• Gender: Female
• Age: 42
• Designation: Senior Associate
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: India
• Work Experience: 17.2 Year(s)

Education

Bachelor of Commerce (B.Com.) - Mumbai University (2004-2005)
Higher Secondary School Certificate (H.S.C.) - Maharashtra State Board (2001-2002)
Secondary School Certificate (S.S.C.) - Maharashtra State Board (1999-2000)

Skill Sets

MS Office 2000 (Word, Excel, PowerPoint)
Project Coordination
Customer Service & Client Relations
Technical Support & Troubleshooting
Billing Systems (SAP)
Data Management & Reporting
MS Office Suite (Excel, Word, PowerPoint)
Strong Communication & Interpersonal Skills

Work Experience

Role: Senior Associate
Duration: 10th Aug 2023 30th Nov 2023 (Contract)
Company Profile :- Business Process Management (Bpm) Company. Wns

Job Profile
Delivered Superior Customer Service By Addressing Customer Concerns And Resolving Issues Promptly For Uk Electricity Clients.
Handled Multiple Live Chats, Emails, And Billing Queries Using Sap And Agent Work Bench.
Ensured Compliance With Internal Protocols And Executive-level Reporting.
Updated And Maintained Various Databases, Ensuring Accurate And Up-to-date Records.
Managed Communication Through Company Systems Like Live Support And Task Assignments.

Role: Project Coordinator
Duration: 14th Oct 2021 20th May 2023
Company Profile :- View Range Of Products And Services Offered By Kgn Network Solutions

Job Profile :-
Assisted Staff, Managers, And Senior Officers With Day-to-day Coordination And Project Support.
Managed Client Communications And Followed Up On Project Progress.
Prepared And Delivered Detailed Reports Across Various Departments.
Coordinated Payroll And Personnel Databases In Collaboration With Hr.
Worked With The Accounting Department On Invoicing, Payments, And Receipts Tracking.


Role: Project Coordinator & Administrative Support
Duration: 6th Feb 2007 22nd Nov 2016
Company Profile :- Is An It Services, Consulting And Business Solutions Organization That Has Been Partnering With Many Of The World's Largest Businesses

Job Profile :-
Provided Assistance In Implementing New Projects And Managing Administrative Tasks.
Led Bpo Teams For Helpdesk Technology Within Financial Services, Offering Technical Support And Resolving Issues For Client Banks.
Managed Configuration And Version Control For Fns-cdc Using Pvcs And Maintained Traceability Matrices.
Provided Clear And Concise Incident Reports To Clients And Followed Up For Test Results And Report Closures.
Conducted Regular Calls With Onsite Coordinators To Update Processes And Ensure Smooth Communication.

Role: Customer Service Executive
Duration: 1 Year 9 Months
Company Profile :- Godrej Agrovet Limited

Job Profile :-
Managed Inbound And Outbound Calls, Providing Customers With Timely Information.
Responded To Customer Queries, Resolving Issues And Maintaining Service Reports.
Prepared Call Analysis And Maintained Records Of Complaints, Service Feedback, And Stock Details.

Future Goals

Seeking a dynamic and challenging role where I can leverage my expertise in project coordination, customer service, and administrative support while continuously learning and contributing to organizational growth. Eager to collaborate with teams and implement creative solutions that drive results.