• Gender: Female
• Age: 37
• Designation: Senior Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  18000 /Annum
• Expected Gross Salary: INR  25000 /Annum
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: New Delhi
• Work Experience: 13.9 Year(s)

Education

BA, From University of Rajesthan in 2009 With 50%

Skill Sets

Skilled in undertaking activities related to customer service and recruitment
An effective communicator with good analytical, interpersonal, planning and problem solving skills 

Work Experience

Product Incharge
Since Jul 2015
Company Profile: Additive Manufacturing
Job Profile: 
Leading Sales Team and mentoring new team members
Responsible for maintaining MIS and making daily sales reports on daily basis
Collaborating with all branches
Maintaining cordial relationship with clients and ensuring quality & service norms to achieve customer satisfaction
Leading, mentoring & monitoring the performance of team members to ensure efficiency in operations
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members 
Monitoring delivery of high-quality customer experience, elevating customer satisfaction while adhering to the SLAs & work processes and thus managing cost-effective operations

Team Leader
Mar 2013 to Jul 2015
Company Profile: Providing Post Paid connections

Operation Executive
2011 to 2013 
Company Name: Onicra Credit Rating Agency Pvt. Ltd

Profile Summary:
A competent professional with over 4 years of experience in
Operations Management
MIS Reporting
Customer Service
Coaching & Mentoring
Liaison & Coordination
Team Management
Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters
Demonstrated abilities in analyzing issues and resolving the customer issues 
Adept in implementing strategies for achieving annual business goals for the division & managing 

Future Goals

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