• Gender: Female
• Age: 34
• Designation: Sales Co-ordinator
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 12.6 Year(s)

Education

B.Sc.IT

Skill Sets

Skills:
Computer Knowledge : MS Office, Soft skills, Co-ordination skills, Coaching skills

Work Experience

Sales coordinator
From 1/2/18 Till 7/1/2020
Company profile- provides solutions for Lighting and Luminaires, EPC, IBMS, Power Transmission and Distribution, Illumination and Consumer Durables

job profile-
Worked as Sales coordinator in Luminaries department.
Handling inventory queries from the dealers and Sales team.
Process the orders received from the dealers and feed into the system.
Payment reminder and collection from dealers and releasing the account which were
locked due to non payment.
Co-ordinate between internal teams like Sales, Marketing, production, Supply chain,
Warehouses and Dealers.
Log complaints about faulty products
Co-ordinate with Warehouses and courier companies if required to fasten the process
of delivery.

Sales coordinator
From 14/12/15 Till 16/1/18
Company profile- The largest cloud-based EHR software in the U.S. Our EHR, telehealth,

job profile-
It's an IT company providing Electronic Medical Records to their customers.
Worked as Customer service representative.
Calling customers like private practices or Hospitals to conduct surveys.
Taking feedback from the customers about ticket raised recently and if it's was solved effectively by the technical team of ECW.
Taking feedback about their Senior Account manager who are responsible to guide them through each and every aspect of software they are using fo ECW.
Taking feedback about the training team who are responsible to train the new customer about using the software.

Company - Stream Global Company (Convergys) 2 Years From 10/7/13 Till 7/7)15
Worked for Time Warner cable , Chat process as Level 1 technical support associate.
Did Basic troubleshooting to resolve customers technical issue with Internet or Cable connection.
Handling multiple chats at a time with different customers and different issues.
Explanation of monthly bill and sharing the same with customer for future reference.
Arranging an appointment for Technical Engineering if required incase of major issues.
Upgrading or degrading the Cable or Internet packages as requested by customers.
Also assisted new batches on the floor for better performance and understanding the process.