• Gender: Female
• Age: 38
• Designation: Senior Sales Executive
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 9.5 Year(s)

Education

Graduate (B.com).

Skill Sets

Office Skills :-
Data management
Excellent multi-tasking ability
Strong client relations
Quick learner
Works well in tough situation

Work Experience

Senior Sales Executive cum Back office Executive
From 25th November 2019 to till date
Company profile- one of the leading businesses in the Chain Pulley Block Manufacturers.

Job profile-
To Check the Orders on various Social Network i.e. Mails, Whats up, and Voice calls.
Checking and update the stock in a daily basis.
Handle the processing of all orders with accuracy and timeliness
Making Per-forma Invoice as and when required and mail to the concern parties.
Coordinate sales team by managing deliveries and communicating relevant information
Co-ordinate with the customers and dispatch team for daily executed orders.
Co- ordinate with the Transporter for dispatch the material to correct consignee parties.
Respond to complaints from customers and give after-sales support when requested
Inform clients of unforeseen delays or problems
Store and sort financial and non-financial data in excel format and present reports
Tracking and checking daily attendance of all the staff. (Physical and digital)
Generate the attendance report and forwarded to the Owners and Acc. Dep.
To check the Housekeeping and other all Back Office work in a Daily Basis.
Responsible for all filling & Data entry works.
Responsible for all mails, massages.

Front office cum back office executive
From 25th June 2019 to 24th November 2019

Job profile-
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome all the patients and Guests.
Accept all letters and packages, and distribute them to their appropriate departments.
Attend and transfer all the Incoming calls.
Tracking and checking daily attendance of all the staff. (Physical and digital)
Review Front office log book and Patient feedback forms on a daily basis.
Co-ordinate with the Hearing Aid repairing centers to check all the repair and dispatch status of machines.
Co-ordinate with field executives of their daily visits and executed accordingly.
Generating daily all centers cash and card collection entries and report to the owners directly.
Making delivery, repair challan and GST bills for the Patient.
Responsible for all filling & Data entry works.
Responsible for all mails, massages.
Perform other back office duties as requested by the Owners and management.

Avantek India Pvt Ltd,Girgaon Charni Road.
Working with Avantek India Pvt Ltd. As a Senior Front Office cum back
Office Executive from 16th October 2018 to 24th June 2019.
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome Guests
Accept all letters and packages, and distribute them to their appropriate departments.
Attend and transfer all the Incoming calls.
Checking daily attendance of all the staff. (Physical and digital)
Monitor office supplies and place orders when necessary.
Evaluate the job performance of front office staff & fills their appraisals.
Review Front office log book and Guest feedback forms on a daily basis.
Co-ordinate with the company’s vendors and other related business firm.
Organize, store and print company documents as needed.
To check Agreement details and to be signed by party and authorized person of our office and send for registration.
To prepare possession file and handover it to our purchaser.
Responsible for filling & Data entry works.
Responsible for mails and Correspondence.
Make travel arrangements for the Owners when required.

Recruitment and Selection:-
Selection of employees via job portals and arranging of interviews &
completion of selection process.
Issuing letters to the applicants who completed their interviews as and
when required.

Mapro Ventures Pvt.Ltd
Worked with Mapro Ventures Ltd as a Back office Coordinator from
June 2014 to 30th May 2016.
Recommend and provide advice on a wide variety of products and services.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Took corrective action in the case of accidents and delays to minimize extra expenses.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Received and processed customer payments.
Scheduled employees according to customer levels.
Increased customer loyalty and retention.
Resolved service issues in timely manner.
Performed store opening, closing and shift change actions.
Collection of cheques and keeping track of the same.
Logistics Route Planning, Mapping Vehicle movement.

LALIT ENTERPRISES (Collaboration of Idea cellular pvt.ltd)
Worked as in verification department for 1 year.
Verification called to postpaid connection users and activated their connection accordingly
Timely dispatch and generating the documents of the customers.
Created reports and presentations.
Online changes to be done on same day with the help on H.O if required.
Reporting to H.O on daily basic with customers data
Solving customers issues regarding their ongoing connection.