• Gender: Male
• Age: 49
• Designation: Senior Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  227000 /Annum
• Preferred Country: India
• Preferred Location: Anywhere
• Work Experience: 25.5 Year(s)

Education

Degree in B.Com from Delhi University

COMPUTER SKILS
Six months crash course in computers with Datapro

Work Experience

Senior Executive - Quality
April 2002 to till date
Presently working with a leading company - a major player in Financial Services, Banking, Information Technology, offers high quality, cost effective, end-to-end solutions or breadth of experience across multiple technology platforms and verticals to enhance the business of its customers worldwide.

Duties and Responsibilities:
Handling a Team of 15-20 Executives Since One Year for a Leading DSL service provider in United States.
Calibration of calls and orders worked by an agent on a daily basis
Giving feedbacks and coaching opportunities on a daily and weekly basis
Handle Quality Induction for the new recruits and also train them on the process improvements
Measure the agent’s performance and give inputs to training team to conduct refresher training to enhance and improve agent’s performance.
Generate weekly reports and interact with the Team Leads to fill in the knowledge gaps.
Act as a mentor to the team members and guide them for enhanced performance and value addition.

Customer Care Executive
May 2000 to March 2002
Worked with COBURG INDIA, Bangalore
Coburg India is an authorized dealer for Wilden Air-Operated Pumps and Air Compressors, Catering to Productions units and Plastic moulding machinery manufacturers.

Duties and Responsibilities:
Identifying new customers and Applications to increase sales
Coordinating with sales coordinators for timely execution of orders
Handle customer Queries and generate monthly reports
Providing after sales Customer service to the existing customers

Territory Service Representative
September 1998 to April 2000
Worked with BLUDART EXPRESS, Bangalore

Bluedart is South Asia`s leading integrated air express carrier and premium logistics-services provider. They have the most extensive domestic network covering over 13,700 locations, and service more than 220 countries and territories worldwide the premiere global brand name in express distribution services.

Duties and Responsibilities:
Coordinating the pick and delivery of Shipments on time
Handling Invoices and payments.
Was actively involved in operations and timely dispatch of load to the HUB.

Future Goals

I wish to work in an organization that will provide me an opportunity to utilize my knowledge base to the fullest and at the same time aid me in developing it. I have chosen to pursue a career in Customer Service for it will address the capabilities that I posses and have enhanced through my experience. My Six years of work experience has given me a chance to interact and provide quality customer service.