• Gender: Male
• Age: 41
• Designation: Manager
• Highest Education Level: Post Graduate Diploma
• Current Gross Salary: INR  700000 /Annum
• Expected Gross Salary: INR  900000 /Annum
• Preferred Country: India
• Notice Period: 15  Days
• Preferred Location: Delhi Ncr
• Work Experience: 18.8 Year(s)

Education

P.G.P.M. (Operations & Marketing) From Great Lakes Institute of Management, Gurgaon in Year 2014 With 2.5/4

B.Com From D.A.V (PG) College, Dehradun in Year 2006 With 62%

12th From Patna Collegiate School in Year 2001 With 74%

10th From B.N. Collegiate School in Year 1999 With 64%

Skill Sets

Profile Summary:
 Identifying and developing profitable business for IT Staffing, IT Products and Services, and Digital Marketing in Delhi NCR and International Market. Business Development Manager for KPA Soft, Identifying and developing profitable business with key corporate clients. Proficient and diligent Team Lead and Executive with an experience of6 years and 10 months with IBM Global Process Services, worked with clients like Intuit QuickBooks, a financial software and United Airlines. Experience in CRM, People Soft Management, Training Delivery, Sales and Key Account Management.

Work Experience

Business Development Manager
Since Jan 2015 To Present
Company Profile:  IT support solutions in various IT verticals including Digital Marketing, Mobile apps, IT staffing.
Job Profile:
Identifying and developing profitable business for its client for its IT Services and Products.
Identifying the Delhi NCR’s Real Estate and Educational Institution and acquiring them for Digital Marketing, SEO, SEM, SMO, Mobile Application and Website Development Services. Involved meeting with Marketing Head, giving them presentation, sending proposals, negotiating on pricing and handling the team for meeting the deadlines of service delivery.

Business Development Manager
From June 2014 To Dec 2014
Company Profile: Software solution provider
Job Profile:
Identifying and developing profitable business with key Corporate and Consultancy firm and providing them with Freelance Corporate Trainers for Soft Skills, Leadership, V&A and other need full training. Identifying the client and pitching the Software Solutions required for their business growth which KPA Soft provides, like Cloud Services, Web Designing, Network Support Services.

Assistant Manager/Lead
From October 2010 To May 2013
Company Name: IBM, (Intuit)
Job Profile:
Led a team of Sales and Tech Support Executives, for Intuit, responsible for the day-to-day sales, attendance, C-Sat, AHT,call monitoring, client calling, etc. A part of training team, trained 4 batches of QuickBooks tech support executives on QuickBooks-Pro, Premier, Enterprise Solutions and CRM software, Seibel. Strategy formulation for creating the sales target for the month for executives keeping client expectation in mind. A part of sales team for the high end software of QuickBooks and responsible for meeting the sales target of the process. As product expert - engaged in providingtraining related to product, sales and software updates and updating the knowledge base article named “Inquira”. Worked on softwares like Siebel, Citrix, Avaya and SPSS.

CCS/Sr.CCS
From July 2006 To October 2010
Company Name: IBM, United Airlines
Job Profile:
A responsible specialist team member for United Airlines Domestic and International reservations department and customer relations. As a Sr. CCS, a mentor engaged in team building and counselling responsible for escalation calls and the day to day data like C-Sat, AHT, sales, attendance, daily briefing, etc.

Reward and Recognition:
Awarded “Rising Star” in 2008.
Awarded “Talent Sparks 2011” for being a consistent performer.
Won prizes for achieving sales target and maintaining NPS.


Positions of Responsibility:
Member, Alumni Committee in Great Lakes Optimally utilized the database available and social network to arrange meetings and forums with Alumni of Great Lakes, Chennai and Great Lakes, Gurgaon with students to understand the corporate requirements and changing trends.

Product Expert, for Intuit 
Actively involved in strategy formulation team for creating sales target for the process. Training delivery on software updates and regular sales strategy.

Empirical Research:
Empirical Research with e-commerce firm Shop Clues on “Factors affecting the Delivery Time & Cost in E commerce“. This will help the ecommerce (e-retail) players to understand the critical factors which hamper the customer experience and also provide recommendations to overcome these factors.

Extra-curricular Activities:
Beinganactive member of Social Service activity “Sahayata” in IBM, used tocreateeducational material andaudio clips for Captain ChandanLal School for the Blind, Gurgaon. Actively participated in sketching competition in school and college.

Future Goals

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