Ref. No. : CA - 10416 - (Marketing Sales Service - Plastics Products – with 26.8 years in Plastic Industry)

Education

BS In Major Of Business Administration from Universidad Tecnológica De México in 1986-1989.
Spanish Native Language
English Fluently
French (DELF B1)
Foreing Trade Diploma (Currently taken)

Skill Sets

Customer Service
Sales Administration
Excellent Communication skills
Team work
Responsible
Loyalty

Work Experience

Customer Service Representative
Since Sept. 2009
Company Profile: Producer of master batch for plastic industry.
Job Profile:
Main Activities:
Working with customers by telephonic assistance.
Working with sales team for preparing the monthly forecast.
Processing order into the system. ERP.
Monthly Planning requirements for Mexico location.
Coordination of paper work exportations; since contact the Custom Agent, carriers and warehouse.
Working with other groups of the organization, such as planning, logistics to ensure the delivery of products to final customers.
Invoicing and collecting.
Coordination of logistics, inventories and warehouse

Customer Service Supervisor
Jan. 2009 - Aug. 2009
Company Profile: Producer of paper cones for Textile industry
Job Profile:
Main Activities:
Supervision of one Customer Service Rep.
Coordination of the activities of the Customer Service Area.
Coordination of paper cones export since contact the Custom Agent to prepare the paperwork for shipping.
Telephonic assistance to customers.
Entering orders and following up thru the manufacturing process and delivery to the customers.

Customer Service Supervisor
Mar. 2008 - Sept. 2008
Federal Mogul
Company Profile: Producer of parts for automobile industry
Job Profile:
Main activities:
Creation of a new Customer Service procedure.
Supervision of four Customer Service Reps.
Coordination of the activities of the Customer Service Team
Telephonic assistance to customers from USA and Canada.
Operating and working with releases and electronic data systems for automobile industry.
Generation of weekly and monthly Customer Service Index statistics.
Entering orders and following up thru the manufacturing process and delivery to the customers.

CANADA Practicing and updating English and French languages (Jun 07- Nov 07)

Customer Service Supervisor
Jan. 2004 - April 2007
Pliant De Mexico
Company Profile:
Pliant Corporation-Polyethylene manufacturer and Converter, with plants in USA, Germany and Autralia.
Job Profile:
Main activities:
Participate in the creation of a new Customer Service Area.
Supervision of two Customer Service Reps.
Coordination of the activities of the Customer Service Team.
Generation of weekly and monthly Customer Service Index statistics.
Interacting with managers, directors and Vice-president from Mexico, USA and Central America in different operational areas.
Managing accounts like Procter and Gamble Canada and Mexico, Unilever, Kimberly Clark CostaRica, Nestle Mexico, Productos Internacionales Mabe, Kraft Foods, Pepsico, Cadbury.
Entering orders and following up thru the manufacturing process and delivery to the customers.
Continuous verbal and written communication with customers.

Account Executive
Oct. 2001 - Dec. 2003
Job Profile:
Main Customers: Frigorizados La Huerta, Maizoro, Unilever, Kraft Foods (Nabisco), Gamesa (Quaker),Malta Cleyton and Rubber Industry.
Being in contact with customers personally in order to:
Generate quotations and pricing negotiations.
Obtained information of prices and new products of the food Market.
Obtained information of our competitor’s best practices.
Worked in new technical developments.
Assisted the customers in every matter of quality issues.
Determined the annual sales forecast.
Looked for new projects and new customers.
Customer assistance by phone, following up their orders and shipments.
Follow up new products and developments interacting with marketing, technical, and production areas; printing authorizations in plant.
Achievements:
100% achievement of the annual sales Plan.
Brought Malta Cleyton as a new customer for Pliant Mexico
Duplicate La Huerta bag consumption. It had grown a 100% more.
I have kept the 100% of share of Gamesa-Quaker, and Unilever.

Customer Service Representative
Oct. 1992 - Sept. 2001
Job Profile:
Assisted customers, receiving their purchasing orders, entering them in the system, following up during it production and notifying the customers about the shipments.
Initiated fulfillment statistics to identify customer satisfaction.
Generated sales statistics and reports to determine the growing of each customer and the behavior of the market.

Commercial and sales Director Assistant
July 1991 - July 1992
NUEVA Compañía La Marina (Textile manufacturer)
Job Profile:
Assisted customers, following up on purchasing orders, shipments and deliveries.
Follow up new products and developments interacting with the plant.
Generated Sales reports and statistics to see the performance of the company including its branches.
Coordination of the company branches around the country, by sending them the products they need to sell according to their customers, following up their new products and developments.
Checked their invoicing and reviewing their sales.
Coordination of the salesmen's appointments, schedules and customers.

Administrative Manager
July 1990 - July 1991
GEO Ingenieria Dinamica (Engineering and Building company)
Job Profile:
Managed contracts with customers since they were signed, invoiced and the money collection after the building process.
Reorganized the contracts and everything related to the relation with the customers, entering the documents on due time to get the payment without any delay.
Assisted customers and follow up new bussiness.
Personnel Supervisor by checking their performance, activities and assistance.
Initiated an assistant program making the employees follow their schedules reducing overtime.

Future Goals

To participate in an International Company to develop and apply all my experience in the plastic industry taking advantage of the languages.

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