• Gender: Male
• Age: 65
• Designation: Manager
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  1100000 /Annum
• Expected Gross Salary: INR  1600000 /Annum
• Preferred Country: India
• Preferred Location: Anywhere
• Work Experience: 42 Year(s)

Education

B.Sc. (Chemistry) from Kolkata University in 1983.

Skill Sets

Interpersonal skill, Co-ordination, Customer focus.

Work Experience

Manager Customer Service : : Since Jan. 2006
Deputy Manager : : From May. 1998 to Dec. 2005
Senior Officer : : From May 1994 to Apr. 1998
Executive Category (South & West) : :From May 1991 to April 1994
Customer Service Assistant : : From May 1990 to Apr 1991
Company Profile: Leading manufacturer of High Performance Refractories and Performance Plastics products and Silicon Carbide
Key Deliverables:
Supply Chain Management & Logistics
Planning & executing the logistics.
Settling the accounts with the owners and completing the control of logistics.
Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries.
Developing long-term partnerships with local and managing day-to-day supplier performance to ensure meeting of service level, cost, delivery and quality norms.
Sourcing & Procurement:
Organising third party inspection and selling the assembled hoses.
Providing service to all India customers for order execution along with coordinating with the Branch Sales offices and Production Department.
Taking care of commercial complaint clearance.
Production Operations:
Ensuring quality product delivery; managing overall operations involved in production planning including coordinating in marketing, manpower management, supplies and up-time of equipment.
Accumulating data related with productivity, service levels of the plant, out going product’s quality and rejection trends.
Highlights:
Efficiently converted many small customers to partner customer by providing better service.
Bagged the Total Customer Service award from FAG, Bharat Forge and Bosch.
Successfully played a major Roll for ERP implementation in the department.
Made two improvements (minimum) in the day to day work (Kaizen).
Bagged appreciation letters from the company in the year 1993, 94, 97 and 2008.
Introduced New modules for Order Confirmation, Worked with TCS for ERP implementation.
Reduced manpower from 3 to 1 by implementing better system/processes for Generating invoices.
Proficiently took Quality objectives for error free order confirmation.

Vendor Development Officer
From Oct. 1988 to Mar. 1990
J.R. Engineering Co., Mumbai

Planning Assistant
From May. 1983 to Sep 1988
Teksons Pvt. Limited, Thane

Received TOTAL CUSTOMER SERVICE AWARD from FAG, Bosch, Bharat Forge.
Working as an interface between operations and sales team.

Future Goals

Heading supply chain