• Gender: Male
• Age: 59
• Designation: Manager
• Highest Education Level: Masters - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 20.3 Year(s)

Education

MBA Personnel Mgt. & Indl. Relations From The Institute of Business Management (IBM), in 1993

PG in Plastic Tech From CIPET, Chennai, in 1989

B.Sc. (Chemistry. Hons.) From Calcutta University, in 1987

Skill Sets

Thorough in working with SAP type ERP. Skilled in MS-Word / Excel / PPT documentation.
Successfully created presentation and graphs to address training programs of staff and workers.
Competent in Policy Standard making, Manual making, System document making, browsing and e-mailing.

Six Sigma - Certified as a Six Sigma green belt.
Certified Lead Auditor – ISO-9001 From TUV .
Trained in BRC by SGS, 2011

Work Experience

HR & Ops. Manager
Since May 2013

MR & Ops.Manager
Mar 2010 to Mar 2013
Company Profile : A premier moulding house for rigid plastics packaging and engineering components

Corporate Manager
Nov 2004 to Feb 2010
Company Name: Nilkamal Ltd.

Noteworthy Achievements:
Started MIS in NKL with ‘Comparative Analysis’ between all plants for Production, Rejection, Down-time and Customer Complaints based on SQC (Pareto analysis, Pie-chart etc). Improvements started showing within 3 months.
Analyzed mould loading and made changes in the step-wise actions which improved the TCT for the process at NKL.
Checked the stopped order/s of products, spoke to customer for reason/s, and started projects for improvement at JPL and TBL.
Split the daily wage calculation of workers to include production output as a measuring unit of the daily wage. The changed measurement increased output among Assembly and Packing sections in UPI.
At SSF, serious multiple complaints of prime customer (Cadbury) for ‘Hair contamination inside products’ was analyzed by me and rectified.
Made Process Monitoring as a part of system in NKL, SSF and TBL which drastically brought down rejections and Customer Complaints. (Rejection came down from 15% to 9%).
Lead project/s for QMS (a) ISO-9001 in NKL – all plants (b) ISO-14001 in NKL and (c) BRC-IOP in SSF Plants.
Started the STF team under HR for emergency fire which prevented a damage/loss during a sudden fire at SSF and JPL plant.

Process Management:
Making business analysis and developments, annual budgets and predictions and deciding on production plans, and chalking out department wise activities.
Monitoring the overall functioning of manufacturing processes, identifying improvement areas and implementing measures to increase productivity and also customer satisfaction.
Conducting process reviews for ensuring strict adherence to the process parameter/systems as per defined guidelines.
Identifying, qualifying, pursuing and designing business opportunities through market surveys and ensuring implementation of the target plans.

Operations Management Performed:
Strategic planning of complete manufacturing operation & ensuring smooth functioning of the plant to achieve the set targets in accordance with approved Production Budget & Quality Control Standard. – TBL, JPL, SSF and NPL.
Designing projects for improved production, waste elimination and cost-reduction techniques.
Overseeing the manufacturing function, providing leadership to the production and the maintenance team, and make them do increased productivity, and effective PM of machines. – TBL, JPL, and NPL.
Setting up targets, SOP’s (Standard Operating Procedure’s) and SLA (Service Level Agreement) and also setting and maintaining CTQ (Critical to Quality) /CTP(Critical to Process) and individual employee’s performance targets (KPI). – TBL, JPL, SSF and NPL.
Doing program reviews, monitoring the post service activities like follow-up with the clients, service reminders and helping QC with customer complaints (CC) by RC, CAPA and finally analyzing effectiveness, for CC closure. – JPL, SSF and NPL.
Single-handedly doing the necessary changes, training workers and staff and auditing each process to successfully start ‘Clean Room’ for FMCG packaging products, as per BRC-iop QMS standard – SSF.
Helping the QC team to establish quality standards, implement stringent quality control systems, and reduce rejection level by TQM, Kaizen and QMS (ISO-9001, 14001, BRC etc). – TBL, JPL, SSF and NPL.

Customer Relationship Management Achieved:
Coordinating to understand customer’s requirement, identifying improvement areas and implementing them to maximize customer satisfaction. – TBL, JPL, SSF and NPL
Ensuring a healthy relation with the customer along with steady and repeated interaction to make sure that all areas of concern are duly worked on and removed. – TBL, JPL, SSF and NPL
Starting quality standards through QC as per customer’s quality requirements – TBL, JPL, SSF and NPL.

Team Management Done:
Managing the entire team of 400+ employees (staff and workers) and performing functions like manpower planning, recruitment and selection, induction, performance appraisal, training etc.-TBL, JPL and SSF.
Leading, mentoring and monitoring the performance of 9 plants team members to ensure efficiency in process operations and achievement of set targets as per annual budget/s – NPL.
Conceptualizing and developing need-based training program/360 degree feedback review for developing multi-skilled workforce within sub-processes for optimum efficiency. – JPL, SSF and NPL.
Providing the required leadership, guidance and support and at times warning to subordinates and enable the building up of a cohesive team that works in the overall interests of the organization. – JPL, SSF and NPL.

Other Achievements:
Health and safety of employees through HR by providing safe and healthy work environment (QHSE) with adequate personnel protection. – TBL, JPL, SSF and NPL
HR controlled housekeeping and cleanliness system. – TBL, JPL, SSF and NPL.
DFSS, DOE, DMAIC, FMEA, MSA, APQP and tools as Control charts, Pareto diagram, Fish-Bone diagram, Process mapping, RC, CAPA. Bar & P- charts, Tree diagram. – JPL, SSF and NPL
Checking supplier end results & carrying out field failure analysis. - TBL, JPL, SSF and NPL.
Reducing wastage & non-confirmative products production through SQC and SAP. - TBL, SSF and NPL.
Optimum utilization of power through Six Sigma - NPL
Supervising QC’s calibration of all test equipment’s, machineries, etc. – TBL, JPL, SSF and NPL.
Supervising training result of staff & workers under trainer as per ISO / BRC QMS, HACCP, KPI, Appraisal rules and any new Company target. - TBL, JPL, SSF and NPL.
Arranging statutory /factory’s act and Oshas implementation under HR.

Profile Summary:
Experienced as Plant Head & Operations Manager, Corporate Quality Manager & MR and senior manager HR on Organizations manufacturing domestic, industrial and precision products.
Suitably qualified with MBA(IR) degree with proven and consistent track record of successful plant administration both within Indian and International plants for HR systems and policies start-up and implementation.
Experienced in Business Analysis and Development, Annual Budgeting and Predictions, Designing Production plans, TQM, new product startups, growth/turnaround, and solving global customer complaints within a fixed deadline.
Successfully designed and implemented projects on: Productivity increment, Reduction of rejection, Field study and improvement of orders etc.
Supervising the Quality System of the Organisation with QA/QC process formation, team buildup by training, using SQC with regular checking of in-coming, in-process and final products.
Successful in mentoring results at SSF and JPL through HR team – For Recruitment, Training, KPI, Appraisal, Statutory / QHSE / OSHA requirements etc.
Certified Lead auditor, trainer and implementer of ISO - 9001 /14001 / 22000 and BRC QMS standards including coordination with ISO/BRC service providers to get the Organisation certified in ISO/BRC.
Handling the workers union, controlling any litigation between workers, controlling attrition and improving working environment.

Future Goals

Worked in Indian and International locations successfully. Rearing to a take up a fresh challenge and come out with excellent results.