• Gender: Male
• Age: 1
• Designation: Assistant Manager - Admin, Receptionist & PA
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: India
• Work Experience: 3.4 Year(s)

Education

Bachelor of Commerce (B.Com) BJPC Mumbai - 2018 2019
Higher Secondary Education (12th Grade) St. Agnes Mumbai 2016 2018

Skill Sets

Customer Service & Support
Team Building & Leadership
Administrative Operations
Vendor Management
Data Entry & Reporting
Communication (Verbal & Written)
Complaint Resolution
Scheduling & Appointment Management
Travel & Event Coordination
Inventory & Office Supplies Management
Soft Skills: Time Management, Problem-Solving
Microsoft Excel (Proficient)
Office Management Tools (Document Management, Calendar & Email Scheduling)
Data Handling & Reporting
Strong interpersonal skills with the ability to work in high-pressure environments.
Excellent organizational skills with a keen attention to detail.
Proven track record in improving customer satisfaction and operational efficiency.

Work Experience

Assistant Manager - Admin, Receptionist & Pa
From :- Feb 2023 Mar 2024
Company Profile :- Manufacturers And Exporters Of White / Mineral Oils, Light & Heavy Liquid Paraffin

Job Profile :-
Managed Front Desk Operations, Greeting Visitors, And Handling Check-ins.
Coordinated And Managed Internal And External Calls, Including Vendor Management And Payment Processing.
Scheduled Meetings, Appointments, And Travel (Both Domestic And International).
Handled Administrative Tasks Such As Email Management, Document Filing, And Report Preparation.
Managed Service And Maintenance Of Office Premises, Including Coordinating With Vendors For Repairs And Services (Electrician, Plumber, Etc.).
Oversaw Inventory Management And Office Supply Purchases, Ensuring Adherence To Budget Constraints.
Facilitated Meetings (Online And Offline) And Followed Up On Work-related Activities.

Customer Service Officer
From :- Apr 2022 Feb 2023
Company Profile :- Airline Ticket Agency

Job Profile :-
Led Shift Operations And Coordinated Customer Service Activities.
Assisted Passengers With Inquiries, Bookings, And General Support.
Managed Staff Rosters, Ensuring Optimal Coverage For Each Shift.
Handled Feedback Collection And Ensured Customer Satisfaction.
Acted As A Point Of Contact For Escalated Customer Concerns And Resolutions.

Front Desk Receptionist / Guest Service Operations
From :- Feb 2019 Apr 2022
Company Profile :- Warm, Relaxed Airport Lounge Offering Varied Eats, Plus Coffee & Alcoholic Drinks.

Job Profile :-
Assisted With The Smooth Operation Of The Lounge, Ensuring High Levels Of Guest Satisfaction.
Managed Periodic Meetings And Performance Reviews To Identify Areas For Improvement.
Entered And Maintained Accurate Data, Ensuring The Smooth Flow Of Operations.
Promoted Team-building Activities, Fostering Strong Communication Among Staff.
Addressed Customer Complaints, Aiming For Minimum Issues And High Satisfaction Rates.
Ensured Discipline And Office Management Efficiency.

Future Goals

A dedicated and results-driven Hospitality Specialist with 4+ years of experience in customer service, administration, and operations within the hospitality and corporate sectors. Proficient in ensuring excellent customer experiences, improving operational efficiency, and managing teams effectively. Adept at utilizing strong communication and organizational skills to enhance service quality, maintain customer satisfaction, and represent the company with professionalism.