• Gender: Male
• Age: 44
• Designation: Business Manager
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Preferred Location: Mumbai
• Work Experience: 22.7 Year(s)

Education

Pursuing MBA in Operations From NMIMS, Mumbai.

B.E. From University of Mumbai, in 2002 with 50%

Skill Sets

SKILLS:
Business Development Interpersonal Skills
Customer Relationship Management Channel Partner Management
Analytical & Technical approach. Presentation & Communication Skills.
Complaint management Team Management
Process Improvement Resource Management
Customer Service & CRM Problem Resolution
Business Operations Distribution/order Fulfillment
Innovation

MS Office, Internet, CRM, Outlook Email.
SAP

Work Experience

Business Manager
Since May 2019 to March’2020
Company Profile: Offers innovative, scientifically-validated ingredients to address complex challenges for customers in the dietary supplement, food and beverage space
Job Profile:
Responsible to grow the sales of products and services in the assigned geographic territory through identifying opportunities early in the sales cycle to convert accounts and penetrate existing accounts to maximize the sales revenue for the Company.
Prospecting and developing new accounts and expanding business with the current accounts by visiting the customers regularly to evaluate customer’s needs and promote company’s products & services.
Act as the first point of contact for cases of escalation and Responsible for liaison between various customers and
internal stakeholders to understand any technical /quality, Regulatory, Business Operation challenges & work
proactively in collaboration with cross functional teams to resolve using CRM.
Analise the trends, identify opportunities for improving the accuracy of future sales forecasts & process sales forecast for all SKUs based on demand variability for annual budgets and long-range planning.
Conduct forecast review meetings fortnightly with SCM & Category manager teams to discuss & identify major forecast changes, Ensure Planning, scheduling and dispatching the materials based on the lead time & production
plan to support SCM to maintain best inventory levels.
Execute the demand forecasting process for new product in coordination with sales support, Regulatory, product management, R&D teams etc. to estimate the demand both pre and post launch to ensure timely launch of new products/line extensions.
Ensure adoption of CRM system and data integrity on CRM like Sales orders, Sending Quotations, proforma Invoice, Technical & Quality Specifications, product drawings and Sampling in coordination with team.
Payment follow ups & Coordinating with Finance Dept. for settling of payments / commission remittances and informing customer / Agent.
Coordinate technical support to determine client needs, respond to inquiries, and resolve problems in a timely fashion. Investigates product issues and ensures satisfactory resolution of customer complaints.
Active Participation in S&OP, Sales Budget & Sales Forecast presentations, financial activities, change control management process as a Reviewer.
Updating product knowledge to cross functional teams with support of technical, quality teams for effective customer interaction.
Visit domestic as well as international exhibitions like CPHI, IPHEX & other packaging related exhibitions

Assistant Manager-Technical Services & Business Planning Support.
Oct 2009 to May 2019
Company Profile: Leader in Pharma drug delivery, Personal & Home care, food & Bevereges & Injectables. Aptar’s innovative spray and lotion pumps, dispensing closures, metered dose inhalers, Dry powder inhalers, aerosol valves, Dermal lotion pumps, Eye Droppers and other dispensing accessories bring convenience and style to a wide range of products used by millions of people every day.
Job Profile:
Developing new business opportunities at prospective customers & existing customers by visiting regularly to
promote company’s services & products like Spray Mist Pumps, Applicators & Applicators Caps, Closures, flip
off seals, Rubber stoppers, Pre-filled Syringes components, Glass vials, PET Bottles, glass dropper, wads, etc.
Planning regular visits at manufacturing sites as well as at client to understand their commercial, technical needs and potential up-selling opportunities, any gaps in current supplies, ensuring technical feasibility of the project and all projects are delivered on-time within scope and within budget.
Conduct forecast review meetings fortnightly with supply planning & Category manager teams to discuss & identify major forecast changes, to review past forecasting performance & process the statistical forecast in collaboration with team to ensure timely forecasts are sent to management.
Provide pre-sales technical assistance to prospective customers like Medical & Drug delivery devices prototyping, manufacturing, functionality testing, Drug-closure & Drug Container compatibility in a GMP environment, packaging components recommendations for Regulated & ROW market, Ex-tractable/leach-able studies, etc.
Develops specific plans based on customer expected needs and market trend to ensure revenue growth, generate leads/enquiries for company’s products, services through various sources designed by the Company.
Monitoring the monthly Sales & in-depth analysis / generating MIS Reports like Sales v/s. Actual, Variance
Analysis, inventory liquidation plan and Debtors statement etc.to present management.
Responsible for Budgeting, market research on potential industrial applications, Participation in customer audits, creating a dynamic customer database about competition Analysis & timely feedback to regional and global teams.
Managing local distributor by monitoring, motivating and providing timely support to distributor and ensure profitable business through distributor channel.
Develop & establish business partners like CMOs, equipment vendor & other packaging component manufacturers to enhance competition and reduce dependency / single vendor situation.
Monitor and control all elements of customer service process, such as: offers and contracts, incl. their documentation, credit management, payment follow ups, solve open points in processing and logistics.
Escalating client complaints to the Quality department and follow up till complaint closure , ensuring registration of customer complaints in CRM & resolving upto customer’s satisfaction in coordination with QA & QC teams.
Conduct technical seminars / symposiums, road shows for customers, educate customers on product applications, Share industry insights with customers.
Attend and participate in trade-shows, Exhibitions, conferences and seminars, with presentations to customers / industry as needed.
Maintain and improve product knowledge of cross functional teams to continually update knowledge on the product, competitors and therapeutic area to get necessary support for business development.

Reliability Engineer (Reliability Systems).
May 2007 to Oct 2009.
Company Name : Skf India Ltd.
Company Profile : Leading global supplier of rolling bearing and seals. Along with a varied range of products it also offers extensive solutions and services in this area.
Job Profile:
Analyze machinery health problems though a variety of PDM technologies and recommend proper repair actions by means of comprehensive analysis reports.
Responsibilities for Preventive maintenance of glass line, SS, MS reactor, Centrifuges,. FD column, Boiler. Main. Of cooling tower, all types of pumps, all utilities like brine/chilling plant, VAM, and air compressor.
Responsible for carrying out preventive maintenance and planned maintenance of all HVAC Equipment's like Air Handling Units, Forced Draft Ventilation, Chiller as per the schedule.
Responsible for Preparation of Documents like:
Preventive maintenance SOPs (Standard Operating Procedure) for Engineering.
Preparation and Maintains of Preventive Maintenance Schedule and its checklist
To assist in making the Reports / Documentations and submit to MES department
Corrective & Preventive maintenance of Air Compressors, Cooling Tower, Boiler ID & FD Fans, BFW pumps, Centrifugal Pumps, Air handling unit, vacuum pump, boiler, Chilling Plant, DG sets, vertical pumps, Glass lined reactors, Agitators etc.
Preventive maintenance of pharmaceutical plant machineries like granulation, blender, rapid mixer granulator, compression machines, coating machines.
Train in-house testing engineers and other personnel in multiple PDM technologies for quality control purposes and new PDM Technicians.

Project Executive.
July 2002 to Apr 2007.
Company Name : Rotomech Automation Ltd.
Job Profile :
Analyze machinery health problems though a variety of PDM technologies and recommend proper repair actions by means of comprehensive analysis reports. Quote, sell and manage PDM programs and services to prospective and current Customers. Provide on-call predictive maintenance services and field balancing.
Day to day job planning and trouble shooting. Execute shutdowns job for keeping the critical equipment in good health and ensuring target equipment availability.
Corrective & Preventive maintenance of Various Utility Equipment Like Air Compressors, Air Dryer, Cooling Tower, Boiler ID & FD Fans, BFW pumps, boiler, Chilling Plant, DG sets, vertical pumps, blowers, Glass lined reactors, Agitators etc.
Monitor the maintenance contractor performance to ensure that the maintenance plans and standards are fully complied with responsibilities.
Prepare sales action plans and schedules.

Significant Accomplishments:
Implemented Proactive Reliability Services from the developmental phase in Prestigious Corporate Clients like M/s. ONGC, M/s.Ordnace factory, M/s Hindalco Industries Ltd. etc.
Best Execution award for Implementation of 24x7 Proactive Reliability Maintenance in M/s. ONGC Limited (Offshore platforms & Rigs in Mumbai high region)
Best Proactive Reliability Maintenance Execution excellence award for handling various customers in 2007/2008.

Training & Certification
SPIN Training: Using Personal Selling Skills to Promote Pharmacy Services Everyday encounters with patients offer valuable opportunities to build demand for pharmacy services and impart the value of pharmaceutical care
ISO 15378 : 2015 GMP Guidelines for the pharma primary packaging materials by SGS.
Workshop on personal Branding-
Master the Brand Called YOU – This personal Branding Workshop, is where participants discover their brand, create a personal brand positioning and with that understanding leverage their brand “YOU” which helped myself to grow personally and professionally.
Training on Safety such as Fire Fighting, First Aid, Sea Survival Course, Helicopter Underwater Escape training.