering Pvt. Ltd. Mumbai, ERP Administrator, (Jan 2010 – Nov 2011)
Key Result Areas:
Responsible for smooth functioning of MS Dynamics Nav2009 ERP Application and Database of the organization
Managing ERP software Support Management, Issues tracking, Coordination with users & stakeholders, managing timelines and ensuring the resolution get delivered within the committed time-frame
Gathering, Managing & Documenting Business & Functional Requirement
Co-ordinate with Software Development vendor towards enhancement in current ERP software
Testing the ERP System /Quality Assurance
Performing Gap Analysis.

Algorithms Software Pvt. Ltd., Mumbai, ERP – Support Engineer, (Aug 2006 –Dec 2009)
Key Result Areas:
Handled L1 support with count of 9 Clients (Domestic and International for Construction ERP System
Evaluating Construction ERP System
Attending application issues, error, bugs, clarification queries logged by clients, Software Issues tracking, Coordination with clients
Ticket (Issues) self allocation and maintaining their progress in line with support SLA & TAT
Testing of ERP system with Business case, User case
Co-ordinate with L2 or Development team.

Profile Summary
Detail-oriented and self-motivated IT Manager with over 14 years of experience in both IT business administration and Enterprise Software management
Extensive years of experience in global IT product / Software company and Manufacturing & Engineering Industries; have been managing software development and support service projects
Working & Leading IT Infrastructure and ERP Application management on onsite and offshore projects for International client.

Area of Expertise
IT Implementations & Project Management
ERP Software Project Management
ERP Software Requirement Analysis, Documentation
IT Infra & Software Support operation management
Enterprise Software Training & consultation
Business analysis & Process Improvement
IT Infrastructure and Networking Management
Client Management and IT Vendor Management
Deliver quality service to Business Stakeholders
Software Development & Database Management
Request for proposal & Presentation-Demo
Perform UAT and Resource Management.