• Gender: Female
• Age: 39
• Designation: Purchase & Sales Associate
• Highest Education Level: Graduate - Degree
• Preferred Location: Mumbai
• Work Experience: 16.5 Year(s)

Education

Bachelors of Science in Chemistry (BSc) from Mumbai University securing 1st class in the year 2007.

Skill Sets

Computer Skills:
MS-CIT, Power Point, Excel.

Professional Strengths And Skills :
Professional attitude towards assigned task.
Self motivated person by nature.
Strategy Planning
Team Management
Time Management
Quality Assurance
To achieve excellence in every assignment.
To obtain high level of excellence and accuracy in the growth oriented organization and to utilize myself as a resource for all kind of challenging jobs.
Complying with all the policies and procedures of the organizations.
Identifying improvement areas & suggesting measures to maximize customer satisfaction levels.
Providing training to the team members and giving them all the updates on regular basis.
Very familiar with Excel formulas such as H-lookup, V-lookup, concatenate, pivot tables etc.

Personal Strengths And Skills :
Hardworking and able to deal with different people.
Able to develop effective working relations with people, both internally and externally.
Achieving best possible re

Work Experience

Purchase & Sales Associate.
From (November 2019 to June 2020)
Company profile- leading Distributor, Supplier of ABB Motors , Kirloskar Electric Motors, ABB Motors from Mumbai.

Job profile-
Coordinate with the customers for their requirements of the equipment i.e Compressors & Motors and the spare required for the same.
Floating the received requisitions to company’s like Kirloskars & Kaesers to acquire quotation.
Comparing quote and negotiating for the best price with the vendors.
Sharing the best quote with the customers and finalizing the order.
Arranging engineers for the installation of the compressors and motors as per customer requirement.
Coordinating with the engineers for the attendance for the regular check on the equipment's and also provide AMC’s for the same.
Keep a record of the engineers visit along with the equipment history in the database for the periodic spare replacement.
Possess organizational skills, attention to detail, motivation and a natural ability to handle people, disputes and contract issues.
Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
Ensuring the adequacy of sales-related equipment or material.
Maintaining Customer Purchase Order and executing in time.
Preparing Invoice, Per-forma, etc.
Coordinating with accounts for generating Invoice against each purchase order.
Responding to complaints from customers and give after-sales support when requested.
Maintain MIS for management review.
Maintain CRM with clients.
Ensure the efficient running of a sales team.

Purchase & Inventory Associate.
From (August 2018 to October 2019)
Company profile- India's largest private sector shipping co. The company has two main businesses: Shipping and offshore.

Job profile-
Call logging and monitoring for asset request, access request and any other system related issues.
Perform tasks including answering calls, taking messages, aligning engineer’s, follow up on the same and closing the tickets.
To float the received requisitions from the vessels and internal and external departments to the vendors to acquire quotation.
Coordinate with vendors for price negotiation, delivery of material, payment terms & contracts.
Conduct vendor verification for new vendors.
To process the order and share the PO with the respective vendor.
Coordinate with vendor for material delivery and invoice processing.
Booking invoice and coordinating with the accounts team to release the payment.
Share the payee advice with the respective vendor to ensure the payment confirmation.
Prepare and develop relations shipping documentation with shipping agents.
Maintain inventory records for all the assets procured and consumed.
Maintain vendor contract files physical and in database.
Maintain records of the contractual employees and their attendance in files and in database.

AGS India PVT LTD.(Sep 2012 to July 2018)__________________________

1)Joined AGS India PVT LTD in September 2012 as an Executive for field service delivery and monitoring and later worked as an acting Team Lead. Also was promoted as Senior Executive in the October, 2015 for ICICI Escalations.

Primarily coordinating between custodians and vendors to arrange for attendance to fix ATM machines.
Handling first level escalations from customers and managing internal account managers.
Determining actual fault with the machine and coordinating with relevant teams to ensure machine is operational within the turnaround time (TAT)
Owner of the task – Monitoring and ensuring that all the tasks are completed as planned till the end.
Following up with CE and custodians to take regular updates of the jobs assigned.
Had been given a specific customer to focus on and ensure SLA targets were achieved.
Each and every ATM down call is associated with potential revenue loss if TAT is not achieved.
Primary responsibility includes escalations from customers and banks through calls and Emails.
Monitoring the day-to-day operations and maintaining the service levels as per SLA, which involves ATM operations and generation various reports from the switch as per Banks requirement.
Working on More than 24 Hrs down machines, SLM, FLM, Network and long pending issues.
Checking the transaction details using ESQ Software.
Troubleshooting various hardware and software issues of ATM with help of Engineers and Custodians.
To maintain a healthy relationship with the Bank Customers and within organization.
Handling day to day operational activities in the absence of operational managers.
Encouraging talents to work as an acting team lead and delegating tasks to groom performer.
Sharing the team outlook with management and keeping them appraised about ups and down within the team.
Grooming the team members for higher positions.
Generate MIS Report i.e. weekly performances, Shift roster report, Login Hours, Leaves etc.
Taking care of all the reports completes on time and sending them to the clients at EOD in absence of Operation Manager.
Used to provide feedback to the trainees and monitor them in case of non-performance.
Mentored and trained new hires on process overview, system overview and process training.

NCR Corporation (Nov 2007 to July 2011)
Joined NCR Corporation in November 2007 as a Customer Care Agent.
Handling internal & External Customer requests (Phone / Email / FAX / SSP).
Working in rotational shifts to cover business operations, call logging for US, Canada, Australia, NZ, and Puerto Rico, UK.
Handling First level escalations, coordinating with SC and Customers.
Providing floor support and working in rotational shifts round the clock.
Training new CCAs in initial period.
Have been recognized for continuous hard work – Received EOM for 4 months + Rewards and gifts on separate occasions.

Promoted as a Service Coordinator – SPA in July 2009.
Primarily coordinating between help-desk/end user and Ce’s to arrange for attendance to fix NCR and 3rd party machines.
Handling first level escalations from customers and managing internal account managers.
Monitoring CE’s performance, attendance times, ETA compliance, ETC
Handling 15-18 CE’s daily time management and assisting escalations managers to maintain over all SLA for each customer.
Managing each and every customer’s SLA targets was the main business objective. Each and every down call is associated with potential revenue loss if SLA is not achieved.
Trained in all other territories in Australia for Back up apart from Sydney and Melbourne.
Along with daily activities I also used to assist the team with floor support as and when required.
Have been recognized for continuous hard work and dedication – Received EOM for 2 months.

Promoted as a Logistics Coordinator for SPA and SEA in March 2011
Responsible for Handling Tickets Processing for SPA & SEA.
To Identify and take smart decisions to move parts in order to improve the SLAs.
Coordinate with the different areas including providers, notify and escalate properly.
Co-ordinate with SPA & SEA FSC to ensure Parts are being processed from & being delivered to the Right Location on the required time.
Co-ordinate & Proactively Follow up to be done with Toll/DHL by Phone/Mail for proper ETA & Part Shipment to the appropriate provided locations within the provided ETA.
Undergone Basic Overview Training on Part Sales, SPA & SEA BO Management.
Successfully Handling of India, SPA & SEA Operations in After hours/Weekends.
Update LIM Reports regularly on Daily Basis for SPA & SEA.
Readily helpful to work in any/extra shifts or as and when required to work if the work flow is high on any days.
Provided Training to other Team Members on SPA Ticket processing & Escalation Emails.
Actively helped team members for any process related issues.

Future Goals

Transition my enthusiasm, creativity and experience into a position where I can continue to provide strategic / tactical leadership and to strive for excellence with dedication, focus, proactive approach, positive attitude and passion.