• Gender: Male
• Age: 38
• Designation: Relationship Manager
• Highest Education Level: Masters - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 12.3 Year(s)

Education

MSc-1 (Botany) from Mumbai University in April, 2011.
BSc (Botany) from Mumbai University in April, 2010.
H. S. C from Mumbai Board in March, 2005.
S. S. C. from Maharashtra State Board in March, 2003.

Skill Sets

Computer Knowledge:
Basic Computer Knowledge
Internet Browsing

Skills:
Strong organization and analytical skills.
Supply chain co-ordination.
Excellent interpersonal skills, office Etiquette and phone manners.
Knowledge of Windows operating systems, MS-Word, MS-PowerPoint and Advance Excel
Sales & Quotation, Documentation, Customer services.
Back office Operations, sales Coordination & Marketing.

Strengths:
?Team player and a keen learner.
Holds an eye for an Improvement.

Work Experience

Relationship Manager
From Sep 2017 to Till date
Company profile- Trader & Importer of Agarbatti chemicals, Fine Fragrance & Perfumery chemicals, Food & flavor chemicals.

Job profile-
Dealing with chemical products which used in Agarbatti, Perfumes, Fragrances, Food & flavors etc.
Responsible for handling Inquiries of customer through Email, Whats App & calls.
Preparation of Quotation & sending to customers via emails & Whats App by checking all available stocks of chemicals.
Responsible to convert inquiries into Orders. If no orders then speak with customers & take feedback on daily basis & sending feedback to Procurement team to make changes in rates.
Responsible to generate Proforma invoice against orders.
Coordinating with Logistics & Dispatch team for delivery of material on time.
In case material rejected by customers on Odour profile, then logging complaint as a claim matter & resolving it with proper solution by sending return material process email. Collection of Rejection letter from customer.
Following up with customer for outstanding payments as per payment terms.
Sampling of chemical material to customers as per requirements. Once sample dispatched to customer responsible to take Evaluation report & try to convert it into orders. Maintaining all samples data in a proper file to track previous sample details of customers.
Responsible to prepare customer Sales Data to identify its total sales & discuss it with customer to increase sales.
Preparing daily report & sending to Director.
Attending various Exhibitions of Agarbatti, Fine fragrance & Flavors Industries to meet new customers & looking forward to new chemical products.

Customer Service Coordinator
From Nov 2012 to Aug 2017
Company profile- Manufacture & Customer services of Tata Swach Water Purifier.

Job profile-
Handling service of TATA SWACH water purifier business for Metro & Top Cities.
Handling supply chain operations.
Handling Service Franchisee for appropriate service all India.
Looks after for Service Franchisee stock status & Maintain inventory.
Looks after for Service bill claims of SF.
Co-ordinate with plants for the appropriate dispatches to distributors in various regions across India.
Follow-ups for dispatch of finished goods.
Coordinating with technicians to get the closure of the customer complaints on daily basis.
Preparing Ageing reports against the daily customer complaints closure.
Processing the Documents & Looking After Dispatches throughout India.
Co-ordination & follow-ups with Customers for outstanding payments & Couriers for tentative deliveries.
Coordinating with ASMs all India for the requirement of spares for their distributors & customer complaints pertaining to that region & any query.

Future Goals

To obtain a Challenging and responsible position, Where I Can Contribute to the Successful growth of the Organization using my skill and hard work.