• Gender: Male
• Age: 46
• Designation: Manager
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Pune
• Work Experience: 20.9 Year(s)

Education

Appeared for PGDBM (Pune University)

B. Sc. (Electronics)

H.S.C. From . First Class 

S.S.C From Distinction

Skill Sets

Dynamic Professional having 12 years of experience in Sales-Service targets achieving and Customer support, Order Execution end to end, Purchase and Imports Export activities.
Responsible, energetic and self-motivated.
Excellent verbal and written communication skills.
Well conversant with MS office and ERP software and ISO procedures.
Ability to manage with a team of people.

Diploma in Information & System Management
Well conversant with Windows & MS office

Microsoft Navision based ERP
software training and implementation

Work Experience

Asst. Manager Customer Support
Since Feb 2005 
Company Profile: Sales and Services AC, DC Drives and Motors and accessories in Printing, Plastics, Packaging, Textile, Machine Tools, Robotics and General Motion.
Job Profile:
To maintain Customer Satisfaction by providing problem solving solutions, technically and commercially.
Communicating courteously with customers via telephone, email, letter and face to face to maintain healthy and long term business relationship.
Planning, monitoring, appraising and reviewing monthly, quarterly and yearly targets of the Department.
Identifying Customer Service Trends and updating system to implement changes for Customer satisfaction.
Keeping accurate records of discussions or correspondence with customers in form of reports / MOM.
Handling, monitoring and answering Customer complaints to keep track of each for close the loop transaction.
Recruiting staff IN Department and doing appraisals for team.
Implementing staff compensation actions; enforcing policies and procedures.
Attending meetings, arranging training programs and courses for Departmental and individual growth.
Coordination and follow up with the OEMs, end customers for Purchase orders, payments, C forms, Credit Notes and other commercial issues.
Keeping track of inventory and purchases for the material ordered for the customer.
To achieve spare parts business targets by sending offers, negotiation, order follow ups and execution to complete the cycle.
Supporting Replacement business by customer offers and execution of the orders received.
Intercompany Invoices in ERP system and coordination of the same with Germany head quarters.

Marketing Activity :
Preparing Product Development and updated facilities mailers / letters to the Customers for business development.
Participating and coordinating exhibitions (Stall booking, payments, stall designs) such as Plast India, Delhi Plastivision, Mumbai and Automation Mumbai to develop new customers/ generate enquiries.

Job profile as Sales Support Executive 
Studying Customer Enquiries & sending Techno-commercial Quotations.
Negotiation and follow up to get the Purchase Order from Customers / Channel partners.
Complete execution of the Order received including correspondence with German subsidiary through conference calls and emails.
Preparing reports for Monthly Meeting about pending orders, invoicing, target figures etc.
Timely collection of pending C forms and outstanding payment from the customers.
Inventory control and coordination with Stores department for dispatches and invoicing.
Supported after sales activity.
Maintain documentation as per ISO norms.
Customer support & correspondence with various Customers for Business Development.
Participated in Exhibitions and Marketing of Products by sending newsletters, broachers.

Import Activities :
Coordination with forwarder and German subsidiary for shipment of goods as per customer requirements.
Following up with Forwarder for getting pre-alert and sending it to CHA.
Handled Custom formalities such as Bill of entry processing,
Custom duty Payments, taxes & duties calculations, item descriptions, MRP etc with CHA.
Daily follow up for dispatch of goods from Mumbai Customs till it receives at Workshop.

Purchase :
Understand the requirement and get quotations from suppliers.
Issuance of local / overseas Purchase Order to supplies along with necessary terms and conditions.
Follow up for timely supply and other issues.
Maintaining records & documentation as per ISO System.
Looking after Local & Overseas purchases.

Technical Officer
Oct 2003 to Feb 2005
Company Profile: Pump manufacturing Unit
Job Profile:
Preparing & Sending Quotations.
Preparing Order Confirmations after receipt of Order from Customer.
Forwarding documents to Customers & to factory for manufacturing. Correspondence with factory for manufacturing of units to meet Customer requirements.
Maintaining records of Filing & Customer order status.
Supported execution of orders and reports.
Maintenance of documents as per ISO System.
Correspondence with Regional offices in India for Sales activities.
Worked with Export Department & prepared documents for Export of units.

Office Assistant
Jan 2003 to Sep 2003
Company Name: Ashwini Management & Consultancy
Company Profile: 
Job Profile:
Calculation of P.F. & P. Tax
Handling of administration work at office.
Preparing & sending PF Challans & Bank Challans
Monthly outsourced salary calculation for employees of Companies
Submitting returns of Companies to PF office

Future Goals

To achieve the targets entrusted through Result oriented & Professional approach