• Gender: Male
• Age: 38
• Designation: Assistant Manager Quality
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: India
• Work Experience: 13.4 Year(s)

Education

Bachelor of Engineering (E&Tc) - North Maharashtra University, Jalgaon | Jul 2007 - Nov - 2011
Higher Secondary Certificate (H.S.C.) - Bihar Board | Feb - 2003
Secondary School Certificate (S.S.C.) - Bihar Board | Oct - 2000

Skill Sets

IPO, Control Plan - Completed training with Synergy Consulting & Training Solution - 2019
Quality Management Systems: ISO9001, ISO14001, IATF16949
Quality Core Tools: SPC, PPAP, CAPA (8D, 6W2H, 7QC Tools)
Process Improvement: Kaizen, 5S, Lean Manufacturing
Root Cause Analysis: Pareto Analysis, Fishbone Diagram, Why-Why Analysis
Product & Process Audits: Internal and External Audits
Injection Molding Expertise: Process control, supplier quality management
Customer Interaction & Satisfaction
Effective communication and interpersonal skills
Strong problem-solving abilities and emotional stability
Adaptability to changing environments and tasks
Team player with a customer-centric mindset

Work Experience

Assistant Manager Quality (Customer Support)
From :- Nov 2020 - Present
Company Profile :- Manufacturer For Mixer Grinders, Juicer Mixer Grinders, Hand Blenders,

Job Profile :-
Lead The Quality Department, Overseeing The Implementation And Maintenance Of The Quality Management System.
Reported To The Plant Operations Manager And Managed A Team Of 20 Direct Reports In Quality Assurance.
Strengthened In-process Inspections To Ensure Robust Control Over Critical To Quality (Ctq) Parameters.
Coordinated Customer Rejection Analysis (Line Rejection, Bop, Semi-finished Parts) And Implemented Capa To Drive Down Ppm.
Played A Key Role In Reducing Customer End Ppm And Handling Customer Complaints, Ensuring Overall Customer Satisfaction.
Performed Internal & External Audits (Iso9001, Iatf16949, Iso14001) And Managed Audit Documentation.
Conducted Kaizen/5s/lean Manufacturing Activities To Reduce Waste And Improve Efficiency.
Led Root Cause Analysis And Used Tools Like Pareto Charts, Cause & Effect Diagrams, And 8d Methodology To Address Issues Related To High Rejection Rates And Ppm Spikes.
Maintained Strong Relationships With Customers And Provided Regular Feedback On Product Behavior And Requirements.

Senior Quality Engineer
From :- Aug 2017 - Sep 2020
Company Profile :- Manufacturer Of Plastic And Polymer Parts And Components For Automobile Industry.

Job Profile :-
Led Customer Audits And Resolved Complaints From Major Clients Such As Ifb, Bajaj, Mahindra, And Taco.
Coordinated Quality Improvement Activities And Worked On Reducing Ppm And Customer Ifb.
Conducted Root Cause Analysis And Implemented Corrective Actions For Both Internal And External Quality Failures.
Developed And Managed Standard Operating Procedures (Sop), Control Plans, Stage Inspections, And Quality Alerts.

Executive Quality Engineer
From :- Sep 2012 - Jun 2017
Company Profile :- Automobile Part Manufacturer Offering A Wide Range Of High-quality Car Wheel Covers

Job Profile ;-
Managed Quality Assurance For Production Processes And Ensured Compliance With Customer Specifications And Standards.
Collaborated With Production Teams To Resolve Quality-related Issues And Minimize Defects In Plastic Injection Molding.

Trainee Quality Engineer
From :- May 2011 - Aug 2012
Company Profile :- Kriti Auto & Engineering Plastics Pvt. Ltd.

Job Profile :-
Assisted In Quality Control And Inspections During The Initial Phase Of Production.
Gained Hands-on Experience In Quality Documentation And Product Audits.

Future Goals

A highly experienced Quality professional with over 12+ years in the field, specializing in Plastic Injection Molding and the Automotive Industry. Demonstrated expertise in customer complaint handling, quality improvement projects, and supplier quality assurance. Proven track record of managing key customers like Bajaj (Two-Wheeler), Mahindra, Taco, Nissan, IFB, and Usha while maintaining stringent quality standards and fostering strong customer relationships.