• Gender: Male
• Age: 45
• Designation: Manager
• Highest Education Level: Post Graduate Diploma
• Preferred Country: India
• Preferred Location: Production
• Work Experience: 18.5 Year(s)

Education

MBA/PGDM, Marketing in 2007
Post Diploma in Automobile engineering in 2000-2001 with 79% with Honors from
Nachimuthu polytechnic, Tamilnadu.
Diploma in Mechanical Engineering in 1998-2000 with 85% with Honors from Christ the King Institute of Technology, Tamilnadu.
HSC in 1996-1998 from Planigounder higher secondary school, Tamilnadu with 74%

Skill Sets

Anywhere

Work Experience

Deputy Manager - Service
May 08 to till date
Presently working with a leading company, providing products and services in the automotive industry to Indian and global customers, including Ashok Leyland, Daimler Chrysler, Fiat, Ford, General Motors, Honda, Hyundai, John Deere, Mahindra and Mahindra, Piaggio, Tata Motors, Toyota and VW. It has own capabilities in automotive interiors and plastics, Air Brake Actuation System ,PV suspension systems, engineering, mobility tracking solutions, tooling and supply chain management. It operates through offices in India, Germany, China, Japan and the US. The Company also has 15 joint ventures in partnership with leading companies from the global auto component industry.

Role and Responsibilities
Customer care
Take care of all the Field/OEM complaints throughout the (South India).
Visiting regularly to our O.E.M Area office and to their dealers to verify the current status and components failures highlighting the territory status to our Head Office to take corrective actions.
Conducting regular meeting at O.E.M Area office premises and discussing the product failure and updating the changes needed in the product for better efficiency submitting the decisions to the Head Office for verifications and approva
Service training Customer care
As per O.E.M request providing training to their Dealer Service engineers and STUs Engineers and Mechanics on the following;
Construction and working principles of our product in component wise.
Providing proper guidance to the trainees for trouble shooting..
Rendering Preventive Maintenance of Air brakes systems.
Dealer Development
Providing the dealer with design changes, Product development details. Changes in warranty terms and conditions in time. To update the changes with respect to the manufactures. To promote the product in the market efficiently.
Auditing the dealers premises (workshop) with respect to promotion of service in a specialized manner with out any constraint to the satisfaction of the customer in a short period. Auditing the special tools and gauges to promote the service in efficient manner.
Service support to promote after
Adapt vehicles and demonstrate benefits.
Develop Authorized Service Center and identify certified work shops.
End user trainings to State Transport,Garages,Fleet owners and Projects
Organize Van Campaigns and meet to STUs, VMDs and fleet operators.
Monitor effectiveness of training programmes.
Claim handling
Visit all VMD dealers in fixed frequency and certify the claims.
Visit ASCs and improve quality service to customers.
Reduce claims cost by giving training to VMD and ASC.
Data collection on reliability.
New Product Performance monitoring
Product performance feedback on new products
Special tools for new products.
Feedback on products modifications and improvement
Feedback on new product field performance
Resolving chronic complaints with customer
Interact with field and quality for chronic complaints and resolve
Attend customer complaints within 24 hours
Analyze the field complaints and give timely feedback report to HO

Oct 2006 to April 2008
WABCO-TVS (INDIA) LTD (Sundaram-Clayton ltd)
WABCO- TVS (India) ltd. supplying the Air brake components to TATA MOTORS, ASHOK LAYLAND, EICHER MOTORS, MAHINDRA & MAHINDRA.