• Gender: Female
• Age: 54
• Designation: Manager
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Work Experience: 28.5 Year(s)

Education

B. Tech. (Polymer Science & Technology) From Calcutta University, Kolkata in 1996

B.Sc. (Chemistry Honours) From Alipur College, Kolkata, Calcutta University in 1993

Skill Sets

A competent professional with nearly 18 years of extensive background in:-Product Development
Technical Servicing
Business Development
Quality Management
Customer Servicing
Liaison & Coordination

Proficient in managing the entire product line life cycle from strategic planning to tactical activities
Gained hands-on experience in spearheading various operations such as carrying out product standardization, customer interaction, creating new business interest amongst the customer, checking quality of the product, etc.
A keen implementer with recognized proficiency in spearheading business operations with an aim to accomplish desired plans and targeted goals successfully
Expertise in rendering technical support / training to clients for resolving critical technical issues 
Significant experience in managing the activities related to product development with key focus on bottom line profitab

Work Experience

Chief Technical Manager : Since Apr 2011
Technical Manager : Apr 2005 to Apr 2011
Product Manager : Apr 1999 to Apr 2005
Development Executive : Jun 1996 to Apr 1999
Company Profile: Manufacturer of printing Inks and allied material
Job Profile:
Identifying areas for growth and creating strategic product line roadmaps to help drive adoption and differentiate features for the product
Developing new products using research, customer feedback and other methods of information gathering
Charting out new paths for ensuring long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business.
Providing troubleshooting & technical support through phone, web based tools and e-mail
Advising customers regarding the product's proper use and addressing specific user issues
Understanding overall operations for ensuring improvement of existing products with thrust on reducing product cost based on market trends / requirements
Coordinating product development/ customization functions including requirement analysis; finalizing specifications & executing designing, prototype development and testing activities
Rendering technical inputs & engineering support to the team from conception to completion stage of the product
Monitoring product quality & impact of design modifications on product features
Handling operations related to business planning and analysis for assessment of revenue potential in business opportunities
Supervising customer service operations for rendering quality services; providing customer support by answering queries and resolving their issues

Notable Accomplishments:
Distinction of developing:
Radiation Curing Products- UV Varnish for different printing applications
UV Curing inks for offset, flexor & web offset (newspaper) & screen
Eco-friendly water based OPV for different printing applications
High productive products for high speed machines
Plastic coatings
Business and acquiring clients like Dabur, Nestle, P&G and Colgate
Successfully took an initiative to scale up batch size & thereby increased the productivity by 33% and overcome the hurdle of participating manufacturing, engineering & quality department by organising brain storming session where each of the department was invited to present their views & innovative ideas.
Holds the merit of receiving from Regional Institute of Printing Technology Jadavpur University, Printing Engineering College, affiliated to Jadavpur University

Certifications
Internal Auditor for ISO 14000, 18000 & 9001
Six Sigma Green Belt Certified

Other Accolades
Distinction of attaining 1st position in:
Quiz Competition in ETV Channel during 2011
Dance Competition during 1987

Future Goals

A Six Sigma Green Belt Certified Professional, in quest of challenging assignments in Product Development / Business Development / Technical Support with a leading organization of high repute, preferably in Printing / Packaging / Polymer industry