• Gender: Male
• Age: 39
• Designation: Support Executive
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Preferred Location: Mumbai
• Work Experience: 13 Year(s)

Education

Bachelors of Commerce

Skill Sets

Operating System:
Windows XP, Windows 7 & Windows 8
Features used: SQL
I have a good hands-on experience of using tools/commands on SQL Developer.
Installed Java versions 6,7,8 to run POS & oracle application.
Installed Oracle Forms 6i setup to run scanning report for end users.
Monitoring system related issues such as to check connectivity, internet not working in festive season through any desk.
I have good Knowledge of MS- Office specially MS Excel & MS office for documentation purpose.

Work Experience

Support Executive
From OCT 2013 to 06th June 2020
Company profile - Original is is coveted for its promise of innovative jewellery designs, exemplary quality , craftsmanship and trust that spans

Job profile -
Actively involved in supporting with Oracle E-Business suit application in consisted responsibility like Inventory
Module for Stock transfer process to open Shipping network from one location to another with approval authority.
Provided technical support to end users to install oracle & POS URL as well as to update host file.
Actively involved in testing of new forms & reports in POS for showroom & Franchisee users in POS Clone.
Active support to the showroom users towards training and troubleshooting in the Front-end application i.e. Point of Sale.
To Verify the Discount process approval from or Retail Head through email
To Verify approval process from retail auditors to delete Sales & Purchase bills, Cash related transactions in various mode such as Advance, KP, Gift card.
Using SQL developer to Update Customer master transactions with approval from Retail Head.
Using SQL developer with select & Inner Join statement to generate Duplicate old bills from system.
Provided support to external auditors for audit related queries in POS.
Provided Late Night POS support to showroom & Franchisee users in festive season as well as month end & year end.
Creation of new POS Login users & assigning responsibilities to showroom, Franchisee & department users with approval authority.
Activate New Employee id’s in the Oracle HR foundation & oracle CRM for the purpose of incentives to the retail
sales team.
Provided Step by step process of POS documentation for new showroom & Franchisee.

Support Executive
From Aug 2010 to Oct 2013
Company profile - IT Software and Services Company

Job profile -
Provided Support for Ward Users on Super Aqua Software
Prepared Time sheet & Maintained CSR from Respective HOD
Training given in ward users on new implementation in Software.
System Monitoring and Support.