• Gender: Male
• Age: 47
• Designation: Manager
• Highest Education Level: Post Graduate Diploma
• Preferred Country: India
• Preferred Location: Anywhere
• Work Experience: 23.5 Year(s)

Education

GRADUATE in Commerce from Delhi University in 2000.
Postgraduate Diploma in Sales and Marketing from National Institute of Sales (NIS), Ghaziabad.
MBA (HR) from Symboisis, Pune in June 06

Skill Sets

Skilled on SAP HR.

Work Experience

Assistant Manager (Line HR)
Presently working with an EDS Company Since Feb 08
Responsible for Integration with EDS
Driving all the EDS policies & processes at Mphasis.
Interacting with clients during QBRs & MBRs
Facilitating various training and development programs.
Performance Management
Succession planning
Monitoring Exit & Joining process.
Maintaining SAP and driving it through operations.
Facilitating various learning & development programs.
Employee Engagement
IJP process
Grievance handling
Managing a team of HR professionals.
Driving Community Initiatives
Implementing cost effective processes in HR to reduce overall HR expenditure.
Metamorphosis transitions.
Formulation of QMS documents in coordination with central quality team for Audit purpose.

Sr. Associate HR.
WIPRO BPO SOLUTIONS
April 04 till January 08 as
Responsible for Manpower staffing:
Expertise in the gamut of tasks including interviewing, screening and reference-checking candidates for various positions.
Coordination with the different departments to ensure that competent people are hired in accordance to the given specifications.
Sourcing from different channels, End to end recruitment involving:- sourcing suitable candidates as per the job criterion, initial & final rounds of interview, Voice & Accent assessment.
Driving Recruitment through Head Hunting, HR consultancies, job portals, media, Employee Referral Programs, Campus Recruitment, and Participation in Job Fair.
Initiating walk-in and weekend drives.
Issuing the Offer Letters and conveying the terms and conditions of the contract.
Documentation check, background check, Pre-joining formalities.
Conducting joining formalities of the Employees i.e. completing all the documentation like opening corporate salary accounts, filling Joining Report, Gratuity forms, Company Agreement, PF forms, Mediclaims etc.
Collect the Joining Report from the candidates.
Collating inputs of Newly Joined Employees for payroll.
Conducting the entire induction programme of the organization right from the planning, scheduling, intimating and executing the programme.
Maintaining a user friendly HRIS (Human Resources Information System) as an effective employee database management system.
Performance Appraisals.
Grievance handling:
Handling grievances and determining that the complaint is substantiated only after hearing from both/all sides thereby checking other relevant evidence, and taking into account any mitigating circumstances.
Provided personal and professional counselling help to employees at all levels.
Responsible for arresting attrition and keeping up the morale of the team by guiding, mentoring and coaching.
Acting as an escalation gate to resolve critical issues.
Exit process:
Ensured smooth employee exits and final settlements.
Processing exit interviews and enabling separation formalities.
Attrition analysis.
Initiatives:
Successfully organized rewards and recognition celebrations thereby enhancing employee satisfaction.
Introduced incentive plans for BPO staff. Introduced measures to reduce attrition and increase employee morale.
Increased the effectiveness of employee referral plan, which resulted in reduction of recruitment cost. Ensured cordial employee relations at all levels in the organization.
Helped Operations Managers in identifying and addressing below expectation performers and designed Performance Improvement Action Plans and suggested suitable actions for defaulters.
Introduced Coach and Consult Clubs to share best practices across the floor thus to increase cohesiveness.
Conducted periodical HR Policy Dissemination sessions to communicate various HR policies and procedures on benefits, company rules and regulations.

HR Executive
Jan 01 to Feb 04
Worked with SPA Plastics Ltd
Scheduling from 1ST level to final level interview for the candidate based on the feedback given.
Source resumes through various sources; Like Job Portals, Employee Referrals and Consultants.
Maintaining MIS of all recruitment related details and credentials of each candidate sourced and Interviewed (Source/ Status/Current or Previous Job Details).
Conducting New Hire Orientation cum joining formalities.
Arranging for distribution of welcome kit.
Generating monthly /weekly/daily HR reports.
Performance Appraisal