Ref. No. : CA - 15763 - (Marketing Sales Service - Plastics Products – with 25.6 years in Plastic Industry)

Education

MBA from Indira Gandhi Open University (IGNOU), Delhi in 2013
  
Post Graduate Diploma in Plastic Processing Technology (PGD-PPT) from Central Institute of Plastic Engineering & Technology, CIPET, Chennai Obtained ‘’B’’ Grade in 1996

B.Sc (Chemistry) from Loyola College – Autonomous, Chennai Secured 65% in 1993

Skill Sets

Self Driven,team Man,time Bound

Work Experience

Manager – Marketing 
Since  Dec 2014 
Company Profile: India's Largest Manufacturer And Exporter Of PP/hdpe Woven Fabrics/sacks, Leno Sacks, PP Box Strapping, Hm/hdpe Carry Bag.
Job Profile: 
Marketing of Multi Layer PE Films to laminators/Convertors
MLF Market study/survey; develop product base to customer need.
Recipe/Price fixing of PE Grades films for various Packaging Applications/Establishment at market.
Co-ordination with Plant on Production Planning/order scheduling for timely delivery to customers.
Identify existing & tap new vendors/ development for Potential Tonnage.
Customer Support – Technical /Pricing.

Insurance Advisor / License Registered 
Since July 2014
Company Profile: The company is old mutual life insurance company.

Manager 
March 2012 - June 2012
Company Profile: Import/export and sale of synthetic resins, electronic materials and chemicals.
Job Profile: - Marketing of Engineering plastics as POM, ABS, PC across TN to vendors for auto companies specifically/New vendor development/Technical support to customer.

Technical Officer: Jan 2001 - Oct 2005
Technical Manager: Oct 2005 - Sep 2011
Technical Head: Sep 2011 – Apr 2012
Company Name: Reliance Industries Ltd 

Primary Job Functions:
Working on Customer oriented services, enabling a full-fledged technical support/solution by all means
New Grade Development / Improvement Evaluation thru’ Visits/Trials /Feedback
Redressal of Complaints in time.
Grade /New Lots Performance Evaluation Molding Samples (ASTM, ISO) & Testing Analysis.
Grade Bench Marking / Periodic Evaluation with Competitor’s -Quarterly
Closely working with Automotive Customers/OEM’s/Appliances/FMCG’s for our Grade Establishment-End use
Case Studies/Surveys on various End-use Sectors.
Taking CRM(Customer Relation Meet)Initiatives as part of customer awareness.
Regular Interaction with Machinery Manufacturers as part of technology Update.
               
Conceiving strategies for New grade Promotion/Product development and taking new Initiatives in Roto molding. 
Organizing Orientation Program/ Presentations to Customers, various Departmental Personnel as a part of knowledge imparting.
Acquiring new Knowledge for skills Up-Gradation by participating in Training Program, International Conferences/Major exhibitions, Internet.

Redressal of Complaints:
Addressing different complaints (critical/non-critical) of various intensities as every problem is a unique.
Attending complaints on time by conducting trials / Taking Customer feedback /Suggesting for remedial measures towards salvation.
Extending Technical Assistance to customers and maintaining Customer Satisfaction Index (CSI).
Making Technical Presentations to customers as part of creating knowledge/Technology awareness.

Notable Highlights/Achievements – Key Deliverables 
Addressed Quality complaints on time. All complaints and escalations were resolved within agreed time period.
Implementation & standardization of Low temperature Gardner Impact Tester for Polymers –PP/PE at PARC, Mumbai.
Rotational Molding Initiatives:
Created customer awareness on innovative products through Workshops, meet etc. (Imported PE Roto Molded Samples) as part of Promotion for value added /non-conventional product application dev. 
Promotion of Cast Al Molds in Roto Molding – Dev of Prototype Lord Ganesha – In house Trials.
Dev of Scratch Resistance PE in Roto Molding – Squatting Pans.
Dev of PE Foamed Multi Layer Tanks in Roto Molding.
Dev of Milk cans for the Dairy sector across Pune Belt – Closely worked with one of our Rotomolder.
Dev of Diesel Fuel Tanks for L & T John Deere, Pune – Tractor Manufacturer.
Others:
Organized mobile phone market survey on exploring possibilities for PP.
End-use studies on Dairies / Lamination / edible oil.
Promotion of Non-Woven fabrics in Plasticulture applications – Fruits & Vegetables.
Successful trials with Modified PP(ICP) for Battery Containers – BLR Vendor – Additional Business Volume: 360 MTA
Timely redressal to customers in terms of technical assistance /Queries, submission of specific certificates as per customer requirements and Certificate Of Analysis (COA’s).


Crm Initiatives (Customer Relation Meet)
Successfully organized CRM with sector focus:
Karur Monofilament customers for Mosquito Nets – HDPE Grade
Promote Non-Woven in Karnataka – PP
Promote new RCP’S(Random co polymer)in Rigid Packaging /Newer applications in Flexibles


Objective of CRM’s was well achieved with good customer Response.
Pp / pe grade promotion/trial initiatives / product establishments with autocos – vendors fo oem’s (hyundai, ford
PE Grade establishment HDPE B56003/54GB012 at MATE (Mother son Automotive Technologies Engineering), Chennai for their AIR FLOW DUCT IN 4-Wheeler – Vendor for FORD. Business Pot:120 MTA
PE Grade Promotion/Establishment HD 54GB012 for Bus Passenger seats vendor –Ms. Arihant, Chennai for Delhi, Pune Transport Corporation. Business Pot : 200 MTA
PP Grade MI3530/B030MG Establishment at Ms. Premium Steerings, Chennai for Steering Wheels in 4 Wheelers – Vendor for Hyundai, Ford. Business Pot : 120 MTA
PP GradeC080MA Establishment at Ms. Sundaram Auto Components Ltd (SACL), Hosur for Seat Base Covers – OEM Vendor. Business Pot : 120-150MTA
PE Grade LLD OCTENE 035042 Promotion /Establishment for Diesel Fuel tanks - OEM’s :  L&T JOHNN DEERE,PUNE(Tractor Manufacturer) Business Pot : 250 MTA
Rigid packaging – grade / product establishment at vendors:
Promote RCP’s(Random Co Polymer)/High Flow ICP (Impact Co-Polymer),HP in Rigid Packaging

Appliances: 
PP High Flow Grade Establishment with Ms.Bright Auto Plast,Pondy(Vendor for Ms.Whirlpool)for (Part: Vegetable Tray)Business Pot: 100 MTA
FMCG’s: 
End- Product Trials/PP(RCP)Grade Establishment-SRM100NC/SRM250NC/AM650N
Ms. HUL Vendor(Arun Plastomolders) for cosmetics(Ponds etc) – Business Pot: 150MTA
Ms. Plasto metal  for house hold article
 Business Pot : 100 MTA
House-Hold/General Purpose:
Ms.Family Plastics & Thermo ware for House hold items  Business Pot : 350MTA
Ms. V.S.Plastics for sweets Containers
Business Pot : 200MTA
Ms. G.M.Pens International for Refills
Business Pot : 75MTA
Ms. Plastech Engineering for CD Cover

Shift Supervisor 
Jun 2000 - Dec 2000 
Company Name: Shripet Industries Ltd. 
Company Profile: A leading Manufacturer & Supplier of Pet containers, pet bottles, pesticides pet bottles.
Job Profile:
In-Charge of Workshop Operations /Production Activities – PET Bottles – ISBM Process – AOKI /HUSKY Machines-Brand –“Shripet”
Maximum Machine Utilization for achieving high production targets with control over product quality parameters.
Man-Power Utilization/ Handling/ Allocation.

Shift Supervisor 
Dec 1998 - Apr 2000
Company Name: Superfil Products Ltd.
Company Profile: A leading Exporter, Manufacturer & Supplier of Nylon mono filaments , pp mono filaments, pet monofilaments.
Job Profile: 
In-Charge of Workshop Operations /Production Activities – Pet/nylon/pbt/pp Monofilament Yarns/Bristles for fishing nets / Household brushes(both domestic /Export purpose)
Securing Maximum Capacity utilization of Machines for achieving higher targets.
Managing Product delivery within time with a stringent control over quality Parameters as per the Industry norms.
Man-Power Utilization / Handling/ Allocation.

 
Trainee / Supervisor 
Nov 1996 - Nov 1998 
Company Name: Thermoplastics India P Ltd.
Company  Profile: A leading manufacturer of Polyolefin Films in the south India with one of the largest capacities.
Job Profile: 
Handling Plant Installation /Commissioning.
Successful Implementation (Setting /Start Up) Of the Blown Film -2layer Co-Extruder M/C. – Ms.CRESPI
Developing Two-Layer LL/LD Films for Various Packaging Applications (Milk, Detergent, Pan masala / Gutka, Fertilizers, general Purpose.

Trainee
Mar 1996-Aug 1996 
Company Name: Ashok Plastics & Processors.
Company Profile: A leading Exporter, Manufacturer & Supplier of Polythene bags, hand bags, polythene bags
Job Profile: 
Learnt Practical knowledge/Hands on Experience in Blown film Extrusion and Flexo Graphic Printing.


Others –  Professional Training Programmes 
Successfully completed workshop and acquired Certificate on Dale Carnegie Course on “Effective communication through Human Relations”.
Successfully completed Training Course conducted by LRQA (Lloyd’s Register Quality Assurance) and acquired Certificate on “Quality Management Systems Internal Auditor Training Course”.
Participated in Training workshop on “Plasticulture (Plastics in Agriculture) at IPCL, Baroda – As part of PE Business Dev.
PlastIndia Exhibition, Delhi – Participated and was Reliance Stall In charge.
Rotational molding Seminar/International Conferences – Participated.
CRM’s on Promotion on PP Non-Woven fabrics / Promotion of Random PP Grades in Rigid Packaging – Successfully Conducted. 
Brochure development “New venture into multilayer films” for Ms.KlenePaks for PlastIndia Exhibition, GJ-2015.

A dynamic professional with 18 years of rich cross functional experience in handling the project operations encompassing product application development, process optimization, customer technical support services operations.
Skilled at operations of Blown Film, Monofilament lines and Specialist in Rotational Molding Process/ Product Application Development. 

Demonstrated excellence in:
Continually developing, managing and meliorating sophisticated customer support environment for creating a truly world class delivery center exceeding customer’s expectations.
Ensuring achievement of achieving technical support performance goals for the assigned products.
Handling routine check-ups and maintenance of on-demand and hosted applications.
Transitioning and managing tech support operations in a remote delivery environment.
An effective communicator with excellent relationship building & interpersonal skills. Possess a flexible & detail oriented attitude.

Future Goals

To work in r&d /technical in speciality plastics in one of top mnc.

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