• Gender: Female
• Age: 39
• Designation: Senior Engineer
• Highest Education Level: Diploma
• Preferred Country: India
• Notice Period: 30  Days
• Work Experience: 25.6 Year(s)

Education

Diploma In Mechanical Engineering From Lucknow Polytechnic Lucknow, BTEUP in 2006 with 74%

12th From Lucknow Public College, Lucknow U.P. State Board in 2003 with 66%

10th From Lucknow Public College, Lucknow U.P. State Board in 2001 with 57%

Skill Sets

14 years of experience in ‘after-sales Service Operations’ and ’spare sales promotion.
Closely worked with Indian & Foreign clients to resolve their issues, both on-site and off-site
Hands-on experience in defining, streamlining and implementing policies, processes and procedures
Managed teams for running successful service operations
Managed service functions to enhance operational efficiency
streamlined working Standards Operating System for enhanced Sales & Marketing activities
Proficient in mapping client’s requirements, designing custom solutions & troubleshooting problems
Mentored and trained staff to help achieve organisational objectives  

Work Experience

Senior Engineer
From - June 2006 to till date
Company profile - The woven plastics flexible packaging industry

Job Profile :
Co-ordination with design & Purchase department.
Recognize market requirement & in house development of spare parts
Visit customers along with sales engineer for technical support
Consult with vendors and arrange technical offers of their spare parts
Understand requirements & emails of overseas as well as domestic customers.

Senior Service Engineer
July 2006 to June 2006
Job Profile :
Responsible for Erection & Commissioning and Troubleshooting of heavy machinery for Plastic Extrusion, Multi-filament yarn, Looms & automatic cutting & sewing machinery.
Leading a team of 10-15 members for conducting erection and commissioning & Trouble shooting of plastic extrusion machinery.
Deciding the rating of utilities (like chiller, compressor, cooling tower, generator) required for the project
Verifying the warranty claim and providing product feedback to company, and support to modify the product design
Customer training & handling to ensure trouble free and smooth after sales service.
Revenue generation by spare and service sale.
Training the service engineers on new developments and help counter all technical field problems.
Develop the activity of the Customer Service in conjunction with GM service / GM Marketing.
To identify the root cause of the technical problem, analyses and offer a comprehensive solution to our machines.
Contribute in development by comparing our Vs Competitors machines
To conduct complete plant audits of all machines and provide recommendations accordingly.
Attend service calls (like Breakdown, Preventive maintenance calls).
Co-ordination with design and purchase for retro-fitments and obsolete parts
Demo and trials of newly develop machines/models
Regular reporting about CS business as well as market conditions to Head of Customer support.
Ensure that all the service engineers are motivated and maintaining high morals in their daily work.

Highlights:
Played a key role in reducing the breakdowns / downtime by 60%  through effective maintenance
Successfully carried out plant expansion / modification / up gradation projects
Hold the merit of escalating 40% in OEE through effective maintenance

CAD Engineer Trainee at M/s PTC
Company Name : Precision Tools and Casting) Industries LTD,
April 2006 to July 2006
Job Profile :
Preparation of CAD Drawing of Heavy Flanges
Check the Flanges as per Drawing

Having vast experience of Overseas Customers having more than hundred foreign visits.
Executed turnkey projects of Plastic packaging Machinery (Woven Sack Industries) within given time frame in hundreds of sites at various countries of Europe, South East Asia, Russia, Gulf, Africa, South Africa since 2009.

Knowledge Purview
Oracle, SAP
Knowledge of Plastic Extrusion Machinery/Technology
Knowledge of Spinning Machine
Knowledge of Looms
Automatic Bag Cutting Machinery
Knowledge of after sale service management.

Academic Projects
Title: Project Report & Costing – Table Manufacturing
Description: Researched & Calculated costing for a start-up of manufacturing Study Table

Title: Mechanical Automation - Automatic Water Saving Machine
Description: This instrument was used to prevent the over-flow of water from the tank and provide automatic start of pump at empty condition. It was first mechanical type instrument which could perform such type work.

Extramural Engagements
Took part in various cultural activities in the college
Achieved N.C.C. “B” certificate.

Future Goals

Growth