• Gender: Male
• Age: 53
• Designation: Senior Executive
• Highest Education Level: Diploma
• Current Gross Salary: INR  610000 /Annum
• Expected Gross Salary: INR  750000 /Annum
• Preferred Country: India
• Notice Period: 42  Days
• Preferred Location: Bangalore, Hubli.
• Work Experience: 31.3 Year(s)

Education

Diploma in Electrical Engg., passed in June 1992 from Rural Polytechnic, Hamsabhavi, Dharwad, affiliated to Board of Technical Institute, Bangalore.

Skill Sets

Maintenance & Service - Electrical

Work Experience

Senior Executive - Customer Care.
Since 1994 to till date.
Presently working with a leading company involved in Machine tool manufacturing as well as trading company with a turnover of around 200 crores. Manufacturing of CNC EDMs, WIRE CUT EDMs, INJECTION MOULDING MACHINES and also they are in to business of trading foreign machines like CNC TURNING CENTERS, CNC MACHINING CENTERS, CNC VERTICAL LATHES, CNC TURRET PUNCH PRESSES, HYDRAULIC PRESSES, PRESSURE DIE CASTING MACHINES ETC.
Responsibility:
Currently holding responsibility of Servicing activity in branch and heading servicing team to meet customer delight. Reporting to Branch manager and Divisional Manager at Head office. Leading the team towards achieving Service Targets and Goal set. Involvement in Quality Improvement Programme Committee, for improvement in Quality of Products.
Job Profile:
Planing of Service engineers.
Installation and customer training.
Attending day to day breakdowns in Field, hand on experience in Electriacal, Mechanical as well as hydraulic problems on CNC Injection Moulding machines.
Having knowledge in PLC based electrical circuits, hydraulics & mehanical aspects, involvement in manufacturer development activities.
Preparing Quotations and follow up for the orders & billing.
Monitoring Engineers activity thru system called CRM & monthly reports.
Regular meeting with customers for their expectations and 360 feedback.
Preparation of Monthly reports on Technical and billing aspects.
Communication and follow up with Head Office.

Trainee Electrical Engineer (Production)
Since 1993 to 1994
Worked with Electronica Plastic Machines Pvt. Ltd.
Company Profile:
Electronica Plastic Machines Pvt. Ltd. is a sister company of Electronica machine Tools Ltd. involved in manufacturing of PLC based Plastic Injection Moulding Machines.
Job Profile:
Worked in Electrical Production and Machine testing departments.

ADDITIONAL TRAINING CERTIFICATE:
Training on Hydraulic principle, Maintenance and Operations.
Company Name: Yuken India Ltd., Bangalore
Duration: One week.

Training on Business growth through service.
Company Name: Mercuri Goldmann (India) Pvt. Ltd.
Duration: 3 days.

Training on Injection Moulding Machines at China plant.
Company Name: Haitian Machinery Co., Ltd., China.
Duration: One week.

Training on Injection Moulding Machine at China plant.
Company Name: Hangzhou Tederic Machinary Co., Ltd., China
Duration: One week.

Future Goals

Senior management level and better salary.