• Gender: Female
• Age: 38
• Designation: Service Co-Ordinator
• Highest Education Level: Post Graduate Diploma
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 12.8 Year(s)

Education

PGDM from Welingkar Institute, Marketing Management (MBA) Correspondence in 2014
B.A. from Patkar College, Goregaon, Mumbai University in 2009

Skill Sets

It Skills
SAP , Ms Excel ,Word, , Access & Power Point,

Work Experience

Service Co-Ordinator
From Jan 2016 till date
Company profile- We develop, produce, sell and serve our customers with high quality and high reliability machines for pumping, distributing and placing concrete

Job profile-
Purpose and Objectives Handling post sales service-related issues by coordinating with service engineers to provide solutions for the
queries by our customers. Centralized data maintaining related to APS activity in the specific territory.
Major Tasks and Duties Active role in implementing the company strategy and developing customer care initiatives. To handle customer support activities. To resolve all customer queries relating to pricing, quotations, order placement contracts & service
agreements efficiently and in a professional manner. Coordinating between branches and departments. Customer Relationship Managements. Logging daily activities of service engineers by providing service appointments. MIS reporting and CRM Opening and closing of Sany cases through SAP. Compilation and submission of compiled details by RSM/GOA as and when required. Creation of Parts quotation and billings through SAP and sales force.

Vendor Management & Logistics
Handling overall forecasting, budgeting the departmental expense for facility management services like travel,
transport, telecom & stationary, housekeeping etc.
Monitoring of the budget and identifying variance between actual & budgeted financials.
Providing reports and analytical information support to management team to improve business efficiency.
Preparing & maintaining records of all new request activation & deactivation of SIM card / Data Card.
Prepares and circulate weekly and monthly various reports to management team like payment tracker /
Budget and expense reports / Stock reports / Travel MIS etc.
Procurement of corporate gift items for clients /crockery/cutlery, tea/ Coffee product , housekeeping
material for all corporate offices as per current requirement on best rate with all necessary approval.
Responsible for processing end to end Company car scheme new enrollment cases, RTO related issue, Car
Valuation & Car Transfer cases as per company policy within TAT. Checking online market value of car while
processing new cases & take HOD approval to process the same.

Executive-Business Development
From Feb 2015 - Oct 2015
Company profile- provides entertainment services

Job profile-
Mobile VAS CRBT Product Marketing across Platforms Create and Manage Campaigns on various Social Media Networks and ensure maximum optimization of all campaigns. Communication daily with Telecom and Platform partners based on promotions. Promotion Planning and Execution of CRBT contest. Idea with the Content Team regarding promotion based on relevant categories. Create MIS Reports on monthly basis. Co-ordinate with Circle VAS Managers and ensures timely delivery of content. Interaction with the content ingestion team for timely content ingestion on server. Branding of on social media like - Email marketing, Face book, Google+, YouTube/Jukebox, Twitter.

Bharti Airtel Ltd - Mar 2012 - Jul 2014 Mumbai
VAS Co-Ordinator Scheduling U&R Scripts for promotion on daily basis. MIS Reporting Weekly, Monthly Handling Customer VAS Complaint and queries from ARC, Retailers, Distributors. Extensive experience in leading analysing, maintaining & provisioning VAS Reports. Reports for HT Subscriber / VAS REVENUE / OBD / USSD / Subscriber Balance Wise Report for MM&G Circle Handling All VAS (Data, Voice, SMS, 3G, WAP) Reports for MM&G. Preparing USSD (Unstructured Supplementary Service Data) Making Scripts for VAS Product Promotions. Preparing OBD bases for Vas promotion for MM&G Circle. Handling Vas Vendors Billing process. Changing promotion slot for Balance check & EOCN (End of Call Notification) Co-ordination with Departments like Billing, Call Center, Sales, Admin, Commercial. Training to all new joiners for system and process. Testing the VAS related products before launching.

Hungama Digital Media Entertainment Pvt.Ltd - Aug 2009 Jul 2011 Mumbai
Sr.Executive -
Wap Link Designer Planning & promotion for WAP Links & Managing WAP push capacity for Vodafone and Docomo operator. Creating WAP links Vodafone and Docomo operator with required content Uploading Content i.e. Caller Ring Back Tones (CRBT) on their related Platforms. To prepare the list of contents to go live on priority. CRBT Content Uploading and maintaining proper Records of the Deliveries. Maintaining proper records of content delivered to client. Quality Checking for Edited Songs, Clips with Clients like Vodafone, IDEA & Tata Docomo