• Gender: Male
• Age: 41
• Designation: Sales and Operations Manager
• Highest Education Level: Masters - Degree
• Preferred Location: Mumbai
• Work Experience: 18.6 Year(s)

Education

Perusing MBA from Narsee Monjee Institute of Management Studies from 2021 to 2023
Bachelors in Accountancy and Commerce from Mumbai University passed in the Year 2008
H.SC from Mumbai University passed in the Year 2002
S.S.C. from Mumbai University passed in the Year 2000

Skill Sets

COMPUTER AWARENESS
Microsoft Products: Windows / XP, MS office 2007 /2010.
Diploma in accounting software Tally 9.0

Work Experience

Sales and Operations Manager
From Jan 2017 to May 2021,
Company profile- Motor Trading Agency

Key Accountabilities
Strategy and Planning - Actively participate in the development of annual business plan, Financial, manpower budget and strategy in line with overall department plans and objectives. Develop action plan to control budgets and overhead costs to ensure revenue targets are met.

Business Development - Drive sales and increase margin turnover while minimizing the variable cost base in line with targets. Ensure the approved sales plan is cascaded to the team, set individual targets and key performance indicators to maximize sales and profit targets set for integrated retail and fleet. Supervise preparation of annual marketing plans, initiatives and campaigns. Build and manage distinct sales channels management processes aiming to ensure targeted return on investment.
Operations - Negotiate with principles for optimum pricing, discounts and marketing support to maximize profit potential. Review price positioning analysis, define and manage selling price structure for each segment.
Inventory - Develop efficient inventory planning and ordering system to optimize stock turn, return on capital and to ensure that adequate stock levels are maintained at all times.
Relationship Management - Establish and maintain effective business relationships with principal, key external parties and customers to facilitate business progress and growth. Attend sales and marketing meetings together to review marketing results, changes in the process, strategy, action plans and pricing.
Team Management - Conduct regular performance reviews, coach, counsel, provide support and necessary tools. Create and ensure implementation of training plans and programs enabling team to accomplish their tasks efficiently. Ensure hiring of required manpower to facilitate smooth operation and efficient achievement of targets.

Business Development Manager
From Nov2015 to Nov 2016
Company profile- sales training company in India with a team of expert trainers
Job profile-
Carrying out various activities for Business Development which includes SEO work, Google Ad words, SMS campaign, Mass E mailer to different companies, Newspaper ads etc.
Handling Business Development Executives for automotive training business.
Designing various training programs for different company as per their needs.
Launch of weekend programs for Individual sales and management training.
Arranging all printing and stationery for weekend and corporate customers.
Regular visits to new companies for fresh tie up as per their requirement.
Making Profit and loss account, Cash flow account for the company monthly and quarter wise.
Transferring all the leads to BDE and making proper follow up to ensure all the leads are answered professionally.
Sending weekly, monthly report to all the Directors of the company.
Making new policies, strategies, setting objectives for the staff of the company.
Planning different advertising and marketing campaigns for better quality leads.
Calling all the Individual customers to our office for personal meeting and understanding their training requirements so that accordingly pitch the right program for them.

Worked as a Sr. Sales Executive at Al Futtaim Group from May 2013 to Nov 2015, Doha, Qatar

Al-Futtaim Automotive has a large portfolio of auto companies covering the full spectrum of automotive solutions, for both private customers and commercial interests. Spanning more than 25 global vehicle brands, its automotive businesses are located across over 170 physical locations covering the entire automotive value chain.

Responsibilities
Products Sold - GAC and Proton brand for Qatar region
Allocated duties to other junior staff
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Assisted customer end to end by responding to customer inquiries and complaints.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instructed staff on how to handle difficult and complicated sales.
Enforced safety, health, and security rules.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Planned and prepared work schedules and keeps records of employees' work schedules and time cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

Worked as a Channel Marketing Manager at Kotak Mahindra Old mutual life Insurance LTD from Nov. 2009 to Jan 2012, Mumbai, India.
Responsibilities
BTL Activities –Have done various marketing activities in Mumbai to increase business volume through sales managers and also for recruitment of life advisors.
Different type of activity includes Society activity, mall activity, PUC, Drawing competition, and so many other activities.
Optimized and managed every aspect of a program in affiliate marketing and maintaining strong customer relationship.
Handle all levels of communication to generate business for the local branches.
Rewards & Recognition – To Drive R&R Programs & National / Local contests in the Branches in consultation and coordination with local sales leadership.
Advisor Engagement – To plan, organize & conduct various L.A meets in the Branches & drive national / local sales agenda.
Branch Support - Single point of contact for query resolution and HO contact point for all contest fulfillment & Loyalty site.
Local Schemes & Vendor Management –To help in Planning, Designing, Implementation & fulfillment of local schemes & vendor management at local level.
R&R Training Sessions – To Educate the Sales Managers & Life Advisors by giving regular training sessions for R&R in different training sessions.

Worked as a Business Development Manager at Bajaj Allianz Life Insurance Company Limited from April 2005 to Nov 2009, Mumbai, India.

Responsibilities
Handled a team of 10 Insurance sales officers who were on the payroll of Bajaj Allianz life Insurance.
Trained, motivated these Insurance sales officers to get the business from an open market.
Handled team and worked towards team Management for the best output in the industry.
Done various activities to generate database and business with a limited budget provided by the company for marketing activities.
Monitored the productivity of the team on daily, weekly and monthly basis.
Assist and support the team to generate business from their personal database also from open market by joint calls with them.
Worked on the website leads provided by the company to increase volume of the business.
Conduct morning meetings with an attitude to win.
Been responsible for HNI clients with portfolio above 25 lakhs and more.
Displayed clients various needs of money in different life stages like children education , retirement , children’s marriage , property , bank balance , car etc by doing financial planning as per the needs and the goal of the clients
Looked after sales and service as and when required by the clients by collecting renewal premiums cheques and also turned for new business from old clients.

Holds expertise at tapping new markets to expand the business and maintain relationship with existing and new customers for business development.
Effective communicator with focused customer service approach. Strong analytical, problem solving, administration & organizational abilities.