• Gender: Female
• Age: 29
• Designation: Sales Coordinator
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 7 Year(s)

Education

Bachelor of commerce in Business management from Mumbai University, India, year 2014-2017

Skill Sets

A result-orientated, proactive professional with over 4 years of Strategic Planning Experience in the
customer service industry.
A reputation for building Productive and positive relationships with diverse customers resulting in
improved
Customer retention and loyalty. Proven ability to manage a high Service Management volume
workload in a calm and constructive manner with a solid record of Success in trouble shooting and
problem resolution.
Possess extensive Resource Management Background in aspects of Customer service, Sales,
Marketing and
Human Resource Marketing Coordination, experienced in administration, tendering, quality control,
key account management, driving efficiency improvement initiatives, contract negotiations, trouble
shooting and client

Work Experience

Sales coordinator
From (June 2020-December 2021)
Company profile- exporting various products all over the globe

Job profile-
Managing sales coordination for products like Transformer Oil, White Oil, Base oil, PJ and other
Specialty Oils.
• Creating Customer code and order execution in SAP by collecting various documents from sales and
accounts.
• Checking the customer’s credibility through the banks against the LC
• Preparing Sales quotation, Proforma Invoices, Sales Orders in SAP for Local, GCC and Export
customers.
• Coordinating with Customer, Finance Team on LC Terms, LDS, LC expiry and getting amendment as
required.
• Maintaining (GCC) Export documentation: Duty Exemption, (MOE) Ministry of Environment
Certificate, Saber, etc.
• Maintaining a checklist of different International countries pertaining to export documentation like
IDF-Kenya, Form M-Nigeria, FDI-Ghana and Ivory Coast, DPI-Senegal, etc.
• Coordinating with inspection agencies like SGS, Bureau Veritas, Contena, etc.
• Preparing and following shipping marks in English and Arabic based on countries' rules and
regulations.
• Coordinating and negotiating with the shipping line to get the best freight rates and updating
customers with the dispatch details like Vessel name & sailing schedule, BL, COO, COC, etc.
• Ensuring that Logistics meets the customer’s timely delivery schedule & custom documentation.
• Handling customer complaints regarding sales and after-sales service. Getting customer feedback.
• Follow up on pending quotations, inquiries from customers and sales team for pending orders.

Sales & Marketing Coordinator
From (January 2019- April 2020)
Company profile- best industrial oil manufacturer and reliable petroleum company

Job profile-
• Coordinate sales team by managing schedules, filing important documents and communicating
relevant information.
• Making sales calls via phone and generate leads.
• Handling the digital marketing and social media planning for the company
• Prepare sales related documents such as quotation, proposals, PI, Job cards and compliance Sheet
• Maintaining effective business relationship with customers, ensuring customer satisfaction.
• Facilitate the team’s activities to maximize their performance and in turn develop the company.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Assist in the preparation and organizing of promotional material or events.
• Handling events & exhibition on behalf of the management
• Brand building, campaigns & assisting in print media for the sale orders.

Mane India Pvt- Admin Associate (December 2017-December 2018) Mumbai
• Maintain electronic and paper records ensuring information is organized and easily accessible.
• Planning, developing and implementing effective marketing communication campaigns.
• Using the full marketing mix for the company’s marketing communications
• Writing copy for all marketing collateral, including brochures, letters, emails and websites.
• Understanding the product and customer profile and write thorough specs for each.
• Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting
where variances occur.
• Producing an accurate summary of total spend at the end of a marketing campaign.

Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are me

CBRE South Asia Pvt Ltd-Administrative Assistant (March 2017 -December
2017) Mumbai
• Complete handling of the lobby from customer relationship, client’s relation to security,
housekeeping and technical.
• To ensure complete safety of the building by making entries in VMS for visitors.
• Maintaining Grooming standards of security, housekeeping and technical personnel.
• Accountable for client comfort by up keeping of the lobby, elevators and the washrooms.
• Making excel sheets and reports related to lobby like Lobby checklist, Client Checklist, Event
checklist, Housekeeping checklist etc.

Jet Airways Private Limited –Cabin Crew Inflight (February 2015- February
2017) Mumbai
• Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for
the upcoming flight. Crew are also informed of flight details, the schedule, the number of infants
on board and if there are passengers with any special requirements, such as diabetic passengers or
passengers in wheelchairs.
• Carrying out pre-flight duties, including checking the safety equipment and security checks,
ensuring the aircraft is clean and tidy and that the information in the seat pockets is up to date and
that all meals, drinks and stock are on board.
• Welcoming passengers on board and directing them to their seats.
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is
securely stored away.
• Checking all seat belts and galleys are secure prior to take-off.
• Making announcements on behalf of the pilot and answering questions during the flight. - Serving
meals and refreshments.
• Selling duty-free goods and advising passengers of any allowance restrictions in force at their
destination.
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency
situations.
• Giving first aid where necessary.
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage
left in the overhead lockers and no stowaways or suspicious items on board.
• Completing paperwork, including writing a flight report.